Alan Sahag, Msml Email & Phone Number

My job duties included but were not limited to:-Overseeing and assessing vendor performance against established KPIs and SLAs.-Developing and maintaining strong relationships with outsourcing partners to foster collaboration and address any issues proactively.-Collaborating with internal stakeholders to understand business requirements and ensure vendor solutions align with organizational goals.-Driving cost-effective strategies without compromising service quality, optimizing outsourcing initiatives for efficiency.-Implementing risk management strategies to mitigate potential issues related to outsourcing partnerships.-Leading cross-functional teams to execute projects and initiatives related to outsourcing and vendor management.-Establishing and maintaining governance frameworks for effective communication and accountability in vendor relationships.

Dallas/Fort Worth Area

Strategic leader adept at developing and implementing effective collections strategies on a $16+ billion portfolio of auto loans. Skilled in team management, data analytics, and compliance to achieve optimal results. My job duties included but were not limited to:-Lead and managed a team of collections leaders by providing guidance, training, and performance evaluations.-Analyzed delinquency trends and worked on continuous process improvements to enhance collection efficiency.-Collaborated with other departments within the organization to streamline communication and optimize the overall collections process.-Utilized data analytics to assess risk, predict trends, and identify opportunities for portfolio enhancement.-Implemented and enforced compliance with relevant regulations and policies governing collections practices.-Maintained key performance indicators (KPIs) to measure and report on the effectiveness of the collections team.

Dallas/Fort Worth Area

Hands-on training leader of an inbound/outbound loan servicing center. Responsible for developing the company’s new hires into financially literate and FDCPA compliant loan advisors.

Dallas/Fort Worth Area

Dedicated In-N-Out Store Manager with a passion for delivering exceptional customer experiences. Proven leadership in overseeing daily operations, managing a dynamic team, and ensuring the highest standards of service and quality. My job duties included but were not limited to:-Oversaw day-to-day operations of the In-N-Out restaurant, ensuring a smooth and efficient workflow.-Managed and lead a team of staff, including hiring, training, and conducting performance evaluations.-Implemented and upheld company policies, standards, and procedures to maintain consistency and quality of service.-Monitored inventory levels and coordinated with internal suppliers to ensure a sufficient supply of ingredients and supplies.-Ensured compliance with health and safety regulations, maintained a clean and sanitary work environment.-Managed customer service, addressing inquiries, resolving issues, and ensuring a positive dining experience.-Supervised the food preparation process, ensured adherence to quality standards and consistency in product offerings.-Created employee schedules, managed labor costs, and optimized staffing levels to meet operational demands.-Tracked and analyzed sales and performance metrics, implemented improvements to enhance overall restaurant efficiency and profitability.

Bachelor’S Degree, Business Administration, Management And Operations

Activities and Societies: Dean's List With Distinction 2016-2017 Dean's List With Distinction 2006, Academic Distinction 2006-2007.

Master'S Degree, Management

Masters in Management

Education record