Albe Colon Email & Phone Number

Davenport, FL, US

Orange County, Florida, United States

* Generate, record, process and transmit information from different electronic activities such as our website portal, email, chat and the Smartphone application.* Use technical tools to accurately identify jurisdictions, locate addresses, and gather necessary information.* Serve as Emergency Essential employee by disseminating information to the public.

Orlando, Florida, United States

• Assist customers in identifying issues and explained solutions to restore service and functionality.
• Troubleshooting to remove malware, ransomware and other threats from laptops and desktop systems.
• Perform system analysis, testing and debugging to defect root cause.

• Collaborate with 30+ colleagues in the Guest Support Service department with aiding and triaging incoming associate and escalated calls in maintaining High Level of customer satisfaction.
• Collect, track and ensure compliance of work performance of agents with Universal Orlando Resort standardized performance metrics.
• Handle associate inquiries and maintain knowledge base of evolving Universal Orlando Resort products and offerings.

Orlando, Florida, United States

• Achieve monthly assigned sales goals including but not limited to: Conversion, Average Order Value, Length of Stay and Multi-Park Ticket Sales.
• Established detailed knowledge and awareness of the evolving offers for Universal Orlando Resorts; including processing orders for Universal Orlando’s products and services for Annual Pass Renewals, Flex Pay and Dining.

Auburndale, Florida, United States

• Maximize opportunities to add value and increase product awareness of Spectrum Services and Spectrum Mobile Service.
• Provide technical assistance and support for Internet, Cable Television and phone services, including Spectrum Mobile Services.
• Assist customers with pending or double charges to credit/debit cards and answering general information questions.
• Apply appropriate actions and manage calls to maintain standards in handle time efficiencies.

• Provide individualized guest service for high affinity Walt Disney World Annual Passholders guests.
• Develop and instruct team partners to resolve Guests' details in multiple systems.
• Support operational timelines and communications with Annual Passholder department standards and requirements.

Tampa/St. Petersburg, Florida Area

• Partnered with other teams and Cast Members with resolving Guests' MyDisneyExperience technical challenges.
• Utilized innovative problem solving skills to certify all Guests' details align in various systems.
• Ensured Guests had a seamless and Magical experience with all Walt Disney World products and services.

Orlando, Florida

• Provided assistance and guidance in both English and Spanish Languages with the My Disney Experience website.
• Consulted verbally with international and national guests on Walt Disney World offers and services.
• Transcribed Spanish e mail correspondence with guests from Spain, Central, South and North America on Walt Disney World experiences and products.