Albert Chen Email & Phone Number

Beijing City, China

• Returned to Beijing to coordinate the operations of hybrid (online & offline) K-12 educational products:
• Products Planning: assisted the President and Principal in crafting new business proposals for hybrid education products; facilitated the communication with local governments, educational institutions and the.
• Standard Operations Procedures (SOP): coordinate international offices and the parent community for communication; optimized the existing procedures of online education to establish SOP for better customer services;
• Global Coordination and Operations: coordinated cross-functional teams across time zones to deliver global education services; executed the training of nearly 100 teachers around the world, and managed several Learning.
• Meetings and Project Documentations: organized regular meetings, tracked meeting minutes, decisions and to-do lists; managed confidential operations handbooks and other essential business documents;
• Cambridge PDQ: coordinated the company’s Cambridge Professional Development Qualification program as the Exams Officer.

Toronto, Canada Area

• In charge of the overall development and management of the innovative online education business; the new business benefited more than a thousand students and generated $4 million revenue over the first year after launch:
• Strategic Planning and Market Analysis: coordinated market analysis to identify unique market demands and competitors’ weaknesses; articulated the products’ feature sets, development strategies, management structure.
• Team Coordination and Products Development: managed projects’ budget, HR and timetable; coordinated education, IT and marketing teams across Canada, the U.S., the U.K. and China to design and promote 60+ online.
• Operations Standardization: tracked the overall operations of the products to identify operational inefficiencies, streamlined and standardized the global team’s operations by developing handbooks, checklists and other.
• Global Staff Training: designed the new teacher onboarding procedures and trained nearly 100 teachers;
• Learning Management Systems (LMS): coordinated and supervised the IT and operations team in charge of the essential Learning Management Systems (LMS) such as Canvas, ZOOM and ClassIn;

Toronto, Canada Area

• Reformed the scheduling and human resource allocation of the School to improve its operations efficiency by around 30%, and personally took charge in English teaching and academic counseling:
• School Operations Reform: initiated several tactics such as rescheduling lesson times, organizing counselor teams and re-balancing the ratio of large-size classes to smaller classes; improved the student service.
• Textbook Development and Teaching: designed the teaching materials for English grammar and writing courses; developed a handbook for learning GMAT sentence correction and essay writing; coached students for.
• Academic Counseling: guided 40+ high school students in career planning, rebuilt several students’ confidence in themselves and the mutual trust between students and parents; led students through the undergraduate.
• School Activities: volunteered to organize the first and second “Best Business Ideas” Contests at the School to encourage students to conduct market research and write business proposals; attracted 30% of the students.

Kingston, Canada

Helped save one student from suicidal tendency with professional assistance from the university; responsible for assignments & tests grading and other regular academic tasks.

Beijing City, China

• Daily Economic Reports: tracked China’s economic and regulatory changes on a daily basis, and wrote economic news reports on key industries for global clients;
• Annual Provincial Profiles: updated annual provincial profiles and reports with data gathered from sources such as national and provincial Bureau of Statistics;
• International Communication: reported to IHS Boston Office while the immediate manager in Beijing is on a business trip and received very positive feedback from Boston on work efficiency, personal news judgment and.

Beijing City, China

Research Assistance: assisted constructive research on China’s shadow banking system, e.g. P2P loan, by gathering ongoing financial and regulatory development information, and participated in the formation of a new business proposal.

Beijing City, China

• Reported the speeches of Van Rompuy, first President of the European Council and Barroso, President of the European Commission at UIBE 2012; this report was used by Chinese leading internet media Ifeng.com;
• Interviewed international VIP guests of UIBE, e.g. Professor Willem Houwink, the first economist to bring modern economics to the People’s Republic of China.

Master Of Science (M.Sc.), Strategic Management, Full-Tuition Scholarship, Gpa3.96

Activities and Societies: QSBee Softball Team. A research-oriented pre-PhD program with a focus on contemporary and classical theories of.

Bachelor'S Degree, International Economics & Trade, First-Tier Entrance Scholarship

Activities and Societies: Journalist, Editor and Deputy Director of the Press Department of UIBE