Alan Strand Email & Phone Number

Bloomington, Minnesota, United States

Bloomington, Minnesota, United States

Leads a team that prepares and presents customer network systems and applications and communicates how company products can meet customer needs and be integrated and implemented with customer’s systems and equipment.• Provide a “White Glove” Concierge service for implementing and supporting advanced products across the organization.• Delegates work, holds employees accountable, develops and empowers direct reports to make decisions and takes action!• Contributes to solutions engineering effectiveness by identifying short-term and long-range issues that must be addressed• Coaches strategic solutions engineers on problem solving and strategic thinking• Conducts team meetings and individual coaching reports• Responsible for organizing, staffing, coordinating, and controls• Responsible for supporting Implementation teams with end to end Customer install of advanced Services from Quote to Cash• Owns communicating and directing Team Activities• Conducts inspection points of work completed by lower Tier level SSE• Responsible for collaborating with IPM to coordinate provisioning & test/turn up, out of hours cutovers, migrations and new installs as required to meet customer’s needs.

Edina, Mn

• Leads a team that prepares and presents customer network systems and applications and communicates how company products can meet customer needs and be integrated and implemented with customer’s systems and equipment.• Provide a “White Glove” Concierge service for implementing and supporting advanced products across the organization.• Delegates work, holds employees accountable, develops and empowers direct reports to make decisions and takes action!• Contributes to solutions engineering effectiveness by identifying short-term and long-range issues that must be addressed• Coaches strategic solutions engineers on problem solving and strategic thinking• Conducts team meetings and individual coaching reports• Responsible for organizing, staffing, coordinating, and controls• Responsible for supporting Implementation teams with end to end Customer install of advanced Services from Quote to Cash• Owns communicating and directing Team Activities• Conducts inspection points of work completed by lower Tier level SSE• Responsible for collaborating with IPM to coordinate provisioning & test/turn up, out of hours cutovers, migrations and new installs as required to meet customer’s needs.

Edina, Mn

• Leads, manages, develops and grows a team of managed services engineers.• Responsible for hiring, onboarding, mentoring and development of managed services activation team. • Manage team utilization while continually seeking innovative ways to improve operational efficiencies.• Manage the escalation process and procedures• Leading monthly (or more frequent) Team Meetings• Monthly meetings or calls with staff (Wellness checks and professional growth mentoring)• Carry out annual performance reviews and ongoing performance management with respect to strategic growth goals laid out.• Assist in the design, implementation, and delivery of training.• Participate in pre-implementation activities with internal staff

Mankato, Mn

Provide pre-sales support, customer solution design and provisioning for Internet, MPLS, ATM, Hosting, Cloud Based and Ethernet servicesAssist in the design, planning, installation, maintenance and administration of the IP backbone and Data Center networks.Assist in the installation, maintenance and administrator of hardware and software for servers running Unix or Windows and related peripherals used in the service provider environment.Provide level I and level II operational support for internet, MPLS, ATM, Hosting and Ethernet Services ensuring timely and accurate customer support.Provide documentation to support network and server infrastructures.Assist in research and evaluation of new technologies, development of plans and recommendations to meet customer and business needs.Participate in projects to ensure on-time and cost-effective delivery of data services through coordination of resourcesPlatforms:Cisco 6500Cisco 7600Cisco 9006 / 9010Cisco 901 / 920Cisco 3600 / 3800Accedian MetronidAdtran NetvantaAlcatel Lucent 7050Palo Alto Hosted Virtual Firewall

Mankato, Mn

Provide pre-sales support, customer solution design and provisioning for Internet, MPLS, ATM, Hosting and Ethernet services Assist in the design, planning, installation, maintenance and administration of the IP backbone and Data Center networks. Assist in the installation, maintenance and administrator of hardware and software for servers running Unix or Windows and related peripherals used in the service provider environment. Provide level I and level II operational support for internet, MPLS, ATM, Hosting and Ethernet Services ensuring timely and accurate customer support. Provide documentation to support network and server infrastructures. Assist in research and evaluation of new technologies, development of plans and recommendations to meet customer and business needs. Participate in projects to ensure on-time and cost-effective delivery of data services through coordination of resources

Responsible for implementing the Internet business plan to ensure goals and objectives.Provided primary Internet network and secondary system administration, design and development, monitoring and maintaining network performance and utilization.Provided overall Network administration, including router maintenance, remote dial-in connections and Internet communication links.Provided escalated customer support for the other Internet staff.

Support and maintain MetroLan and TelcoLan networks Secondary support for digital TV offeringsWorked with Extreme and Cisco equipment.On-call on a weekly basis to ensure Service Level AgreementsProvided escalated customer support from other staff

Supported DSL and Dial-Up Internet access to customersSupported both Mac and PC computers to customersProvided phone and walk-in support to customers

Managed Retail Store located in New Ulm, MN.Sold new computer systems and supported our customers.Repaired computers and Installed networks.Responsible for day to day operations and monthly sales quotas.

Installed Wireless Internet. Installed Network components in a business and residential setting.Supported connectivity issues with wireless Internet.Worked with Windows 2000 Servers.Tech support for customers