I am passionate about digital transformation to improve user experience and operational efficiency to achieve company goals.Product Management: I am skilled in managing complex projects/products, aligning product features and roadmaps with company strategies, and leading cross-functional teams to deliver fit-for-purpose solutions to achieve business objectives.Project Management: I am experienced in planning and delivering both large scale waterfall hardware projects and agile software releases. I can collaborate effectively with cross-functional teams and manage stakeholder relations.Data & User Centric: In addition to collecting and analyzing user activity data, I also conduct user interviews and sales workshops to gain insights into user behaviors, scout the competition for differentiators and convert requirements to specs for the dev teams.
-
專案經理Ibs Software
-
Product ManagerUnabiz Dec 2020 - PresentTaipei City, Taiwan• Developed product roadmaps to deliver company strategies for the UnaConnect IoT platform, asset tracking and sensor products.• Managed the development and release of key features of the UnaConnect IoT platform incl. private geolocation databases and bulk data uploading to secure 3 client orders with 8k+ devices.• Analyzed user activities and conducted interviews to improve the UnaConnect web and app UI/UX.• Managed cross-functional teams to develop and manufacture asset tracking products with 3k+ devices deployed across EU and Asia.• Customized asset tracking solutions for luxury goods and beverage use cases with 1k+ devices deployed in EU and Japan. -
Project Manager, Airport Strategy And Projects, Ground Operations EnablementAir New Zealand Sep 2016 - Nov 2020Auckland, New Zealand• Redesigned self-service check-in kiosk UI to reduce abandon rate by 3%.• Replaced 140+ check-in kiosks across 6 NZ airports within critical budget and time constraints.• Achieved USD$200k+ operational cost savings by managing self-service bag drop and boarding products at 10+ airports worldwide.• Operationalized strategic off-airport check-in service by leading 12 cross-functional teams and achieved 2k+ customer base within 3 months.• Deployed biometric border control gates in US and Australia airports to reduce wait times with vendors, airport companies and government agencies. -
Project Manager, Passenger Marketing DivisionChina Airlines Apr 2015 - Sep 2016Luzhu District, Taoyuan City, Taiwan• Developed and launched the new China Airlines App by managing 12 business, operations and external teams.• Achieved 10k+ app downloads in 3 months of the new China Airlines app launch by implementing own channel marketing and promotions. -
Assistant ManagerInternational Trade Institute, Taitra Nov 2014 - Apr 2015• Managed and organized 20+ industry-leading speakers and successfully attracted 2k+ IT professionals to attend with global media coverage for the 2015 Computex Summit and Industry Forums. -
Assistant Manager, Ground Services DivisionChina Airlines Jan 2012 - Oct 2014Taiwan• Passed all audits and enabled the SkyTeam Alliance joining process by managing and coordinating the Ground Services Division.• Achieved SkyTeam compliance audits by launching and managing corporate identity refresh and SkyTeam HVC priority service project at 72 world-wide airports.
-
Airport Customer Service Agent, Ground Services DivisionChina Airlines Sep 2009 - Dec 2011Taiwan• Gained in-depth experiences with customer services at check-in counter at the Taoyuan International Airport.• Transferred to the VIP lounge team for excellence in customer service. Served high-tier members and alliance members for all flights in the terminal.
-
Regulatory Affairs Assistant, Diagnostic Division, Abbott Laboratories, TaiwanAbbott Diagnostics Business Feb 2007 - Sep 2009New Taipei City, Taiwan• Applied and maintained 80+ product registrations, reviewed and corrected package inserts by establishing product registration schedules and setting up an inserts database.• Completed the ISO certification for the division by organizing the quality document system and assisting teams in writing and cross-linking operational procedures and forms.
Albert Chen Education Details
-
First Class Honors -
Second Class Honors
Frequently Asked Questions about Albert Chen
What company does Albert Chen work for?
Albert Chen works for Ibs Software
What is Albert Chen's role at the current company?
Albert Chen's current role is 專案經理.
What schools did Albert Chen attend?
Albert Chen attended The University Of Auckland, The University Of Auckland.
Who are Albert Chen's colleagues?
Albert Chen's colleagues are Jasmine Ibrahim, Anoop Dev, Dhanush Anand, Fardeen Anwar, Mahendran Duraisamy, K.t. Thomas, Ajmal Ahsan.
Not the Albert Chen you were looking for?
-
Albert Chen
Taipei -
Albert Chen
Strategic Pmo Director | Senior Program Manager | Pmp, Csm, Npdp | 10+ Years In Technical Project Management & Complex Program Management | Leading Cross-Functional Teams To Plan & Do The Right Things RightTaipei–keelung Metropolitan Area -
2gmail.com, air-worldwide.com -
3smu.edu, smu.edu, kooapps.com1 +146945XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial