Reliable Software Resources Inc / Datafactz Inc have been in the business for over 10 years and they presently have in their practice over 500+ unmatched in experience BI, ERP ,SAP, .NET , JAVA and ETL consultants (most certified) involved in Various projects across the US. They are a Certified MicroStrategy/Business Objects/Oracle/ Informatica/ Teradata/Hadoop/IBM/ Microsoft business partner. They have one of the largest BI/DW, ERP practices in the US offering a complete suite of… Show more Reliable Software Resources Inc / Datafactz Inc have been in the business for over 10 years and they presently have in their practice over 500+ unmatched in experience BI, ERP ,SAP, .NET , JAVA and ETL consultants (most certified) involved in Various projects across the US. They are a Certified MicroStrategy/Business Objects/Oracle/ Informatica/ Teradata/Hadoop/IBM/ Microsoft business partner. They have one of the largest BI/DW, ERP practices in the US offering a complete suite of industry-specific business intelligence services across all leading software platforms including MicroStrategy, IBM, Microsoft, Oracle and SAP and along with our ETL practice they continue to grow daily.Duties and Responsibilities• Professionally and effectively employs sales skills to achieve targeted sales.• Increase the level of sales and business mix from individual clients• Increase share of each market sector• Research and Database• Maintain an accurate and current database• Identify and develop sources of potential clients• Effectively communicate with clients to gain commitment to purchase• Maintain regular contact with Key Clients• Effectively communicate with clients via telephone, face-to-face and written communication• Develop and maintain relationships which benefit both client• Overcome client resistance/objections to products• Advise Managing Director and Sales and Marketing Director of client• feedback/comments relating to product content and pricing as well as company• performance• Provide a weekly schedule of planned activities• Achieve sales activities within specified time scales as directed by Managing Director and Group Sales and Marketing Director• Targeted tele-sales campaigns to achieve sales• Undertake any reasonable duties as specified by Managing Director and Group Sales and Marketing Director Show less

• Answering phone calls, writing replies to emails and excelling in customer service.• Providing technical solutions to different problems of clients by taking help of different tools.• Ensure that the call comments are properly arranged and suitable information is provided to clients.• The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions… Show more • Answering phone calls, writing replies to emails and excelling in customer service.• Providing technical solutions to different problems of clients by taking help of different tools.• Ensure that the call comments are properly arranged and suitable information is provided to clients.• The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them.• Should have the ability to work in a team and interact with the client.Operations and Support• Daily system monitoring, verifying and reviewing all hardware, server resources, systems and key processes etc.• Regular security monitoring to identify possible disturbance, performing daily backup operations.• Investigating and troubleshoot all issues related to IT infrastructure for internal teams or clients using telephone/emails etc.Maintenance• Maintain operational, configuration, or other procedures. Performing regular updates and upgrades as and when necessary.• Provisioning• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements of the company/client• Develop and maintain installation and configuration procedures and system standards Show less

Mahindra Satyam BPO offers specialty services to Fortune 500 companies. The world’s first company to be certified at eSCM (e-sourcing capability model) level 5. We have been Ranked No. 2 globally in Brown-Wilson Group’s 2008 Black Book of Outsourcing. Satyam commands leadership in the specialty space, offering services in manufacturing support, geospace, visualization, telecom and artwork and pack management to Fortune 500 companies.• Provide client support and technical issue resolution… Show more Mahindra Satyam BPO offers specialty services to Fortune 500 companies. The world’s first company to be certified at eSCM (e-sourcing capability model) level 5. We have been Ranked No. 2 globally in Brown-Wilson Group’s 2008 Black Book of Outsourcing. Satyam commands leadership in the specialty space, offering services in manufacturing support, geospace, visualization, telecom and artwork and pack management to Fortune 500 companies.• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.• Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).• Configure software to connect to Internet application servers.• Provide training to clients in the use of system and applications as related to Internet.• Obtain general understanding of OS and application operations related to company offered services.• Identify and correct or advise, on operational issues in client computer systems.• Perform creation of new accounts using company provide software tools.• Worked independently and efficiently to meet deadlines.• Answered support related email, phone calls and other electronic communications.• Self-motivated, detail-oriented and organized.• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.• Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Show less