Tyler Edmonston Email & Phone Number

Vancouver, BC, CA

• Lead discovery meetings to refine customer needs and formalize business requirements.
• Improve business processes by configuring, testing, and deploying cloud solutions on the Salesforce Platform.
• Solution owner for multiple work streams, advising on database architecture, automation, and user experience.
• Coordinate with development teams to enhance system design and existing business processes.
• Partner with client stakeholders to support change management and user adoption.
• Create documentation and conduct training sessions for completed projects.

Vancouver, Canada Area

• Improved clients’ business operations by building software solutions at one of North America's top Salesforce consulting partners and app development firms.
• Effectively defined customers’ business requirements by conducting discovery meetings.
• Implemented cloud-based solutions informed by captured business requirements.
• Demonstrated solutions and met regularly with client stakeholders to ensure user adoption.
• Managed projects by balancing budget and scope with solution requirements.
• Collaborated with Business Development team to drive business referrals, deal renewals, and change orders.

Greater Los Angeles Area

• Managed high-level accounts for an industry-leading music technology company.
• Developed strong relationships by serving as day-to-day contact for clients’ management and legal teams.
• Acted as internal liaison for creative, legal, and finance departments.
• Managed administrative duties for over 300 client accounts while ensuring client retention goals were met.
• Created and presented analysis reports for c-level executives to advise future deal terms, agreement renewals, and account performance strategies.
• Lead demonstrations of current and beta software to key client targets; used user experience feedback to inform product development teams.

Greater Los Angeles Area

• Managed high value/impact issues for a member association of more than 650,000 members; awarded the 2014 Employee Performance award for exceptional contributions.
• Tracked income for critical distribution checks, reviewing quarter comparisons and collection sources.
• Fine-tuned live royalty payment process, effectively lowering the operating cost by over 50%.
• Wrote articles addressing the company’s PR needs, which highlighted the organization’s commitment to transparency and accounting efficiency.

Greater Los Angeles Area

• Met timely member response benchmarks while managing an average of 80 calls per day.
• Identified catalog exclusions and double payments, increasing company adjustments values.
• Provided customer service to potential members, exceeding new membership quotas.

Hollywood, CA

• Ensured commercial level of products through quality assurance testing.
• Pitched music for movie trailers and television advertisements.
• Developed and implemented multimedia marketing campaigns and brand strategies for clients.
• Managed social media for clients throughout marketing campaigns.

Los Angeles, CA

• Pitched and scouted artists and songwriters to be signed by Warner/Chappell Music.

Silverlake, CA

• Improved client audience-engagement by securing print, web, TV, and radio placements.
• Wrote and sent e-blasts, and posters, in coordination with client tours and marketing cycles.

Murrieta, CA