Albert Chen Email & Phone Number

Taipei City, Taiwan

• Developed product roadmaps to deliver company strategies for the UnaConnect IoT platform, asset tracking and sensor products.
• Managed the development and release of key features of the UnaConnect IoT platform incl. private geolocation databases and bulk data uploading to secure 3 client orders with 8k+ devices.
• Analyzed user activities and conducted interviews to improve the UnaConnect web and app UI/UX.
• Managed cross-functional teams to develop and manufacture asset tracking products with 3k+ devices deployed across EU and Asia.
• Customized asset tracking solutions for luxury goods and beverage use cases with 1k+ devices deployed in EU and Japan.

Auckland, New Zealand

• Redesigned self-service check-in kiosk UI to reduce abandon rate by 3%.
• Replaced 140+ check-in kiosks across 6 NZ airports within critical budget and time constraints.
• Achieved USD$200k+ operational cost savings by managing self-service bag drop and boarding products at 10+ airports worldwide.
• Operationalized strategic off-airport check-in service by leading 12 cross-functional teams and achieved 2k+ customer base within 3 months.
• Deployed biometric border control gates in US and Australia airports to reduce wait times with vendors, airport companies and government agencies.

Luzhu District, Taoyuan City, Taiwan

• Developed and launched the new China Airlines App by managing 12 business, operations and external teams.
• Achieved 10k+ app downloads in 3 months of the new China Airlines app launch by implementing own channel marketing and promotions.

• Managed and organized 20+ industry-leading speakers and successfully attracted 2k+ IT professionals to attend with global media coverage for the 2015 Computex Summit and Industry Forums.

Taiwan

• Passed all audits and enabled the SkyTeam Alliance joining process by managing and coordinating the Ground Services Division.
• Achieved SkyTeam compliance audits by launching and managing corporate identity refresh and SkyTeam HVC priority service project at 72 world-wide airports.

Taiwan

• Gained in-depth experiences with customer services at check-in counter at the Taoyuan International Airport.
• Transferred to the VIP lounge team for excellence in customer service. Served high-tier members and alliance members for all flights in the terminal.

New Taipei City, Taiwan

• Applied and maintained 80+ product registrations, reviewed and corrected package inserts by establishing product registration schedules and setting up an inserts database.
• Completed the ISO certification for the division by organizing the quality document system and assisting teams in writing and cross-linking operational procedures and forms.

Master'S Degree, Biomedical Engineering, First Class Honors

Research Project: A Three-Axis Parallel Drive Force-Sensitive Micro-Robot Probe

Bachelor'S Degree, Biomedical Engineering, Second Class Honors