Alba Vilas Giménez Email & Phone Number

Lisbon, Portugal

• Field questions and coach team members.• Ensure that the team meets both monthly production goals and SLAs.• Facilitate team meetings to review procedures, provide updates, and enrich the team.• Perform TL responsibilities when the TL is out of the office or working on a project.• Conduct monthly audits and assist with quality reviews of all team members.• Promote a team environment and create a positive impact on team morale.• Administer performance reviews to all team members, and issue performance improvement plans to team members when appropriate.• Perform administrative tasks related to team management.• Create training schedules and materials for new hires. Conduct training sessions.• Identify areas of improvement and coordinate refresher trainings for the entire team.• Work collaboratively with the Team Lead and with the other Team Coach.

Lisbon, Portugal

• Manage full-cycle recruitment process for Global providers to join Network. • Work towards monthly and weekly targets• Network with potential hires through professional groups on social media• Execute sourcing strategies including using personal pipeline, targeted direct recruitment, job postings, networking, LinkedIn, social media• Screen resumes and interview providers (by phone or Microsoft Teams),• Research licensing and insurance requirements in Europe and LATAM. • Provider relations – onboarding/support for providers• EAP case management.

Lisbon, Portugal

• Specialized in the personalization of Golden Goose products to meet customer preferences, enhancing their shopping experience and fostering brand loyalty.• Applied artisan skills to custom-engrave, embroider, or otherwise personalize products directly in the store, offering customers unique and bespoke items.• Consulted with customers to understand their design needs and preferences, ensuring each personalized item accurately reflected their vision and maintained high-quality standards.• Utilized a variety of tools and techniques to execute custom designs with precision and efficiency.• Collaborated with sales and customer service teams to promote the personalization service, resulting in increased sales and customer engagement.• Managed inventory and supplies for personalization materials, ensuring availability and readiness for customer requests.• Maintained meticulous records of custom orders, design specifications, and customer feedback to continuously improve the service offering.• Trained new staff on personalization techniques and customer service best practices, ensuring consistency and quality across all personalized products.

Lisbon, Portugal

• Delivered exceptional customer service, ensuring a premium shopping experience that aligned with the brand's standards for luxury and exclusivity.• Demonstrated in-depth knowledge of luxury products, effectively communicating the value and craftsmanship of high-end merchandise to customers.• Cultivated and maintained strong client relationships, utilizing a personalized approach to foster loyalty and repeat business.• Successfully achieved and often surpassed sales targets through expert sales techniques and a deep understanding of client needs.• Managed client requests and provided tailored recommendations that enhanced customer satisfaction and increased sales volume.• Participated in exclusive in-store events and promotions, engaging with a sophisticated clientele to enhance brand visibility and desirability.• Assisted with visual merchandising, ensuring that product displays were immaculate and aligned with brand aesthetics.• Handled transactions with meticulous attention to detail, ensuring accuracy in high-value sales and maintaining confidentiality with sensitive client information.

Barcelona, Catalonia, Spain

Bachelor'S Degree, Psychology

Ib Bilingual Diploma Spanish- English

Ib, Bachillerato