Albert Michael Email & Phone Number

Dubai, United Arab Emirates

Client-Centered Transactions: Expertly handle property arrangements from start to finish, ensuring the highest level of professionalism and attention to detail.Relationship Building: Develop and maintain strong connections with developers and property owners to continuously expand and refresh the company’s property database.Market Insights & Development.

Dubai

 Successfully established and launched a customer contact center from inception, overseeing all aspects of the process from selecting and implementing the optimal telephony system to recruiting, hiring,and training a high-performing team to commence operations. Establish Customer Contact Center high level of standards, practices, and security measures to.

United Arab Emirates

Dubai

 As a seasoned Reservations Manager, I lead a team of 5 Reservations Agents and 1 Supervisor  Setting up and implementing Standard Operating Procedures (SOPs) for the reservations office Managing and coordinating all group, corporate, Leisure and transient reservations Developing and mentoring the team through goal setting, coaching, training.

Ukraine

 Lead and manage the reservations team, implementing strategies to enhance customer satisfaction and drive revenue growth Develop and implement effective training programs for team members to ensure they are equipped with the necessary skills to excel in their roles Establish and maintain positive relationships with key stakeholders, including guests.

United Arab Emirates

 Responsible for leading a team of 20 Reservations Agents, 3 Groups Coordinators and 3 Supervisors Drives revenues and business metrics to achieve goals while managing the annual departmental budget Sets and maintains reservations center metrics such as conversion, talk time, average speed of answer and service level Ensures high level of service and.

Certified, Introduction To Hotel Revenue Management

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Certified, Forecasting And Availability Controls In Hotel Revenue Management

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Certified, Pricing Strategy And Distribution Channels In Hotel Revenue Management

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Certified, Overbooking Practices In Hotel Revenue Management

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Certified, Non-Traditional Applications Of Hotel Revenue Management

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Bachelor, Tourism And Hotels

Activities and Societies: Football, Ping pong, and other activities High School

Good, Tourism, Bachelor Degree In Tourism

Activities and Societies: Networking Bachelor Study

High School, Science

Activities and Societies: Networking High School