Angela Lauryssen Email & Phone Number

Highly motivated and adaptable Project Manager with a well-developed sense of customer empathy. Demonstrated ability to manage multiple concurrent projects and provide exceptional client service and support while ensuring a quality deliverable in a timely manner. Recognized for the ability to communicate technical content in an easy-to-understand format to non-technical audiences and for asking the right questions to aid in flawless project execution. Enjoys the challenge of juggling multiple tasks, requests, and priorities in a fast-paced environment.HIGHLIGHTED EXPERTISEProject Coordination & Planning | Customer Service | Stakeholder Communication | Document Management | Technical Writing & Documentation | Data Cleansing & ReportingSOFTWARE KNOWLEDGEMS Office (Word, PowerPoint, Excel: complex formulas, v-lookups, pivot tables, dashboard design) |MS SharePoint | Business Objects | Power BI | Microsoft AX | Eloqua (Oracle - Marketing software) |Form.com (Digitization software) | Polyanalyst (Analytics software) | BaanLN Infor Tech (ERP)QUALIFICATIONS SUMMARY• 10+ years of project coordination experience supporting projects for up to 6 project managers, each with multiple projects• Monitors project progress and provides timely updates and regular communications to all stakeholders• Writes, proofreads, and publishes technical documentation• Manages documentation integrity and document version control • Develops reports and provides analytics on key business processes and activities• Able to learn and adopt new technology quickly to improve productivity• Extensive customer service experience in hospitality, technology, and manufacturing sectors• Recipient of employer’s highest assessment ranking amongst 500+ customer service professionals

Listed skills include Marketing Strategy, Online Advertising, E Commerce, Sales, and 18 others.