Gia Edusada Email & Phone Number

San Diego, California, United States

Assisting Clients with Managing the Flexible Spending Account benefit plan for their employees.-Entered enrollments into multiple benefit plans into WealthCare Saver System.-Navigated system to make corrections within up to 25-30 accounts daily.-Serving as the main point of contact between clients and employees-Addressing concerns or issues a client may have with a goal to resolve most issues within 2 business days-Trained on how to handle COBRA inquiries as well.

Greater San Diego Area

*Management Associate: April 2021-Present*Assistant Manager: September 2020- April 2021 (6 Months)*Shift leader: March 2020-September 2020. (6 Months)*Assisted Wushiland San Gabriel location as a supervisor: May 4, 2020- May 10, 2020 (6 days)Management Duties for both Wushiland Locations. (OOTea and Wushiland UTC) Schedule Monthly and weekly inventory Documentation collection Customer complaint solving Divided tips based on hours, position, and performance Closing register balance at the end of the dayTrained in both front and back of house. FOH: Barista, Cashier, Online order services. BOH: Product producer, restock

Greater San Diego Area

-Assisted providers, staff, and payors regarding network participation requirements, contractual issues, and high-level administrative problems.-Handled necessary administrative duties to support, document and resolve provider and fitness inquires.-Maintained confidentiality of provider, fitness files, network participation data, provider and fitness records/documents.-Provided educational phone orientations as requested by management, other departments, and health plan payors.-Reviewed fitness related resignations received; calls to assist, educate and retain the contract.-Took responsibility for making sure that escalated issues are handled with the care needed to maintain relations within the network