Albert Baca Email & Phone Number

United States

●Effectively interpret meaning from source language to target language in a timely and professional manner.● Service high volume of calls in a broad variety of industries including medical, pharmaceutical, insurance, legal, financial, customer service, public assistance, and governmental agencies including emergency services.

Bulverde, Texas, United States

● Independently managed and led a 1.5M dollar branch with a 7 person team.● Identified process improvement opportunities to increase branch sales margin by 20%.● Developed new customer relationships to increase local market footprint.● Responsible for procurement of product, pricing, inventory maintenance, and schedulingoutbound deliveries.● Collaborated with higher management to increase growth, efficiency, and positive customerexperience of the business.● Assisted in screening viable candidates, onboarding new employees, and conducting newemployee orientation.● Managed employee relations, coached branch personnel on Best Working Practices with anemphasis on customer service, and trained personnel on organization wide policies andprocedures.● Implemented change management during a multinational merger while fostering a culture ofcollaboration, performance and opportunity.● Responsible for safety compliance of DOT drivers and maintenance of work equipment.

San Antonio, Texas, United States

● Provided coverage and support to Branch Managers across four locations in San Antonio, TX andsurrounding areas.● Opened/Closed site locations ensuring daily goals were met and proper daily/end of dayprocedures were followed.● Assisted customer base with suggestions, troubleshooting, service issues, etc.● Implemented GPS and video monitoring systems for fleet DOT drivers.● Created and delivered relevant safety presentations/discussions to sales staff, yard associatesand delivery drivers.

San Antonio, Texas Metropolitan Area

● Provided knowledge and understanding of Landscape/Hardscape materials and associatedprocesses to the customer base.● Generated consistent yearly sales of $2.5M +.● Created and built customer relationships while providing superior customer service.● Created, coordinated and executed material deliveries.● Supported management, sales teams and delivery drivers within the organization.

San Antonio, Texas Metropolitan Area

● Independently managed front and back-end day to day responsibilities for 4 properties in 2regions within the company.● Assumed night manager responsibilities when needed.● Managed guest needs including check in/out, billing, internet, phone inquiries, guest issue andresolution, and ensured overall guest satisfaction.● Delegated housekeeping and maintenance staff porter duties.● Coordinated building repair/maintenance encompassing both in house maintenance staff andoutside vendors.● Collaborated with management to complete a 350 room multi-stage renovation project.