Cross sell assets and fee products. Follow the various internal guidelines and procedures of the bank. Ensure customer satisfaction through regular engagement. Resolve customer queries/issues and facilitate customer service.

EMIRATES ISLAMIC BANK - SALES

Teletext Holidays is 3rd largest travel service provider in UK and has been sending Brits on long and short haul vacations across the Globe for over 25 years.We provide great value holidays at affordable prices and year after year hundreds of thousands of holidaymakers trust us to whisk them away to their favorite destinations. With a huge choice of hotels, airlines, transfers and holiday deals, we pride ourselves on providing great getaways. All of our holidays are ATOL protected, so our customers can book with confidence and trust they'll be handled with care by one of the UK's favorite and longest established travel companies.

HSBC Fraud Officer Worked at HSBC as a Fraud detection and prevention officerDuties and ResponsibilitiesHandling outbound & inbound calls associated with all card fraud prevention & detection activities.Analysis of spending pattern on Debit and Credit Cards held by Bank customers in United Kingdom and identifying probable fraudulent transactions.Conducted interactive ‘start of day management meetings’ and ‘daily devotionals’ to cascade complex & non-complex procedural updates.Confirming fraudulent and genuine transactions through direct customer telephonic contact and stopping cards having fraudulent transactionsMeticulously analyzed the effect on performance metrics of the team as a result of minor and major changes such new application roll out, change in the procedure etc. Also suggested action plan to overcome any of the challenges because of these changes.Highlights:Received several accolades in categories such as productivity, quality and attendance.Achieved several accolades for consistently overachieving against the key performance indicators in operations by working on several queues consistently without any breaches in PLA