Alan Mendoza Email & Phone Number
Who is Alan Mendoza? Overview
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Alan Mendoza is listed as Senior Consultant at Deloitte at Deloitte, a with 295722 employees, based in San Antonio, Texas Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Alan Mendoza.
Alan Mendoza previously worked as Senior Consultant at Deloitte and Consultant at Deloitte. Alan Mendoza holds Master Of Science (M.S.), Information Technology from The University Of Texas Rio Grande Valley.
Email format at Deloitte
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About Alan Mendoza
I am a certified IT professional with extensive experience working within the ServiceNow ecosystem. Successfully led multiple teams including platform support teams, application engineering, and development teams. My skill set includes robust analytical capabilities, troubleshooting proficiency, and a knack for solving complex functional and technical problems. Excel in both verbal and written communication, and have a track record of producing quality client deliverables, providing excellent customer support, as well as building and fostering strong client and team relationships.
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Alan Mendoza work experience
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Consultant
Current▪ ServiceNow Operations and Support for Fortune 500 Energy & Utilities client:o Team Lead, workstream lead, and platform POC for ServiceNow operations, provided support for 10+ modules across areas such as ITSM, ITAM, ITOM (Event/Discovery), ITBM, HRSD, SecOps, and third-party integrations.o Strong ServiceNow administration knowledge and experience. Resolved and fulfilled 1,000+ incidents and requests across supported modules with 47,000+ active users. Maintained 100% SLA adherence throughout 2.5 years on the role. Example duties included patch scheduling with vendor, administering instance backups and clones, and UAT coordination with automation teams and business stakeholders for platform upgrades.o Successfully led a series of team efforts to improve platform performance, resulting in a significant improvement in user experience; shifted performance health metrics from Yellow to Green, ~20% performance improvement.o Led cross-functional efforts as a Workstream Lead for ITAM, ITSM, and ITOM modules. Gathered requirements from business and crafted functional and technical acceptance criteria for numerous user stories.
Colleagues at Deloitte
Other employees you can reach at deloitte.com. View company contacts for 295722 employees →
Susan Zahn
Colleague at DeloitteWashington Dc-Baltimore Area, United States
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Preeti Chhaparia
Colleague at DeloitteBengaluru, Karnataka, India
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Devi Saila Sri Maddipati
Colleague at DeloitteHyderabad, Telangana, India
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Rebecca Yan
Colleague at DeloitteXuzhou, Jiangsu, China
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Matthew Wright
Colleague at DeloitteMelbourne, Victoria, Australia
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Barnalin Das
Colleague at DeloitteBengaluru, Karnataka, India
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Jill Lundie
Colleague at DeloitteQuad Cities Metropolitan Area, United States
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Summer Zhang
Colleague at DeloitteHong Kong, Hong Kong Sar
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Johannes Piskor
Colleague at DeloitteDüsseldorf, North Rhine-Westphalia, Germany
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Lakshmi Narasimhan
Colleague at DeloitteBengaluru, Karnataka, India
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Alan Mendoza education
Master Of Science (M.S.), Information Technology
Bachelor Of Science (B.S.), Computer Engineering, Minor In Music
Frequently asked questions about Alan Mendoza
Quick answers generated from the profile data available on this page.
What company does Alan Mendoza work for?
Alan Mendoza works for Deloitte.
What is Alan Mendoza's role at Deloitte?
Alan Mendoza is listed as Senior Consultant at Deloitte at Deloitte.
Where is Alan Mendoza based?
Alan Mendoza is based in San Antonio, Texas Metropolitan Area, United States while working with Deloitte.
What companies has Alan Mendoza worked for?
Alan Mendoza has worked for Deloitte.
Who are Alan Mendoza's colleagues at Deloitte?
Alan Mendoza's colleagues at Deloitte include Susan Zahn, Preeti Chhaparia, Devi Saila Sri Maddipati, Rebecca Yan, and Matthew Wright.
How can I contact Alan Mendoza?
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What schools did Alan Mendoza attend?
Alan Mendoza holds Master Of Science (M.S.), Information Technology from The University Of Texas Rio Grande Valley.
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