Proservartner is an advisory firm specialising in Shared Services and Outsourcing. We work with organisations offering a fresh approach to provide discovery, implementation support and independent high quality consulting and execution services. Our aim is to be the consultancy of choice for strategic advice, project implementation and provision of talented resource. Founded in 2008, our award-winning boutique firm prides itself on its people, a team of experienced practitioners with hands-on knowledge of implementation. We focus on Finance and HR Transformation, with our particular area of excellence being Captive Shared Services and Business Process Outsourcing. Proservartner was awarded European Advisory Company of the Year in 2012 and voted one of the six leaders in Shared Services and Outsourcing in 2013. My role includes:Business management consulting, finance transformation and outsourcing, project management, process improvement.

-Advising Hodaj & Partners law firm in areas such as Commercial & Corporate Law, Mergers & Acquisitions, Finance and Banking, Tax and Customs, Legal Due Diligence, Lobbying and Public Affairs, and Corporate Social Responsibility.-Managing of international clients

-Business development for AHT in South-East Europe-Preparation of technical and financial proposals and other documents-Undertake missions in areas comprising of, among others, capacity building / training, financial and commercial management, business planning, HROD, strategy in ongoing and upcoming AHT projects-Project management-HROD and strategy as well as resource-person for training courses and project workshops, AHT knowledge management and learning.-Support AHT internal quality management processes

Through provision of capacity building and technical assistance, Iron Consulting helps organisations in the private and public sectors to increase efficiency, effectiveness and to continually build capabilities.Key responsibilities:• Business Development• Drafting and submitting applications for projects• Leading and managing various projects from inception to delivery• Defining mid and long-term plans and strategy for Iron Consulting• Responsible for consulting in the areas of business planning, accounting, corporate finance, HR, strategy• Institutional Development Expert (Finance, HR, Commercial Procedures) for “Sewage Disposal in Southwest Kosovo, Phase III (GJAKOVA) and Phase IV (PEJA), Accompanying Measures” - projects funded by KfW and SECO• Responsible for lectures and presentations for members of German-Kosovar Chamber of Commerce on Supply Chain Management, Strategy, Marketing, Finance, Corporate Social ResponsibilityAchievements:• Drafted winning project proposals• Managed various projects from inception to delivery (private and public-sector clients, donor organisations)• Delivered winning business plans for IC clients• Designed organisational and marketing strategies for clients• Performed detailed financial analyses for clients• Advised Iron Consulting corporate clients on corporate finance matters• Extended the consulting services proposition of Iron Consulting• Drafted Human Resources Development Plans, designed Job Description templates, designed company salary scheme, performed finance planning and forecasting and provided management training for senior management of Regional Water Company Hidrodrini (Peja)• Reviewed Commercial Procedures, updated the Commercial Procedures Manual and Procedures, lead the recruitment of wastewater treatment plant at Regional Water Company Gjakova• Trained members of German-Kosovar Chamber of Commerce on Supply Chain Management, Strategy, Marketing, Finance, Corporate Social Responsibility

Key responsibilities:• Senior leadership role with an international remit fully managing Accounts Payable, Employee Expenses, Accounts Receivable and Payments functions for Virgin Atlantic Airways and Virgin Holidays• Member of Virgin Atlantic’s Senior Finance Leadership Team• 5 direct reports and 60 indirect reports• Ensure all suppliers are paid accurately and on time• Ensure all Employee Expenses are processed accurately and on time• Ensure all debt is invoiced accurately and collected promptly• Develop reporting to support management of KPIs• Investigate opportunities for automation• Ensure compliance with corporate policies in close cooperation with Internal Audit• Lead and manage the teams in order to enhance their performance, development, and engagement. Address performance issues, manage resources, motivate and reward people in accordance with company guidelinesAchievements:• Led the department during times of change and uncertainty and brought stability to the function• Completed the recruitment and set up stable, well-functioning and cohesive teams while demonstrating Virgin’s brand values• Improved the employee engagement score by over 30% within 6 months• Significantly improved the working capital cycle for customers and suppliers• Delivered process and control improvements across the function• Transitioned work from 6 overseas offices to Working Capital without disruption to service• Met the majority of the FY16 objectives 4 months before year end• Timely KPI reporting• Increased the levels of automation• Influenced peer functions and significantly improved the image of the Working Capital internally and externally• Achieved cost savings by reducing headcount by 10% and by increasing the outsourcing of processes

Key responsibilities:• To drive change management activities required by global finance initiatives• Ensure the right initiatives are undertaken and that the benefits are fully realised• To ensure the local business complies with all global business process requirements• To minimise the number of ‘local’ process exceptions• To ensure essential local requirements are included in the standard process• Contribute to the enhancement of the global business process• To ensure all change management activities are executed in the business delivering global business processes• To drive continuous improvement initiatives delivering future value• Lead process transformation ensuring business attains process excellence/ maturityAchievements:• Established internal customer relationships with Northern Europe and Central HQ entities• Supported successful restructuring of the Hull shared service centre and the move of RtR processes to third party service provider (Accenture)• Timely month end close reporting for NEU and CHQ• RtR: set up governance structures and regular operational reviews for NEU and CHQ• PtP: achieved process improvements for internal customers• Timely delivery to date of designated toll gates in the PtP retrofit project for UK Commercial entity

Key responsibilities:• Support commercial bidding teams with costing information• Acting as finance project manager for new contracts and acquisitions as well as for process improvements• Responsibility for the finance integration of new contracts and acquisitions• Post Go-Live Support to Business As Usual finance teams• Responsibility for Internal Audit / GFCM assurance reviews for all SGS contracts in UK and Europe• Divisional representative on the ERP/IT Change Request Review Board• Collaborative working with Serco’s internal service providersAchievements:• Successful finance integration and post go-live support for various new contracts• Full transitional Finance and Commercial Manager responsibility for a divested entity• Completed internal audit / GFCM assurance reviews for 5 contracts in Q4 FY2013 and 2 contracts in Q1 FY2014 identifying numerous Performance Improvement Opportunities that have immediately resulted in strengthening the finance controls and reducing financial, operational and reputational risk for Serco

Key responsibilities:• Support commercial bidding teams with costing information on F&A processes• Transitioning new contracts and acquisitions to the Shared Service Centre• Phasing out expiring contracts and divestments out of the SSC• Managing off-shore SSC resources• Managing of key SSC stakeholders• Collaborative working with Corporate Applications and Process Excellence• Providing F&A expertise to non SSC projects as required• Seamless running of SSC IT applications and processes• SSC F&A account manager for a strategic customerAchievements:• Transitioned 5 to 10 contracts a month to the SSC• Improved SSC procedures and raised the profile of the SSC within the Serco business• Key F&A project member in winning new contracts and strategic acquisitions• Key F&A project member in a strategic divestment• Successful SSC F&A account management for a strategic customer (with very positive feedback for 6 months running)

Key responsibilities:• Provide financial expertise, advice and organisational skills to implement Corporate Finance projects• Review key Corporate Finance and other Sony UK processes, recommend and implement more efficient procedures (automation and e-tisation)• Responsible for Sony UK division’s internal audit compliance for financial processes and controls• Manage multi-disciplinary teams of between 5 and 10 people per project.• Effect the training of all Sony Europe Ltd accounting staff based in the UK to comply with Corporate Accounting Policy (CAP) and Continuous Professional Development (CPD) requirements• Information Security Officer for the Sony Europe entities based in the UKAchievements:• Successfully led the transition of finance processes (R2R, O2C, P2P, Controlling) for Sony Europe’s two most complex entities to shared services and business process outsourcing saving over £70,000 in professional consulting fees• Managed a team of 24 people from different locations and multiple cultural backgrounds (UK, Ireland, Denmark, Belgium, Romania, India) during this finance transformation process• Project managed and rolled out the SAP Role Based Access (RBAC) for over 800 users within a demanding schedule, saving over £50,000 in professional consulting fees• Designed and developed the OCR/SAP workflow for accounts payable, improving the efficiency of the AP process considerably (saving over £50,000 in professional consulting fees)• Trained over 100 finance and accounting employees yearly in US GAAP and other topics that contributed to their Continuous Professional Development (CPD) achieving Corporate Accounting Policy compliance and CPD accreditation from all the major UK accounting bodies• Achieved internal audit compliance for financial processes and controls of Sony UK division for 3 years while in charge• Achieved corporate compliance on Global Information Security Policy for Sony Europe within the first year and under budget by £20,000

Key responsibilities:• Acting as European Process Owner, improve and harmonise processes for accounts payable and accounts receivable across Europe• Undertake European Governance activities. Prepare specific KPIs for monthly governance and efficiency reports and prepare and analyse benchmark KPIs• Review and analyse specific areas as accounting specialist of the P&L / BS• Maintain the AP workflow and Tables of Authority including the resolution of iDocs and workflow errors for all European entities• Undertake monthly Quality Assurance Testing (SAP FI Module)• Provide general support /advice to the European accounting community re AP, AR and Ariba (e-procurement) issuesAchievements:• Initiated and project managed the roll-out of harmonised accounting processes (AP and AR) across Europe significantly improving process efficiency and reporting accuracy• Contributed to pan European Governance activity: carried out monthly analytical reviews of financial disclosure information for Sony’s European entities; acted as “insider” / specialist for specific countries providing support and risk assessment• Organised and chaired finance and accounting governance meetings between Sony Europe’s senior management and local entity CFOs / accounting managers• Improved European P&L and BS reporting via the monthly analytical review, enabling senior management to make swift business decisions• Designed and developed specific KPIs for the monthly Governance and Efficiency Report submitted to senior Sony Europe management

Key responsibilities:• Manage various Pan-European accounting initiatives• Project manage, implement, monitor and administer the AP workflow for all EAS customers• Provide workflow training throughout Europe• Manage the AP team of Sony UK and Ireland, 5 associates• Check and authorise payments• Set up/change vendor details for Sony EuropeAchievements:• Contributed as a key project member in setting up Sony’s Amsterdam and Cologne shared service centres• Identified and lead various Pan-European initiatives• Successfully project managed and implemented the AP workflow for all EAS customers significantly improving the processing time and reducing cost• Managed the AP team of Sony UK and Ireland, 5 associates• Timely payment of over 42,000 invoices yearly / disbursements in excess of €300m

Key responsibility:• End-to-end responsibility for accounts payable at Sony SchweizAchievements:• Paid invoices in excess of CHF30m annually in a timely manner• Achieved specialist knowledge SAP AP module