Alantis Biggers Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

Working on both the customer service & acquisition, team,

Understand individual redemption travel loyalty program requirements and use your in-depth knowledge and training to delight customers with customized travel experiences and help them make the most of their rewards. Maintain comprehensive working knowledge of all programs, tools and systems .Engage in cross-training that equips you to deliver personalized travel arrangements and support for customers with multiple types of reward accounts .Meet and maintain individual monthly metrics

Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiencesSupports members or providers on routine or simple issues and Provides excellent customer service. Accurately documents all calls and Achieves individual performance goals as it relates to call center objectives. Engages and collaborates with other departments. Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations

Dublin, Ohio, United States

Open and maintain customer accounts by recording account information .Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution .Maintain financial accounts by processing customer adjustments. This job was a third party working with well Fargo bank which has a lot of personal information