Alanna Lipschutz Email & Phone Number

Orlando, Florida, United States

- Build & maintain relationships with students to effectively support from point of AHU Admission through Graduation- Advise Online students throughout their journeys. Advising topics include: Online Strategies, Graduate Admissions, Career Development, Educational Opportunities, Canvas, Onboarding, Drop/Withdrawals, Academic Success strategies, AHU Resources, Registration, Degree Planning, Course Offerings, Financial Aid, Admissions, etc.- Collaborate with Ruffalo Noel Levitz to create &!implement strategies: Education & Tehnology- Lead Online Cross-Functional team to identify & present barriers & successes in the student journey- Manage & create Salesforce automations, flows, reporting tools, dashboards, lightning pages, Lead campaigns, Apps, etc. for AHU users- Manage AHU department transitions into Salesforce & oversee Permissions, Profiles, Layouts, Objects, Record Types, & Setup- Facilitate internal Discovery Sessions to review department best practices & efficient Salesforce onboarding- Collaborate with AHU departments to ensure positive student experience & confirm streamlined Salesforce processes- Assess current utilization of Salesforce and integrate best practices for University & users- Support Arkus Salesforce consulting as AHU transitions to Education Cloud- Oversee Online student Communication Plan & implement student touch points- e-mail, calls, & text messages- Collaborate with AHU departments (Financial Aid, Registrar, Admissions, Faculty, etc.) to ensure positive student experience- Prioritize & manage student communication via e-mail Pardot campaigns, text campaigns, & Wellness Check Call campaigns- monitor data imports & reporting to track KPIs

Sanford, Florida

• Supervised & managed grant initiatives, training workshops, events, databases, & data collection• Exceeded program objectives regarding student graduation rates, financial aid completion, college admissions, & enrollment• Integrated career development & experiential learning strategies into student learnings, programs, events, workshops, & presentations• Collaborated with Public School System, SSC Academic & Student Affairs, & community partnerships to strengthen community relationships for student college readiness & success• Managed CRM and analyzed data, collection, evaluation, reports, & databases to review grant's overall effectiveness & identify trends• Counseled students regarding career development, educational opportunities, college admissions, financial aid literacy, college information, etc.• Supported hiring & onboarding initiatives & provided training sessions regarding data management, TRIO initiatives, etc.• Implemented education-focused initiatives to support college transitions & collaborate with admissions to recruit students• Managed & created TRIO website, Sign Me Up Calendar, social media accounts, & marketing materials • Facilitated presentations & workshops regarding career development, educational strategies, major exploration, etc.

Orlando, Florida Area

- Supported children, teens, and families through school challenges, career development, substance abuse issues, etc.- Coordinated with K-12 school system to effectively support students’ needs and effectively develop IEPs- Provided career development tools, coping skills, guidance, learning tools, and support to encourage youth’s career engagement and overall wellness- Offered and provided resources and support systems for low income families- Supported first generation students in exploring scholarships and potential career options

Winter Park, Florida, United States

- Counseled Rollins students and alumni during individual appointments focused on career preparation- Facilitated student growth in preparation for interviews, resumes, cover letters, graduate school, jobs, and internships- Utilized assessment tools and resources to support students through general education program- Facilitated workshops, department collaboration, & new programs to support Rollins Quality Enhancement Plan (QEP)- Utilized Handshake to promote & market school events, appointments, etc.- Fostered student leadership growth through supervising, coordinating, and engaging with student organizations -Collaborated with staff and faculty to develop outreach presentations for student organizations

- Collaborated with leadership team to effectively support associates and customers- Trained members of sales team on product knowledge and daily operations- Guided new team members through understanding policies, work environment, and communication- Facilitated training sessions to demonstrate how to increase sales and improve customer relations- Coached associates through various levels of store functioning

Orlando, Florida, United States

- Educated UCF community about importance of mental health and on-campus services- Promoted counseling services at events and outreach programs- Supervised and coordinated volunteer events in order to build relationships with student body - Delivered ‘Stress Busters’ presentation to students to promote mental health well-being

Orlando, Florida, United States

- Scheduled client appointments to ensure access to mental health services- Communicated effectively with graduate program faculty, staff, clients, & counselors to ensure appropriate care & treatment- Conducted intakes with new clients to understand presenting concerns and histories- Gained valuable research experience within Higher Education environment

Master’S Degree, Clinical Mental Health Counseling, 4.0

Relevant coursework in Career Counseling, Statistics, Research Methods, Motivational Interviewing

Bachelor Of Science - Bs, Psychology

Activities and Societies: President's list, Dean's list, Florida Medallion Scholar

Salesforce Administrator

In progress