• Perform account openings• Research and resolve issues and requests impacting associates by gathering additional information, setting goals and partnering with other support organizations• Perform account maintenance transactions and answer and resolve customer issues • Communicates clearly and effectively

• Identify and resolve register issues to increase • Accurately and consistently cash out register to ensure balance of receipts.• Act as subject matter expert to answer and resolve issues with returns, refunds and lottery issue • Reviewed daily reports and identified and implemented new processes which resulted in increased productivity.• Coached and mentored associates which resulted in gained efficiencies for register results and customer satisfaction• Managed team of six to track, monitor and order items to maintain stock in the store• Produced schedule for 50 employees which required forecasting store needs with associate needs to maintain a balance to ensure customer satisfaction