Alannah Smith Email & Phone Number

Vancouver, Canada Area

A dedicated, energic, and highly focused professional with a strong background in employee development, integration, and people-centered programs. Passionate about celebrating the achievements of others, and making powerful impacts through delivering on results, building lasting relationships, and maintaining a thriving organizational culture.• Design, develop, and execute a company-wide onboarding program for 120+ employees from team members to managers and senior level executives to ensure seamless integration to the company• Support hiring managers to ensure team members are set-up for success and integrated into our culture• Decrease time-to-productivity of corporate team members and senior level executives by launching corporate “Learning Library” including 20+ topics and 80+ learning resources• Partner with the Manager, Learning & Development in the development and administration of high quality, front-line training programs and resources (corporate and franchise facing)• Design, develop and launch corporate Professional Development Program to 200+ employees consisting of 45+ learning workshops with accompanying learning resources• Collaborate with the President and COO in the content development and launch of the “Driving Your Career” learning track • Increased employee engagement score within organization by 6% with the launch of our “A-Player Development Program”• Coach and support in-house facilitators on session content design, development and delivery to ensure learning initiatives are fun and engaging• Sourced, coordinated and maintained positive vendor relations for multiple events including a 10-day training roadshow for 600+ Franchise Partners and General Managers spanning over 8 cities (x6 USA and x2 Canada)• Planned, managed and executed end-to-end technology components for multi-brand, 400+ person conference

Vancouver, Canada Area

Vancouver, Canada Area

You Move Me is a global franchisor poised to revolutionize the residential local moving industry. Our mission is to move people, not just their boxes. We are launching in 2013 across North America in over 23 major markets to over 60MM people. Go to www.youmoveme.com to learn more!Core Role Responsibilities:First member of the You Move Me team with primary accountability for executing on all core start-up activities to maintain successful launch and ongoing business operations of our franchise partners (located in 24 US cities.)• Managed administration and execution of franchise start-up activities to ensure successful and timely franchise launch• Supported Managing Director in day-to-day coordination of operational functions • Established and managed vendor relationships for critical business activities• Managed and developed system-wide communications by collaborating with the Managing Director including highlighting the top 10 franchises based on performance metrics and revenue %• Coordinated and managed project tasks to ensure projects delivered on time and within budget• Identified problems in operations process and resolved them in quick and timely manner• Maintained clear and accurate operations documents/procedures for reference purposes • Managed company conference and all event logistics including booking rooms and travel, sourcing vendors and providing on-going communications for 30+ franchises within Canada and US• Managed end-to-end company conference including; source and manage vendor relationships, supporting creative content, breakout session presentations and all audio-visual components through a detailed schedule and communications• Documented and summarized key business financial metrics by pulling data from CRM system

Langley, Bc

• Resolved client concerns and issues pertaining to business and personal accounts, including; transaction errors and overall service experience in a friendly, professional and efficient manner• Executed general teller duties included assisting clients with bank account transactions, identifying opportunities and referring clients to Financial Services Managers and foreign exchange requests• Reconciled cash against transactions upon each day’s close, collecting treasury from tellers and logging treasury for the main safe• Conducted audits and daily teller transactions during cash-out procedures including counting a safe of $500,000+ to balance within -2% by end of day

Langley, Bc

• Professionally served up to 1200 guests per day by answering questions, dealing with a variety ofguest concerns, and selling tickets in a fast paced environment.• Adapted to working in both individual and team-based environments, requiring the ability to prioritize multiple daily tasks including setting up staff with supplies, serving guests at box office, and balancing a $500,000 safe at closing shift.• Responsible for training, motivating and supervising staff members on the job and delegating duties to other employees in order to maintain a productive and professional workforce.