Service Manager
CurrentAVDOXA provides audio, video, lighting, and acoustics design, installation, and support for houses of worship, corporations, schools, and museums.Manage service desk, service agreements/billing, and internal IT operations.
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@dotfoods.com
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Alan Sargent is listed as Service Manager at AVDOXA AVL Design Experience Group, based in Kansas City Metropolitan Area, United States. AeroLeads shows a work email signal at dotfoods.com and a matched LinkedIn profile for Alan Sargent.
Alan Sargent previously worked as Customer Delivery Specialist at Dot Foods and Senior Project Manager at Thomson Reuters. Alan Sargent holds B.S., Computer Science from University Of Oklahoma.
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Everyone needs a sidekick--think Frodo/Sam, Batman/Robin, Picard/Data--someone who fills gaps so the hero can be more productive, efficient, and effective. The sidekick supports the cause because it is the right thing to do, even if it costs them dearly. Their worth is in shared achievement, shared friendship, and shared glory.I derive personal satisfaction from helping people use technology and processes to achieve their goals. I enjoy gaining expertise, listening and proposing solutions, finding win/win's, marshaling resources, planning and executing, implementing and testing. And occasionally saving the day.
Listed skills include Agile Methodologies, Software Project Management, Software Development, Sdlc, and 10 others.
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Lenexa, Kansas, United States
AVDOXA provides audio, video, lighting, and acoustics design, installation, and support for houses of worship, corporations, schools, and museums.Manage service desk, service agreements/billing, and internal IT operations.
Saint Joseph, Missouri
Operated a commercial motor vehicle and handled food products in compliance with federal regulations and company policies. Supported the Dot brand through great customer service, professionalism, courtesy, and safety. Suggested process improvements to Dot management that helped alleviate pain points for customers and drivers.
Greater St. Louis Area
Led a variety of business-critical projects to improve performance, content, and reliability of content distribution networks. Projects included software-only changes with small, local teams and complex, multi-year projects involving networks, servers, storage, software, databases, and content migrations performed by large, global, virtual teams.
Kansas City, Missouri Area
Led a development team responsible for software reliability and performance. Supported mission-critical content distribution processes using store-and-forward technology to achieve high availability and low latency. Identified logic and performance problems in C++ applications. Implemented algorithms to reduce CPU utilization and smooth network data spikes. Recommended network configuration changes to Operations. Built tools to produce, gather, and analyze performance/capacity metrics. Analyzed process crashes and system performance/capacity problems. Created software releases and performed integration, performance, and capacity testing. Helped configure test environments for QA team. Provided first-line support for the development network.
Kansas City, Missouri Area
Provided database development and 24x7 operational support for order management and billing functions. Installed and configured Ingres DBMS environments for production, failover, and testing. Maintained databases for peak availability and performance. Liaised with corporate technical support and vendor sales/support teams to resolve problems with networks, servers, software, and databases.
Kansas City, Missouri Area
Managed the DBAnalyzer product, a memory-resident, relational database used to collect and analyze DBMS and OS performance/capacity metrics, correct problems in real-time, and alert system administrators. Wrote software, user manuals, and training materials. Led technical sales and support efforts. Performed demos at client sites and trade shows. Wrote technical articles and presented at user conferences. Helped develop and execute marketing campaigns.
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Alan Sargent works for AVDOXA AVL Design Experience Group.
Alan Sargent is listed as Service Manager at AVDOXA AVL Design Experience Group.
AeroLeads has found 1 work email signal at @dotfoods.com for Alan Sargent at AVDOXA AVL Design Experience Group.
Alan Sargent is based in Kansas City Metropolitan Area, United States while working with AVDOXA AVL Design Experience Group.
Alan Sargent has worked for Avdoxa Avl Design Experience Group, Dot Foods, Thomson Reuters, and Database Management Technology.
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Alan Sargent holds B.S., Computer Science from University Of Oklahoma.
Alan Sargent is listed with skills including Agile Methodologies, Software Project Management, Software Development, Sdlc, Requirements Analysis, Sql, Project Management, and It Strategy.
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