Alan Oprawko Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Solutions Architecture SME for EMEA Professional Services team focusing on building product enhancements and technical solutions for customers utilising Liveperson services. Delivery of complex projects for both enterprise and commercial clients. Assisting Account Executives/Client Partners during RFP process. Platform subject matter expert for £10M+ pre sales engagements on top of delivery. Managing complex deployments and assisting products in gathering functional specs to improve the platform. Gathering technical feedback from the field and converting business needs to technical deliverables. Owner of 20+ applications within the EMEA region. Acting as global cloud deployment lead within Professional Services organisation, responsible for onboarding AWS, GCP and Azure. Reviewing and approving SoWs and SDDs created by other architects within the group. Mentoring new team members ensuring that they have everything they require to succeed within their role. Responsible for internal KPI deliveries including billable hours and scoping targets.

New York, Ny, Us

Part of the EMEA Professional Services team focusing on building product enhancements and bespoke solutions for customers utilising Liveperson services. Successfully delivered multiple £10M+ projects for leading multinational banking and telco customers. Internal enablement of Cloud Services (AWS/Azure) and acting as SME when it comes to Cloud Architecture, DevOps and Software Architecture. Managing the AWS infrastructure and strategic vendor relationships including managed services teams. Work with business unit managers to understand project scope, suggest possible alternatives and document each step of the design both on pre and post sales capacity. Cloud migration lead focusing on architecture improvements to currently built applications. Driving end to end processes and enhancements to Liveperson hybrid cloud. Liaison with customers to scope and assess feasibility of work requests and custom solutions. Partner with sales teams to drive usage of the platform forward providing solutions that meet customer business needs. Running weekly scrum meetings with developer teams and planning sprints. Architecting advanced serverless solutions built on cloudformation/serverless framework using components such as APIGW, Lambda, SQS, DynamoDB, Step Functions and more. Architecting microservices based apps to split a single application as a suite of small services, each running in its own process using components such as Docker, Kubernetes. Software stack included JavaScript, NodeJs, Angular and other similar frameworks. Defined application CI/CD and DevOps process for both serverless and microservices based architectures. Gatekeeper for Pull Requests made via GitHub and Jenkins releases.

Kista, Stockholm, Se

Part of multi-account RWCE DevOps Team focusing on Automation, Development, Integration and Testing. Local Security Cleared SME for Cloud based (VMWare/Azure/AWS) virtualized (App-V/Citrix) applications and systems used by Telco vendors. Proactive maintenance of all customer hosted applications - log parsing, report creation, event based monitoring , system integration. Creation of monitoring tools, data lakes, wallboards, ETLs based around SQL, NodeJs, JavaScript, PHP, ASPX, IIS, PowerShell, Mail Relay and SMS Gateway. E2E solutioning and management of cloud deployments. Prime driver for back office up sell opportunities within the group – achieved 25 % of CAPEX increase for Ops. Solution Architecture and project delivery within the OSS department. SysOps lead for Windows and VMWare driven projects - advocate of best practice. Consultancy on design and best practice for System and App Introduction – creation of architecture documents - scoping the work, high level design and low level design. Attending daily scrums and delivering projects using Agile methodology via corresponding Sprints. Low level investigation details passed to the core development team using in-house ticketing tools (JIRA/OneTM).

Kista, Stockholm, Se

Providing on-going support and development for major ICT operators within the UK. Often acting as a SME in regards to specific tools, processes and applications based around bespoke architecture designed for customers. Working on improvement to internal WLAs and improving processes, fulfill external SLAs and achieve both internal and external KPIs on system management/event management/capacity management/transition delivery. Working closely with vendors on system architecture improvements, system re-designs and interface integration. Due to volume of systems integrated assigned as a 2nd and 3rd level callout engineer participating in 24/7/365 call-out rota. Technology stack included a wide mixture of technologies (VMWare/Citrix), operating systems (Windows/Red Hat/CentOS), applications/environments (MBP, e-ServiceDesk, XenApp, WebLogic, Greenplum, OpNet, GeoLocation, XML gateways, AssureNow, Remedy, Netcool, Netact, U2000, LSMR, MS5000) ,middleware brokers (Synchronoss/Talend) and databases (PostgreSQL, MSSQL, MySQL) along with DevOps work (Scripting/Feeds/Extracts/Parsing). Duties included TTO of the systems, working closely with project and development departments allowing wide exposure to future development and architecture. Internetworking with off-shored 3rd line engineering teams with consistent focus on improving their skill set. Starting point for initial project consultations, IAs and risks - comments made on design, patching and further system improvements. Working on scripts maintenance on systems and creation of automated tasks for HA improvements. Participating in customer meetings and workshops with wide exposure on operational delivery and system transitioning along with vendor issues/difficulties. Performing RCAs for major systems/applications outages. Process improvement driver for 1st/2nd line engineers to improve T2T and enhance internal monitoring and event management.

Kista, Stockholm, Se

Working within a small group of OSS Engineers for leading managed services provider within the UK. Main tasks involved monitoring ticket queue for service faults and fixing/resolving problems on our end, if needed escalating to the correct team within the business to troubleshoot errors on their end. Had to assess business risks and assign correct priority for the error reported and provide updates as per customer's SLAs. Took responsibility for delivery of services, which include software deployment, configuration, integration, validation, implementation, and acceptance with project and operations management. In order to successfully resolve problems I had to use unix and linux shell (RedHat, Centos, Solaris), perl scripting, SQL client (PostGres, MSSQL 2008) as well as learn about core functionality of the software we support such as Nokia Netact, Huawei U2000, Samsung LSM-R, Citrix, VMWare, Greenplum, NRM, Meticell, Monolith, Oracle, ICCM e-ServiceDesk and more. Due to customer requests we had to deal with platform upgrades, along with pre and post upgrade checks, whilst documenting the E2E process to be approved prior implementation by the requestor. Pro-active system and event management had to take place on a daily basis to improve the platforms supported. Role involved file system management, maintaining processes/services, data analysis and creating role profiles/application groups within our internal systems and AD/SSO. Implementation of new systems alongside the integration were done mainly as a part project deliverables and often required travel to different sites across the UK and India. Working on a TTO documentation to cover processes, technical documentation for 2nd and 3rd line support teams defining the scope of support per platform/app. Nature of this position required myself along with the team to perform on-call duty (1st level escalation) covering all support activities during out of office hours and resolve P1/P2/P3 incidents during callouts.

Kista, Stockholm, Se

This job involved working on couple of different accounts main ones being MBNL, Nokia (NSN), EE and Three. Performing 2nd and 3rd line level fault and event management within agreed KPIs and SLAs . Understanding of ticket prioritization and assignment process to perform impact/business analysis. Vendor and customer escalation to relevant department based on responsibility assessments. Support involvement on both troubleshooting and resolution of events/incidents and changes with huge focus on customer service and user base satisfaction. Due to the nature of role, had to efficiently and professionally answer customer's queries, promptly respond to e-mails and phone calls being certain that problems are quickly tracked and fixed. Global scale of work meant involvement in various projects dealing with offshore users, project managers, attending conference calls and preparing reports. Learnt how to troubleshoot Citrix, LAN/WAN issues, VPN problems, Network errors, Huawei applications, Greenplum and Netact platforms, Samsung LSM platform. Part of the role was to fulfill user accounts in Windows Active Directory and IBM Tivoli. Position included a lot of administrative tasks which involved spreadsheet management and analysis, Request submission to fulfill access requests for 3rd party customer tools and vendor management and SWC escalations in regards to access, faults, changes and problems. During role transition worked on documentation with all the knowledge gathered (KMDB) to improve OLAs, which included user guides, troubleshooting guides and e-mail templates along with set of automation that were used to speed up the process and response time of the team were prepared.

Kista, Stockholm, Se

Working within small team of Operations Support Engineers. The role involved simple tasks such as transferring data between different remedy environment along with spreadsheet analysis work. Key tasks involved communicating with field engineers to sustain high level of information in regards to fault they were assigned to resolve and integrate data within the systems. Missing data uploads and updates took place with requested information submitted by the RAN FO in the ARC. Required to work on a shift pattern in order to cover both days and nights (bank holidays included) to maintain SLAs and KPIs, Role required in-depth understanding and knowledge of teleco related data, team coordination and data manipulation to fulfill customer requirements.