Albert Munoz Email & Phone Number

Burbank, CA, US

Pasadena, California, United States

• Recruited senior-level finance and accounting project professionals to work on engagements for high level clients. Conducted in-depth interviews to assess consultants’ skill sets and competencies. Collaborated with the.
• Identified consultants with the best mix of skills for each engagement ensuring the best match possible for each project.
• Interfaced with key stakeholders for QA and consultant feedback and appraisals.
• Executed consultant re-deployment and retention strategies.

Directly contribute to the development, release, implementation, testing and support of a user interface for a web based mortgage underwriting system and its secure data integration with other internal lead managing systems which are utilized by company and external users alike for the origination of new mortgage products as well as the management of.

• Oversaw audit underwriting operations and loan files for quality assurance and accuracy across a department of 10 personnel with nearly $1.2B in sensitive loan account information. Reviewed, evaluated, and synthesized.
• Recommend enhancements to training curriculum based on audit results and identified deficiencies as a direct result of data acquired through monitoring the quality of inbound and/or outbound telephone calls and/or case.
• Review casework and determine if actions and decisions are in accordance with regulatory requirements; documented quality issues and performance measures for management review

• Created reports daily providing statistical and tubular data to cross – functional management and line of business partners about individual associates’ performance, and quality of work.
• Audited complaints and took immediate action with cases to ensure all rules and regulations were honored, which mitigated risk to the company
• Administered, sustained, and archive information housed on a SharePoint site which was utilized by multiple teams to collect and distribute statistics on individual contributor performance and quality of reviews to.

• Developed and implemented reporting tools which provided precise statistics and movement of current and aged inventory presented weekly to upper management; facilitated the determination of patterns and future trends.
• Established teams’ direction and responsibilities based on management set production goals and priorities in order to allocate the appropriate amount of time and resources to each project on a daily basis
• Analyzed associate performance by keeping accurate production reports and auditing quality of work completed in order to ensure accuracy and guarantee all set rules and regulations are honored

• Supported a portfolio of loans in default or imminent default with a focus on loan modifications, document validation, Net Present Value model running, completing second mortgage modifications, executing short sale/.
• Received extensive training on the fundamentals and application options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure
• Processed routine transactions, documented loan history, responded to customer or other 3rd party inquiries, researched and/or prepared documentation, and analyzed requests in accordance all within established.

• Served as a Subject Matter Expert for all pricing related procedures on the Bank of America Correspondent Lending Website; attend meetings with executives to discuss concerns with the site such as glitches in function.
• Provided remote support for technical and procedural issues and inquiries related to loan document image file deliveries through the Correspondent Lending (CL) Image File Transfer Utility or through various CL Site tools
• Assured quality by testing various online systems, tools, and internal programs immediately after scheduled or critical updates were completed to improve function or remedy known issues and system errors before.
• Disseminated a detailed report of all applicable findings to senior project managers for executive review; determined recommended updates and budgetary allocation to fit each remedy into that quarters allotted budget.

• Responded to and addressed inquiries received via various forms of communication to include phone calls, faxes and emails with reference to loan products and services available to customers that required extensive.
• Created and managed various data bases in Microsoft Access and Microsoft Excel which were utilized to track and analyze client information and system issue trends
• Escalated and reported critical events which may have directly affected the level of customer service and satisfaction provided to customers ensuring the issues were resolved in a timely manner

• Managed a team of 15-25 associates which were responsible for taking various forms of commitments and addressed pricing related customer inquiries via telephone, email, chat, or fax.
• Ensured team was staffed appropriately to meet business demand, which included conducting interviews, coordinating with recruiters to obtain temporary staff members and making hiring decisions
• Analyzed and approved pricing concessions granted in special cases which required pricing adjustments based on knowledge of secondary market protocol and practices
• Monitored calls to ensure quality of customer service was exceptional and information provided was top – rated

Master Of Public Health - Mph, Infection Control

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General