In this role, I provide leadership and support to business partners through requirements gathering, process development, training, and mentoring programs. Responsibilities ● Manage a large program portfolio● Provide technical oversight to ensure business requirements are satisfied● Monitor project plans, budgets, resources ● Directly manage a team of Project Managers Accomplishments● An integral part of the leadership team that incorporated Agile project management techniques into the existing NIC business procedures, to better develop and deploy large and complex projects and programs.● Directed the PMO for Maryland Interactive● Incorporated Atlassian Software, a collaboration and development tool, streamlining the development and deployment process.

Director of eGovernment Services NICUSA, Pennsylvania Interactive Harrisburg, PA 2014 to 2015Description: In this role, I served as the business process leader for the overall team with a focus on new services, process improvement, and portfolio management.Responsibilities ● Built and effectively lead a team through hiring, training, development, and goal setting● Established and provided oversight for program/project management processes ● Established and provided oversight for marketing campaigns● Provided oversight and leadership of the team ● Conducted financial feasibility analysis of potential opportunities● Identified process improvement opportunities that reduce risk, improve analysis, and reduce overall time to market● Provided direct oversight for the customer service team, user interface team, and Project Management Office (PMO)Accomplishments ● Launched over 12 applications and services for the Commonwealth of Pennsylvania ● Provided effective IT strategies and support to Chief IT Executives for the Commonwealth of Pennsylvania● Served in high-profile role, fully responsible for developing and implementing a company communications strategy

In this role, I served as the operational leader for the overall team with a focus on product delivery, customer satisfaction, and contract compliance.Responsibilities● Achieved targets for products, solutions, and initiatives within specific timeframes● Provided oversight and leadership for the team● Conducting financial feasibility analysis of potential opportunities● Developed, executed, and tracked the strategic marketing plan and company business plan● Established project management processes for the portal including creating the Software Development Life Cycle (SDLC) process and methodologyAccomplishments ● Directed the team that launched the official website for the Commonwealth of Pennsylvania● Provided oversight in the migration of over 40 state websites to a new platform ● Managed a portal start-up and directly managed 30 team members● Communicated operational updates to Chief Executives for the Commonwealth of Pennsylvania

In this role, I provided leadership and support to business and system partners through requirements gathering, process development, training, and mentoring programs. Responsibilities ● Monitored project plans, budgets, resources ● Managed the program portfolio ● Risk managementAccomplishments ● Managed a portfolio of 25-30 active projects● Directed the Project Management Office for Tennessee.gov - Ranked as the best state website in the country in 2013● Mentored and led a diverse team of business analysts and project managers● Led the portal’s transformation from Waterfall to Agile project management, which became the model for the company.● Incorporated Atlassian Software, a collaboration and development tool, streamlining the development and deployment process.

In this role, I provided leadership and support to business and system partners through requirements gathering, process development, training, and mentoring programs. Responsibilities ● Monitored project plans, budgets, resources ● Managed the program portfolio ● Risk managementAccomplishments ● Managed a portfolio of 25-30 active projects● Directed the Project Management Office for Tennessee.gov - Ranked as the best state website in the country in 2013● Mentored and led a diverse team of business analysts and project managers● Led the portal’s transformation from Waterfall to Agile project management, which became the model for the company.● Incorporated Atlassian Software, a collaboration and development tool, streamlining the development and deployment process.

In this role, I acted as a consultant and liaison for faculty in the development and use of technology-based instructional tools. Resolved problems and revised existing university systems. Assisted subordinates and supervisors in identifying and resolving problems. Designed Web sites utilizing numerous programming languages, graphics programs, and applications. Managed a campus wide migration of agency websites.