• In partnership with the CEO, oversaw the organization's growth, leading to a 150% increase in donations and an 80% increase in volunteer engagement.• Developed and implemented strategic initiatives that resulted in over 1,500 children served by the organization and growing every day.• Secured partnerships with local businesses and foundations, doubling revenue year over year for the past 3 years.• Championed the organization's mission of providing hope and support to children in foster care in Central Florida, ensuring that every child has the opportunity to thrive.

• Operational liaison for financial modeling and account reconciliation, focused on clarifying processes and advising on solutions.• Launched a client consultation program to empower and train partners in scaling their business using the WealthCare software suite.• Continued to lead and facilitate training as needed for both clients and teammates.• Collaborated with Product Development to ensure training materials align with evolving features and functionalities.

• Designed and delivered training programs for diverse internal and external audiences on e-learning solutions including Articulate, Litmos, and Adobe Captivate• Developed two new certifications to enhance learner proficiency and knowledge retention. Over 1,000 certifications have been earned, and both certifications are still in use.• Managed and measured the success of training programs, implementing data-driven strategies to refine delivery and content.• Designed, launched, and maintained a company-wide collaborative chat, enabling real-time verified answers from internal experts for client-facing staff.

• Led and developed trainings for over 300 clients across the United States• Piloted an entirely new e-learning program using Articulate, Litmos, and Adobe Captivate• Developed multiple new certifications• Assisted in coordinating Training resources, including staff, to meet client and business needs• Developed 3 separate new revenue streams for the Training & Development team• Serve as a key consultant for clients in system issues, market trends, and best practices• Developed technical documentation, reviewed and approved client facing material, and developed assessments to ensure retention of material• Deliver both external and internal training on the Alegeus system and ancillary knowledge• Working to implement positive company policy changes through a variety of projects• Served on several large internal software rollouts. I developed and administered the training material throughout the company, and advised on overall implementation strategy• Consulted with clients on issues such as market trends, best practices, plan administration, and compliance

• Managed a white labeled multi-site team serving over a thousand employer groups on behalf of dozens of clients• Developed and implemented a new strategic vision for the department allowing increased client and employer satisfaction while maintaining internal integrity• Tracked and reported on metrics to determine pricing strategies, risk management, staffing, and overall effectiveness• Served as an escalation point for clients and staff, and coordinated internally and externally on behalf of the department

• Led the organization's growth strategy, resulting in a 20% increase in program participation and expansion of service areas.• Oversaw the recruitment, onboarding, and management programs for a team of volunteers, ensuring the effective delivery of tabletop gaming programs to over 250 children and students.• Developed and implemented fundraising initiatives that generated over $20,000 in new revenue, enabling the expansion of program offerings and the acquisition of additional gaming resources.• Played a pivotal role in securing community partnerships with local schools, libraries, and youth organizations, expanding the reach of Hero Spark's programs and positively impacting the lives of countless children and students.

• Key point of contact for over 100 clients charged with issue resolution, new feature implementation, and system optimization• Assisted in the selection of, and subsequently trained, multiple new hires to the team• Served in an advisory capacity to several internal teams providing insight on client needs, satisfaction, and foreseeable future issues

• Assisted hundreds of clients in coordinating their events, worked to eliminate problem areas, and walked them through different ideas and approaches to meet their needs• Coordinated with hotels, audio/visual companies, and other vendors to ensure a smooth and professional event• Adapted constantly to changing circumstances in order to address problems quickly and efficiently• Served as a Master of Ceremonies for hundreds of events including corporate events, conferences, fashion shows, weddings, parties, etc.

• Financial/Administration: Updated student and staff records, made deposits, and reviewed waiting lists versus ratio requirement• Staff Management: Supervised staff, adjusted schedules, transitioned students, and ensured ratio compliance• Parents and Community: Addressed parent concerns, ensured vaccination and physicals were up to date, organized school-wide picture days • Personally handled DCF inspection and worked to maintain accreditation for the center

• Worked in a variety of venues across Central Florida on events for thousands of people• Experience with requirements for audio, video, digital, and electrical needs on large scale events• Learned the proper way to incorporate technical needs into a broader event planning perspective• Developed new insights from working on events from an entirely different perspective

• Highly technical position requiring the understanding and disseminating of complicated governmental permits to clients• Reviewed permits, compared the requirements against current standards and regulations, and developed the appropriate testing procedures to meet permit compliance• Responsible for addressing concerns from the Florida Department of Environmental Protection on behalf of clients• Hired and trained all laboratory personnel to meet regulatory necessities

• Resource teacher for grades K-6 focusing on Teambuilding, Leadership Development, and Character Ed• Created my own curriculum, encompassing all students• Assisted the technology director troubleshooting concerns in teacher’s classrooms• Responsible for instruction, grading, behavior management, and general supervision

• AFTB teaches teambuilding to the US Army. This required facilitating courses on a variety of topics including organization skills, leadership development, finances, and critical thinking. • Oftentimes required modifying provided curriculum to meet the needs of my students, which included active duty military, spouses, and members of the community. • Success with AFTB led to being invited to participate in the Army Family Action Plan Seminar as a facilitator. This group addresses problems within the Army at its core. Recommendations made at this conference are often referred to the Department of Defense

• Developed curriculum and goals for a new 8th grade humanities class• Responsible for instruction, classroom management, grading, technology integration, and general supervision• My lesson plans were often used in other classes as a template, and I occasionally taught other classes as a sub• Most requested substitute teacher at the school

• Planned and executed events of all sizes for clients, including training seminars, weddings, corporate events, nonprofit functions, etc.• Worked with hotels, caterers, audio visual companies, and other vendors to meet client needs• Worked with clients to create dynamic and original events for their guests

• Implemented curriculum to develop English-speaking strategies for native Koreans ranging in age 4 to 17 years old, provided appropriate modifications for curriculum as needed.• Taught students curriculum and reading strategies based on standards provided by the institution. • Performed administrative duties including attendance, grading, individualized instruction, and appropriate classroom behavior strategies.

• Recruited and trained 40+ volunteers, while maintaining accurate records and updating trainings as needed • Managed a $50k budget, including supplies, reimbursements for myself and volunteers, purchase orders, and projected needs for future trips and projects• Organized and ran events and trips encompassing multiple organizations across the Southeast for community improvements, leadership development, and fellowship• Maintained constant and effective communication with all members and volunteers within my ministry, and worked alongside other ministries to increase overall effectiveness

• Developed an entirely new after school program, and subsequent summer camp program • Assisted in the YMCA Mission through networking and contacts with other nonprofit organizations and government offices• Created and ran trainings for staff and volunteers, covering a range of topics, at both the center and district level