VP of Operations at DealPoint Merrill Self Storage Division known as Just Storage

Currently overseeing facilities 32 facilities in WA, OR, OH, IN & IL. Scope of responsibilities include all facilities related R&M(CapEx & non-CapEx), talented sourcing, placement & training, operational excellence of all facilities and full P&L accountability.

Led sales and operations across 10 properties in Seattle for the largest public storage company in the world. Delivered $700,000 in sales of rental and insurance coverage.Transformed an underperforming district into a model of engagement and profitability, motivating a team of 19 direct reports to consistently higher levels of performance and achievement.Coordinate and lead sales training for all staff, ensuring complete familiarity with the features, benefits, and specifications of the company’s portfolio of products and services.

Managed the operations of 49 store locations across a 5-state Pacific Northwest territory driving $313MM in revenue, supervising 4 District Managers with oversight of 300 store managers and operations personnel. Outperformed 2012 sales targets by $4.2MM, exceeding 2011 sales by $12MM.Pioneered the visual merchandising strategy for the Wall of Kitchen Gadgets; personally responsible for delivering 12.4% of total regional revenue from this 60%-margin department.Recognized as the top-ranked Regional Manager for Mystery Shop scores, a critical barometer of overall customer service effectiveness, out of a field of 19 regions.Introduced a competitive pricing structure for Alaska markets, positioning the company as a low price leader while maintaining increased retail prices to offset additional transit and remediation expenses.

Led the debut of all store operations in the Pacific Northwest, serving an integral role managing the build-out, staffing, training, and launch of 49 locations, with responsibilities for hiring, training, and operational infrastructure.Shepherded the company through a period of massive growth, establishing the infrastructure, workforce, policies, and procedures to position the company for stable, long term success in the Pacific Northwest.

Led all aspects of customer service, inventory management, visual merchandising, and operations at a series of four stores over a period of six years.Achieved a record of store-level success marked by promotion to District Manager, with responsibility for establishing the company’s foothold in the Pacific Northwest.