Tyler Edmonston Email & Phone Number

Vancouver, Bc, Ca

• Lead discovery meetings to refine customer needs and formalize business requirements.• Improve business processes by configuring, testing, and deploying cloud solutions on the Salesforce Platform.• Solution owner for multiple work streams, advising on database architecture, automation, and user experience.• Coordinate with development teams to enhance system design and existing business processes.• Partner with client stakeholders to support change management and user adoption.• Create documentation and conduct training sessions for completed projects.• Collaborate with the Business Development team to scope RFP engagements.• Design and conduct internal trainings for emerging market offerings.

Vancouver, Canada Area

• Improved clients’ business operations by building software solutions at one of North America's top Salesforce consulting partners and app development firms.• Effectively defined customers’ business requirements by conducting discovery meetings.• Implemented cloud-based solutions informed by captured business requirements.• Demonstrated solutions and met regularly with client stakeholders to ensure user adoption.• Managed projects by balancing budget and scope with solution requirements.• Collaborated with Business Development team to drive business referrals, deal renewals, and change orders.

Greater Los Angeles Area

• Managed high-level accounts for an industry-leading music technology company. • Developed strong relationships by serving as day-to-day contact for clients’ management and legal teams.• Acted as internal liaison for creative, legal, and finance departments.• Managed administrative duties for over 300 client accounts while ensuring client retention goals were met.• Created and presented analysis reports for c-level executives to advise future deal terms, agreement renewals, and account performance strategies. • Lead demonstrations of current and beta software to key client targets; used user experience feedback to inform product development teams.• Improved customer experience by providing technical product support for ongoing clients.• Conducted product demonstrations for individual and B2B customers to sell company software and administrative deals.• Designed and implemented finance and overall training procedure for the international clients team.

Greater Los Angeles Area

• Managed high value/impact issues for a member association of more than 650,000 members; awarded the 2014 Employee Performance award for exceptional contributions. • Tracked income for critical distribution checks, reviewing quarter comparisons and collection sources.• Fine-tuned live royalty payment process, effectively lowering the operating cost by over 50%. • Wrote articles addressing the company’s PR needs, which highlighted the organization’s commitment to transparency and accounting efficiency.

Greater Los Angeles Area

• Met timely member response benchmarks while managing an average of 80 calls per day.• Identified catalog exclusions and double payments, increasing company adjustments values.• Provided customer service to potential members, exceeding new membership quotas.

Hollywood, Ca

• Ensured commercial level of products through quality assurance testing.• Pitched music for movie trailers and television advertisements.• Developed and implemented multimedia marketing campaigns and brand strategies for clients. • Managed social media for clients throughout marketing campaigns.

Los Angeles, Ca

• Pitched and scouted artists and songwriters to be signed by Warner/Chappell Music.

Silverlake, Ca

• Improved client audience-engagement by securing print, web, TV, and radio placements.• Wrote and sent e-blasts, and posters, in coordination with client tours and marketing cycles.

Murrieta, Ca