Albert Ng

Albert Ng Email and Phone Number

Onboarding and Quality Assurance Team Manager @ TD Merchant Services
Toronto, ON, CA
Albert Ng's Location
Toronto, Ontario, Canada, Canada
About Albert Ng

An award winning Private Wealth Specialist with over 7 years of demonstrated success in Financial and Business development both in banking and business development sectors. A natural negotiator who enjoys collaborating with businesses to deliver effective strategies for growth with an ability to manage multiple projects simultaneously. Exceptional relationship building, communication and presentation skills at the C-level.Known as the "go to" for developing win-win situations for internal and external clients. Co-operative, dynamic and productive with a strong ability to encourage and motivate action in others with inspiring communication skills. Accomplishments:Lead on the below projects directing cross-functional teams including reviewing standard operating procedures, organizational analysis, mitigation of risks to establish efficient methods and projects to deliver results.- Owned/Operated a start-up business generating over $100,000 in revenue for the last 5 years.- Received Quarterly Recognition Award for reaching 100% of all sales targets - Reviewing and implementing businesses’ daily activities to enhance the service and quality of customer’s experience- Awarded 5th in Ontario College Marketing Competition Education/Skills:Diploma in Business Administration - Marketing - Centennial College 2001 - 2004 Bachelor of Arts - Business Economics Degree – York University Dean's Honor Roll 2005 -2007Computer skills:Fully proficient in Microsoft Office Suite of products: PowerPoint, Advanced Excel, Front Page and OutlookLanguage skills:Fluent in Cantonese (verbal) and English (verbal and written)

Albert Ng's Current Company Details
TD Merchant Services

Td Merchant Services

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Onboarding and Quality Assurance Team Manager
Toronto, ON, CA
Employees:
21
Albert Ng Work Experience Details
  • Td Merchant Services
    Onboarding And Quality Assurance Team Manager
    Td Merchant Services
    Toronto, On, Ca
  • Td Merchant Services
    Onboarding & Quality Assurance Team Manager
    Td Merchant Services Aug 2018 - Present
    Toronto, Canada Area
    Proactively share knowledge and tips to support 30 plus employees about TDMS product knowledge and procedures.Contributed to the achievement of team and business unit results by taking ownership of escalated issues and following through to resolution Supported Managers in Merchant Services strategy coaching, and teamwork.Provided superior services exceeding expectations on every contact and offer solutions on payments acceptance within the Code of Conduct compliance.Possess strong financial acumen and have the ability to quickly analyze the customer’s existing MS metrics and competitive offerings while not significantly compromising the margins of the account.Responsible for maintaining and on-going improvement of Call Quality Databases. Conduct trend analysis with recommendations on plans to address areas of opportunities.
  • Td Merchant Services
    Sales & Service Retention Officer
    Td Merchant Services Aug 2016 - Aug 2018
    Toronto, Canada Area
  • Average Joe'S Cafe
    Business Owner
    Average Joe'S Cafe May 2009 - Mar 2018
    161 Baldwin St
    https://www.facebook.com/pages/Average-Joes-Cafe/257669394374385Small business development, from launched and operated a start up
  • Td Merchant Services
    Merchant Services Specialist
    Td Merchant Services Oct 2012 - Jun 2016
    Toronto, Canada Area
    Cross sell and value by referring TDCT products and services for merchants such as gift cards, online business ecommerce solutionSales execution of the Merchant Services strategy coaching, and teamwork Merchant Services by following-up on leads to generate sales national wideProvide superior service exceeding expectations on every contact and offer solutions on payments acceptance
  • Td Wealth Management
    Private Banking Client Associate
    Td Wealth Management Feb 2012 - Oct 2012
    Toronto, Canada Area
    Provided assistance to the Private Bankers on issuing of credit application, following-up with clients on day to day banking needs. Handled customer’s banking issues and miscellaneous claims related to banking. Provided support to the Private Bankers regarding price quotes, bid mark ups, product knowledge, promotion pricing setup, product delivery date, etc Coordinated with other departments in respect to Investments, Commercial Banking, customers' concerns, and cross selling.
  • Td
    Td Financial Service Representative
    Td May 2010 - Feb 2012
    Cross selling products and services depending on the client’s portfolios with quarterly sale pacing above 100%.Maintaining a high quality customer’s service experience for clients that require my expertise, such as translating for Chinese clients.Responsible for handling cash and opening new customer memberships, and franchised them to other wealth partners.Fully license to sell Mutual Fund in Ontario, completed the Canadian Security Course.Ranked 4th in Wealth top performer across all of Canada
  • Td
    Customer Relations Coordinator
    Td Oct 2009 - May 2010
    Toronto, Canada Area
    Demonstrated superior customer service by assisting customers, offering promotions and recommending solutions on day to day needs.Responsible for handling cash and opening new customer memberships.Organized merchandise and helped customers with special orders.
  • Td
    Customer Service Representative
    Td Dec 2007 - Oct 2009
    Toronto, Canada Area
    Performing daily transactions such as deposits, withdrawals, foreign exchange and many other transactions within the bank’s compliance.Responsible for opening/closing the branch, and holding security passwords for necessary operations. Successfully completed the SWOT and pre-audit questionnaires as a Customer Services Representative in November 2008.

Albert Ng Skills

Banking Management Sales Credit Leadership Financial Analysis Microsoft Office Business Analysis Budgeting

Albert Ng Education Details

Frequently Asked Questions about Albert Ng

What company does Albert Ng work for?

Albert Ng works for Td Merchant Services

What is Albert Ng's role at the current company?

Albert Ng's current role is Onboarding and Quality Assurance Team Manager.

What schools did Albert Ng attend?

Albert Ng attended York University, Centennial College.

What are some of Albert Ng's interests?

Albert Ng has interest in Environment, Education, Children, Economic Empowerment.

What skills is Albert Ng known for?

Albert Ng has skills like Banking, Management, Sales, Credit, Leadership, Financial Analysis, Microsoft Office, Business Analysis, Budgeting.

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