Albert Chen Email & Phone Number

Taiwan

Taiwan

Taiwan

• As a client-facing technical account manager, I own the integration project and work with clients to enable most exciting Evo games on the licensee platform• As a single contact to tackle technical inquiries and requests from clients and address their needs• Collect product feedbacks from clients and reflect to internal teams• Provide game trends in different markets for clients to better arrange games portfolio• Promote the new product functions to the client to best utilize new features• Inform the promotion info to the client to boost company revenue• Keep clients informed about new releases of products

Taipei City, Taipei City, Taiwan

Taipei

 In charge of ROBO Advisor project: Proposed value proposition to regional office. Planned and executed product design, IT spec design, analysis report design, marketing campaign, pricing strategy and internal training Evaluated the trend of insurance tech and pitched managers to implement newest technology to improve operation process

Taipei

Internet-Only Banking Core System Jan. 2019-Sep. 2019 Worked as a system analyst, responsible for lending system including personal loan and mortgage loan Analyzed process of personal loan and mortgage loan, wrote BRD, lead 4 engineers to implement system , control the project schedule and managed customers’ expectationsInsurance Claim System Parameter Configuration Feb. 2019-May. 2019 Analyzed claim calculation rules of insurance products to deliver a standardized claim parametersetting system Evaluated policy terms and claim parameter settings to enhance the precision of claim calculation

Taiwan

Core Insurance System Project Jan. 2016- Jan. 2019 IBM Implement a new core system project for a leading insurance company which had two parallel old core systems. More than 140 people working for this project which start from May. 2014 and went live on Apr. 2018 Based on the insurance company’s business process, the project is split into 10 modules-New Business, Policy Change Service, Premium Calculation, Finance, Reinsurance, Actuary, ODS Report, Claim, Product Setting, Investment and RMS. Each module has one PM Worked as a PM of reinsurance module, lead 4 engineers to develop 36 business solution designs (BSD: 8 for main reinsurance business and 28 for report) and served 6 clients to fulfill any needs from them Major duty is to analyze business process from system perspective, arrange the development resources, control schedule, design test cases to verify system correctness, manage project change requirement, communicate with other module PMs for system integration (integrated with 4 systems) and train clients to make them familiarize the new system operation process Create a product setting configuration interface which reduce product launch time by 70%Business Transformation Project Oct. 2015-Dec. 2015 Identified business process problem for a leading crystal component manufacture and redesigned anew process to enhance business efficiency Analyzed client's business competency, weakness and future opportunities by IBM's methodology Proposed a tailored project management office organization structure for clientIT Issue Management System project Jul. 2015-Sep. 2015 Implemented issue management system for a leading retail company and work as a Javaprogrammer Handled database and developed front-end web

Taiwan

•Promoted member management system to catering and retail companies by cold-calling. And acquired 3 potential clients in two weeks•Designed a marketing solution for a client (NT$ 1B+ annual revenue;100+ branches) by using prepaid card marketing platform •Assisted marketing manager to explore new customers, maintain relationship with existing customers and held a product seminar for 50+ firms

Taiwan

•Led 4 members to research on “How Advantech reorganized to be a service-oriented company” by interviewing the presidents of manufacturing and sales department •Initiated a resource allocation project about the dilemma of expanding existing products' production capacity or developing new products by using case study research method

Taiwan

•Engaged in warehouse's operation to build a new process of supply chain. My proposal, strengthening the efficiency of warehouse management by introducing the RFID and Big Data system, was adapted to be the best of all proposals•Analyzed the feasibility of PCHome entering Asia market. By using Qualitative Research Method, China was chosen as the primary market to enter and Taiwan fresh food was selected as niche product

Master Of Business Administration (Mba)

Ba

Bachelor'S Degree, Computer Science