Albert Albert Email & Phone Number

- Developed Business Requirement Designs to support the operational needs of branches, ensuring alignment with company goals and enhancing efficiency.- Conducted thorough testing of new features to ensure smooth functionality and seamless user experience.- Prepared presentation materials and presented the new features to over 200 branches, ensuring smooth understanding and adoption across the network.- Collaborated intensively across divisions to create and implement an online penalty payment method across all branches, enhancing operational effectiveness and customer satisfaction

- Coordinated with other teams to establish operational guidelines for new features/applications, ensuring alignment with organizational objectives.- Reviewed policies and guidelines proposed by other divisions to ensure compliance and operational feasibility.- Drafted internal memos, temporary operational guidelines, and user manual guides to support ongoing developments.- Created and delivered presentations to branches for policy and operational guideline dissemination

Indonesia

- Coordinated with team members to divide tasks effectively, promoting collaboration and efficiency.- Reviewed operational work conducted by the team to ensure quality and consistency.- Observed the condition of goods and determined their originality based on various aspects such as images, pricing, and comparisons with other resources.- Assisted in operational tasks related to consumer inquiries, enhancing customer satisfaction and support.