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Albert Ng Email & Phone Number
Onboarding and Quality Assurance Team Manager
at
TD Merchant Services
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Onboarding and Quality Assurance Team Manager
Location
Toronto, Ontario, Canada
Company size
Who is Albert Ng? Overview
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Quick answer
Albert Ng is listed as Onboarding and Quality Assurance Team Manager at TD Merchant Services, a with 21 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Albert Ng.
Albert Ng previously worked as Onboarding & Quality Assurance Team Manager at Td Merchant Services and Sales & Service Retention Officer at Td Merchant Services. Albert Ng holds Bachelor'S Degree, Economics, Gpa 7.45 / 9.00 from York University.
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TD Merchant Services
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Profile bio
About Albert Ng
An award winning Private Wealth Specialist with over 7 years of demonstrated success in Financial and Business development both in banking and business development sectors. A natural negotiator who enjoys collaborating with businesses to deliver effective strategies for growth with an ability to manage multiple projects simultaneously. Exceptional relationship building, communication and presentation skills at the C-level.Known as the "go to" for developing win-win situations for internal and external clients. Co-operative, dynamic and productive with a strong ability to encourage and motivate action in others with inspiring communication skills. Accomplishments:Lead on the below projects directing cross-functional teams including reviewing standard operating procedures, organizational analysis, mitigation of risks to establish efficient methods and projects to deliver results.- Owned/Operated a start-up business generating over $100,000 in revenue for the last 5 years.- Received Quarterly Recognition Award for reaching 100% of all sales targets - Reviewing and implementing businesses’ daily activities to enhance the service and quality of customer’s experience- Awarded 5th in Ontario College Marketing Competition Education/Skills:Diploma in Business Administration - Marketing - Centennial College 2001 - 2004 Bachelor of Arts - Business Economics Degree – York University Dean's Honor Roll 2005 -2007Computer skills:Fully proficient in Microsoft Office Suite of products: PowerPoint, Advanced Excel, Front Page and OutlookLanguage skills:Fluent in Cantonese (verbal) and English (verbal and written)
Listed skills include Banking, Management, Sales, Credit, and 5 others.
Current workplace
Albert Ng's current company
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9 roles
Albert Ng work experience
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Onboarding & Quality Assurance Team Manager
Proactively share knowledge and tips to support 30 plus employees about TDMS product knowledge and procedures.Contributed to the achievement of team and business unit results by taking ownership of escalated issues and following through to resolution Supported Managers in Merchant Services strategy coaching, and teamwork.Provided superior services exceeding expectations on every contact and offer solutions on payments acceptance within the Code of Conduct compliance.Possess strong financial acumen and have the ability to quickly analyze the customer’s existing MS metrics and competitive offerings while not significantly compromising the margins of the account.Responsible for maintaining and on-going improvement of Call Quality Databases. Conduct trend analysis with recommendations on plans to address areas of opportunities.
Sales & Service Retention Officer
Aug 2016 - Aug 2018
Business Owner
Average Joe'S Cafe
https://www.facebook.com/pages/Average-Joes-Cafe/257669394374385Small business development, from launched and operated a start up
May 2009 - Mar 2018
Merchant Services Specialist
Cross sell and value by referring TDCT products and services for merchants such as gift cards, online business ecommerce solutionSales execution of the Merchant Services strategy coaching, and teamwork Merchant Services by following-up on leads to generate sales national wideProvide superior service exceeding expectations on every contact and offer solutions on payments acceptance
Oct 2012 - Jun 2016
Private Banking Client Associate
Td Wealth Management
Provided assistance to the Private Bankers on issuing of credit application, following-up with clients on day to day banking needs. Handled customer’s banking issues and miscellaneous claims related to banking. Provided support to the Private Bankers regarding price quotes, bid mark ups, product knowledge, promotion pricing setup, product delivery date, etc Coordinated with other departments in respect to Investments, Commercial Banking, customers' concerns, and cross selling.
Feb 2012 - Oct 2012
Td Financial Service Representative
Cross selling products and services depending on the client’s portfolios with quarterly sale pacing above 100%.Maintaining a high quality customer’s service experience for clients that require my expertise, such as translating for Chinese clients.Responsible for handling cash and opening new customer memberships, and franchised them to other wealth partners.Fully license to sell Mutual Fund in Ontario, completed the Canadian Security Course.Ranked 4th in Wealth top performer across all of Canada
May 2010 - Feb 2012
Customer Relations Coordinator
Demonstrated superior customer service by assisting customers, offering promotions and recommending solutions on day to day needs.Responsible for handling cash and opening new customer memberships.Organized merchandise and helped customers with special orders.
Oct 2009 - May 2010
Customer Service Representative
Performing daily transactions such as deposits, withdrawals, foreign exchange and many other transactions within the bank’s compliance.Responsible for opening/closing the branch, and holding security passwords for necessary operations. Successfully completed the SWOT and pre-audit questionnaires as a Customer Services Representative in November 2008.
Dec 2007 - Oct 2009
2 education records
Albert Ng education
Bachelor'S Degree, Economics, Gpa 7.45 / 9.00
Marketing
FAQ
Frequently asked questions about Albert Ng
Quick answers generated from the profile data available on this page.
What company does Albert Ng work for?
Albert Ng works for TD Merchant Services.
What is Albert Ng's role at TD Merchant Services?
Albert Ng is listed as Onboarding and Quality Assurance Team Manager at TD Merchant Services.
Where is Albert Ng based?
Albert Ng is based in Toronto, Ontario, Canada while working with TD Merchant Services.
What companies has Albert Ng worked for?
Albert Ng has worked for Td Merchant Services, Average Joe'S Cafe, Td Wealth Management, and Td.
How can I contact Albert Ng?
You can use AeroLeads to view verified contact signals for Albert Ng at TD Merchant Services, including work email, phone, and LinkedIn data when available.
What schools did Albert Ng attend?
Albert Ng holds Bachelor'S Degree, Economics, Gpa 7.45 / 9.00 from York University.
What skills is Albert Ng known for?
Albert Ng is listed with skills including Banking, Management, Sales, Credit, Leadership, Financial Analysis, Microsoft Office, and Business Analysis.
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