Diagnosed and repaired over 450 Lenovo Chromebooks and ThinkPads each month across 17+ school districts, minimizing downtime and ensuring uninterrupted educational operations.Utilized Repair Genie as a ticketing system and data analysis tool to track, prioritize, and document repairs efficiently.Played a pivotal role in supporting Cell Tech’s repair efforts across 245 schools, impacting the technology infrastructure of over 200,000 students across 5 regional locations.Contributed to the company’s success in handling over 40,000 repairs annually, directly enhancing the reliability and efficiency of school district technology systems

•Provided technical support to over 32 residence halls, 14 communities, and 22,000 students, addressing diverse hardware, software, and network issues with strong problem-solving skills. •Enhanced online security by educating residents on cybersecurity best practices, including password management, safe internet usage and organized technology workshops, empowering residents to set up devices and increase tech literacy. •Collaborated with the university's IT department to escalate and resolve complex technical issues, ensuring a seamless technology experience for residents.

•Scheduled and managed over 50+ reservations daily at the Gaming Arena, optimizing facility usage.•Demonstrated exceptional troubleshooting skills, promptly resolving issues with gaming equipment.•Conducted regular maintenance checks on gaming equipment, preventing downtime, and assisted with inventory management and procurement to keep the Gaming Arena well-equipped and up-to-date.