Albert Conklin Email & Phone Number

Boise Metropolitan Area

As a Senior Client Services Manager, I worked with Fortune 500 companies, helping protect their brands on the internet.I assumed responsibility for the daily progress of the project management and delivery teams, continuously evaluated client needs, and managed expectations, as they relate to contracts, as well as determine the most effective resolutions.I served as the main point of contact for my clients, providing exceptional client satisfaction outcomes for online brand protection strategies and tactical solutions to solve today’s brand abuse and anticipate tomorrow’s trends. I was responsible for new client onboarding, aligning reporting with client priorities, and collaborating with supporting account analysts to streamline workflow appropriate to resources. In addition, I helped ensure that innovation occurring in the department is implemented as best practices in my accounts.I worked with teams from various departments, managing and supporting client engagements, driving client account growth both in terms of usage/adoption of products and in client satisfaction, working closely with Sales teams to expand MarkMonitor services within client organizations as well as maintaining renewals and upsells. I managed clients worldwide to protect their brands and online reputation by providing support and analysis across all brand protection modules MarkMonitor offers.I have been the recipient of two different Peer Recognition awards and have consistently received very positive feedback from supervisors and clients.