Kitka Lai Email & Phone Number

Los Angeles, Ca, Us

Greater San Diego Area

Client, Broker, and EDI Vendor Relations•Providing day-to-day support for hundred of clients and brokers by researching, resolving and responding to inquiries and issues•Performing ad-hoc client/ broker training sessions and supporting request for permissions and access troubleshooting•Acting as the information systems liaison for EDI vendors such as Plan Source, ADP, BenefitFocus, BSwift and BeneTrac•Monitoring HRISs, maintaining integrity of data between HRIS and COBRA system•Collaborating directly with vendor contacts to analyze, update, and resolve technical issues Projects/ Reports•Performing ad-hoc special request projects/out of scope projects, major system updates, data retrieval, and reports •Making recommendations for process and system optimizations by diagnosing or identifying problems to develop and improve methods, workflow, and procedures•Producing training/ procedure guides for internal employees, clients, and brokersPreparing monthly billing for clients that have special billing outside of standard PEPM billing Database/ File Feed/ EDI•Maintaining COBRA database, analyzing data feed errors, and performing audits to ensure overall data accuracy, integrity, and completeness •Performing ad-hoc system configurations •Working with EDI vendors to establish file feeds, testing test files for new client EDI file connections and handing and decrypting daily established feeds from FTP site Open Enrollment •Requesting, tracking, and collecting plan rates, plan changes, plan summaries, and SBCs•Preparing open enrollment materials and documentation for members - notices, rate sheets, and open enrollment website•Preparing and importing data into COBRA system

Greater San Diego Area

-Managed multiple task while working in a fast-paced environment serving hundreds of students, staff, and faculty daily -Collaborated as a team to ensure customers received excellent customer service -Effectively developed communication and customer service skills through customer interaction

Saugus, California

Key Accomplishments:-Promoted from a canvasser to a office position within two weeks of being hired -Suggested the implementation of an effective way to find more qualified applicants to fill open positions -Assisted in building the business's e-commerce website Responsibilities:-Answered phones and relayed messages to correct recipients-Pre-screened candidates, administered phone interviews and set up interviews for applicants