Alan Molina Email & Phone Number

Bristol, Gb

Loughborough, Leicestershire, Gb

Takapuna, Auckland, Nz

Takapuna, Auckland, Nz

Unleashed Software has been revolutionising inventory management for small and medium-sized businesses since we were founded in 2009. As an add on a partner to both Xero and QuickBooks Online, we provide businesses with a cloud-based, easy to use a product that unlocks the value of supply chains, automates stock management admin and helps build more valuable accountant-client relationships.Accessible anywhere, anytime and on any device, our multi-award-winning product is trusted by big brands like Karma Cola, Brew Tea Co., Captain Fawcett, Pooch & Mutt, ROLI and Rebel Kitchen to improve the procurement, stocking, production and sale of their products.-Heading Unleahseds Customer Engagement UK -North America - EMEA-Heading Unleahseds Onboarding Training and Consultancy - UK -North America - EMEA-Reporting on all Engagement/ Retention / Expansion management, client metrics and support activities to the COO-Driving NPS and Customer satisfaction. -Managing - Traning - Coaching and expanding our CET and OTC teams-Developing proactive customer retention and churn management strategies, customer success is key to business-Driving performance for team members and career progression, 1-1 and annual reviews.-Performance management and KPIs for technical and operational departments-Maintained SLA’s to business needs

Bristol, Bristol, Gb

Basekit is a powerful SaaS platform offered by major hosting companies, based on a user friendly WYSIWYG Drag & Drop editor to produce HTML5 & CSS3 websites. Basekit can be integrated with hundreds of pre-configured widgets to produce dynamic web pages.-Heading BaseKit support department-Managing 1st Line customer success teams with agents located in different countries. Covering North America, South America and Europe. -Managing 2nd and 3rd Line in-house technical support team. -Managing BaseKit academy team. Tasked to train our Partners support teams. -Weekly reporting on all support management, client metrics and support activities to the CEO -Delivering support to high standards with records of 99% satisfaction for over 8 years-Building BaseKit's global services team in Europe, US and LATAM from start up to a well-established company-Heading B2B and B2C services and operations globally. Including post-sales technical support and integrations-Heading integration projects with leading hosting partners like HostEurope, 123Reg, Telefonica, Amazon, HostGator and Google-Assisting in BaseKit's expansion into emerging markets and acquiring new partners, product training and seminars-Developing proactive customer retention and churn management strategies, customer success is key to business -Designed and executed technical training programs for clients and partners.-Built a team to produce product documentation and specification-Performance for team members and career progressions, 1-1 and annual reviews for my staff -Performance management and KPIs for technical and operational departments-Maintained SLA’s to business needs

Bristol, Bristol, Gb

BaseKit is an Internet-based website design service, allowing W3C code compliant websites to be built using a Photoshop file as a design template, overlaid with various 'widgets' to perform various popular functions such as inserting text, RSS feeds, Twitter feeds and videos. The intention of the software is to allow a web designer to create a visually engaging and functional website without a detailed knowledge of CSS or other code languages.BaseKit is developed by BaseKit Platform Ltd. BaseKit Platform Ltd is based in the United Kingdom, with offices in Bristol and London, England. The company has also established local offices in Spain and São Paulo.BaseKit is an example of Software as a Service, being hosted on BaseKit's own servers with a monthly fee for published websites. BaseKit also has a policy of continual development, with additional features planned for introduction into the software on an ongoing basis.

Bristol, Bristol, Gb

Managed 2nd Line support team

Liverpool, Merseyside, Gb

The role of the Royal Marines Reserve (RMR) of the United Kingdom is to support the regular Royal Marines in times of war or national crisis. The RMR consists of some 600-1000 trained ranks distributed among the five RMR Centres within the UK. About 10 percent of the RMR are working with the Regular Corps on long-term attachments in all of the Royal Marines regular units.All the volunteers within the RMR pass through the same rigorous commando course as the regulars. The former may be civilians with no previous military experience or men who transfer from the Territorial Army (the reserve component of the British Army) or are former regular Royal Marines.

London, Uk, Gb

Provided direct and technical support for Lloyds Investments and pensions E-commerce department.

E-commerce Support / Insurance and investments Customer service Agent

Marketing and Public relations Manager

Mx

Sales to Major travel agencies and Hotel chains. Also to ensure our brand was present in multiple outlets, Hotels and Travel agencies.

Bachelor Of Laws - Llb, Criminal Justice/Police Science

Web Development

High School Diploma

Education record