Alan Sunners Email & Phone Number

Herndon, Va, Us

Lead and grow all aspects of ePlus’ field operations organization for the mid-Atlantic region. Key member of the Area Management team, contributing and supporting growth of the field organization, ensuring that it remains extremely focused on understanding and meeting customer requirements, building long-term relationships, and achieving high levels of customer satisfaction. Work closely with management in other regions to drive total customer satisfaction and services business enhancements and growth, as well as financial management of the services business.

Dublin 2, Ie

Developing, enabling, and executing Accenture's joint go-to-market strategies with their alliance partners and clients.Primary focus is Accenture's sales channel with 3rd party relationships, assets and capabilities contributing to the growth of our services business.Embedding 3rd parties into our offerings (enabling our sales teams) and choosing Alliance partners to help take our offerings to market (enabling their sales teams).

Greenwood Village, Colorado, Us

Lead a large 24x7x365 team, comprised of technical engineers, project managers, and managers who provide critical, technical onboarding and operational support for all of the IT managed service offerings. Responsible for managing the entire client lifecycle and is accountable for the client’s cloud services experience.Led combining two separate TAC and provisioning organizations in one holistic unit.Planned, initiated, prioritized and managed key projects for M&A activity. Led pre-closing integration planning and post-closing integration projects for key mergers and acquisitions.Defined merger post-closing operational and technology strategy, organizational structures, and future-state business processes and supporting technologies. Mapped go-forward plan for each operational area.Ensured acquisition integration and synergy plans (systems, operations, customer service, vendor relations, headcount, etc.) were properly executed and met targets.

Bryanston, Johannesburg, Za

Completed turnaround effort on largest outsourcing client with operations in US, UK, Belgium, Singapore, and India. Signed renewal for one portion of business worth $21M, added new project delivery model leveraging Indian business unit, changed culture of delivery team, improved performance of change management and problem management process. Increased overall global profitability of account 3% in one year.Responsible for the success of the Americas Services organization including Professional Services (Integration & Implementation), Technology Consulting, Client Advocacy, and Staffing.Created and operationalized an area/country (US, Canada, Mexico, Brazil, and Chile) based service delivery organization with the appropriate leadership structure to align with area sales and national solution leadership.Set vision and direction on how services will be delivered to our clients – with excellence and profitability.Ensured profitability targets are met, maximizing revenue per billable resource within agreed cost constraints and without compromising the integrity and standards of the company or the client experience.Accountable for streamlined area-based Service Delivery Assurance process across the Americas region mitigating risk and accelerating the selling process.

Bryanston, Johannesburg, Za

Leader of technical and non-technical teams throughout the US focusing on client relationships and satisfaction, delivery of IT services (PS, MS, staffing, cloud, and consulting), implementations and account management.Reporting directly to COO, restructured service delivery to cover all services towers and increased client sat and client profitability. Rolled out changes to global team starting with EU business.Developed client loyalty program based on NetPromoter - adopted by Global team and then assisted with global rolloutWork cross functionally with all divisions in the company AND key vendors and service providers outside the company to achieve the best possible client experience and profitabilityAccountability for operational goals, customer satisfaction goals and budgetary targetsFull P&L accountability for services delivered to clients. Manage professional services project portfolio of 215 projects in excess of $45M in revenue. Manage a managed services portfolio in excess of $140M in annual or multi-year contracts. Managed client operations in Americas, EU, and Asia/Pacific regions.Accountable for US P&L, global project teams and Engagement Managers at all key accounts (GAP- Global Account Program), and act as client advocate and escalation point on all services delivered in the Americas.

New York, Ny, Us

Developed strategic plans to enhance corporate revenues in the US through additional services, and new implementations/installations. Demonstrated ability to close large key accounts and maintain long term relationships. Signed $15MM new customer contract in 2008.Managed technology operations teams in US, Philippines, UK, France, and Italy.Negotiated supplier contract savings over $20MM since 2006. Developed partnerships with customers and vendors within the United States, Europe, and Asia/Pacific.Leading the development of technology standards and is responsible for global technology security including development of security strategies, security policies and security program management, business continuity planning, compliance auditing, governance, and identification of risk and design of counter measures.

New York, Ny, Us

Responsible for global network management and supporting the day-to-day network operations staffs of the various country business units.IT and Telecom infrastructure supporting INFONXX’s call center operations throughout North America. In charge of all call center technologies and was responsible for all IT and Telecom issues impacting both internal and external customers.Design, build out, operations and management of INFOnxx’s Network Operations Centers in the US, EMEA, and Asia/Pacific regions.

Us

Managed multiple teams in San Diego, Chicago, Denver, New York, Toronto, London, Jamaica, and India. Responsibilities included: Development, Interfaces, Quality Assurance, Conversions, Upgrades, and Software Toolkits. Responsible for providing strategic direction in each department.Conceived and built e-business unit to develop, implement, and operate high-end, customized, Internet-based applications and infrastructure. Raised US$27M from venture capital firms.Managed startup of new business unit for offshore development. Partnered with offshore company and generated US$1.5M (at 42% margin) in revenue in the first year of operations.Led and managed 130+ managers, developers, engineers, and analysts world-wide.Reduced costs 25% by renegotiating contracts and implementing performance standards.

Us

Grew professional services business unit from US$2M to US$12M in 4 years.Led many consulting projects including an IT technical and application architecture analysis in the Philippines, IT architecture analysis in Mexico, operations management reengineering in New Jersey, messaging architecture in Thailand, a data center build-out in India, a Y2K network assessment in South Carolina, and strategic planning studies in Minnesota and California.

Dresher, Pa, Us

Education record

Education record