Alan S. Email & Phone Number

San Francisco, Ca, Us

• Top 5 performing employee for consecutive weeks & months at UCSF It Help Desk• Be thorough with all possible ways of resolving the issue for Mac & Windows users• Communicate with customers effectively and with respect on how the issue will be dealt with in a timely manner. • Trouble shoot root causes of the issues that in the applications, sites, etc…• Being mindful of commonalities in frequent issues that could be reported early to teams for resolutions • Being a team player to help train each other to reach efficient levels to move the team forward together • Actively training with senior IT members every day on issues to be self-efficient and improving on skills• Proficient in MS Office Product Suite, building virtual machines and Imaging computers• Mentor employees and have exceeded service levels

Brisbane, California

• Internal and external customers relations in assisting specific applications • Investigate Into invoices & accounts payable ledgers • Track and monitor progress of special orders or request made by internal & external customers• Resolve accounts payable & technical tickets in timely matter• Handle inbound and outbound calls from customers to investigate & resolve tickets• Extensive drive & learning on new functionalities (apps) & formal ways of handling issues• Work as a team to share new pathways to cut downtime on resolving issues. • Trained to Meet & exceeds HIPAA compliance

San Francisco Bay Area

• Promoting value and brand to small and medium sized business accounts to ensure brand awareness in a designated territory• Nurture relations with local to global companies• Meet weekly +150 and monthly +600 business visit activity metric goals• Use consultative customer service and sales effectiveness techniques to market program initiatives• Effectively present and educate businesses on our client’s brand value• Use of CRM Tool: Flow infinity to plan and research businesses

San Francisco Bay Area

• Managed & coordinated 60+ employees to aid drivers through the day monitoring through ODSE• Staffing & effectively plan schedules for employees to be in demand • Daily 60+ phone & personal conversations to introduce and prep employees• Daily interaction with group to motivating and leading for strong performance• Arrange helpers with similar personality or interest with drivers for a solid team

San Francisco, California

• Accumulated years of customer service and sales technique • Build long term relationships with the customer for customer loyalty • Experienced in upselling, closing sales, and after sale services • Experienced with selling to domestic & international customers• Explained product information, promotions, and benefits of merchandise to customers

San Francisco Bay Area

• Facilitated voluntary compliance with the tax laws of the City and County of San Francisco• Conserve all City funds, prudently investing the monies to achieve maximum yield • Extensive use of phone contact to ensure customer obligations and procedures • Filing and managing necessary documents for company existence

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Finance And Financial Management Services

Financial applications towards interest, bonds, stocks, compounding, analysis of company health through accounting ledgers.