Albert Mackinnon Email & Phone Number

Hampstead, North Carolina, United States

United States

• Responsible for maintaining computer systems, pagers/ paging terminals, and radios in a business environment (Public Safety).• Repaired and inventoried all pagers, radios and computer equipment that needed to be restored.• Completed maintenance on tower sites that housed paging/ radio and cellular equipment for Duke energy and other clients.• Provided services through installing, configuring and support of new hardware and software• Assisted with network hardware, network service maintenance and configuration including applications, in line with customer needs.• Managed company website through Wordpress.• Analyzed incidents, problems and systems information to show trends and potential problem areas, so that actions can be taken to minimize the occurrence of incidents and to improve the process of problem reporting.• Utilized Windows Server and Active Directory to manage company end user accounts and information.• Implemented back-up solutions and disaster recovery planning.• Teach End Users how to use new and updated softwares and technology.• Maintain daily performance of office computer systems

La Plata, Maryland, United States

• Ensured that all computers and networks within the school system were supported to allow the execution of daily operational goals objectives• Tasked with collaborating with colleagues to determine the strengths and weaknesses of the existing systems and identifying areas for improvement. • Responsible for running system checks, analyzing computer data, liaising with vendors, preparing reports, troubleshooting software and hardware problems, and designing data models. • Advised schools on proper maintenance of computer equipment and networks • Assist Computer Analysts with helpdesk tickets and converted multiple schools from Windows XP to Windows 7.• Assisted with renewal and compliance of software agreements and licensing • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware