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• Recruit, select, train, assign, schedule, coach, counsel and discipline employees• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions• Contribute operations information and recommendations to strategic plans and reviews; prepare andcomplete action plans; implement production, productivity, quality and customer-service standards;resolve problems; complete audits; identify trends• Develop operations systems by determining product handling and storage requirements; develop,implement, enforce and evaluate policies and procedures; develop processes for receiving product,equipment utilization, inventory management and shippingAnalyze process workflow, employee and space requirements and equipment layout; implement changes• Maintain safe and healthy work environment by establishing, following and enforcing standards andprocedures; complying with legal regulations• Accomplish operations and organization mission by completing related results as needed• Meet or exceed operations labor budget expectations• Manage staff levels, wages, hours, contract labor to revenues• Responsible for all department managers and supervisors, with review/approval responsibility for alloperations employees• Manage relationships with key operations vendors• Track vendor pricing, rebates and service levels• Review and approve all operational invoices and ensure they are submitted for payment• Work closely with GM and management team to set and/or implement policies, procedures and systemsand to follow through with implementation.• Communicate all operating policies and/or issues at department meetingswe are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventorydata and reduce sub-rental expenses• Communicate with legal counsel and safety department to ensure all processes remain compliant withOSHA and other governmental regulation

Office Retail

• Support quality management systems operation within organization.• Help department to coordinate training to operating procedure changes or new system implementation.• Ensure operating procedures are of use to end users.• Direct writing and review operating procedures (OP’s) to ensure compliance, efficiency and clarity.• Participate in enterprise corrective action discussions as necessary.• Revise department complaints and implement corrective actions for clarity and fullness in investigations.• Comply all activities with corporate policies as well as departmental procedures to reduce risk and losses.• Express and explain safety value at all job functions.• Ensure program activities are in compliance with applicable government regulations and company quality assurance standards.• Recommend, implement and direct others to modify operational methods and practices along with overall strategy to enhance department effectiveness.• Interact with superiors, team members and related people.• Establish and manage professional customer rapport to drive solutions to attain business needs

Maintain a computerized inventory system to determine purchase requirements, including coordinating bin specifications.• Resolve customer complaints regarding sales and service.• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.• Review operational records and reports to project sales and determine profitability.• Maintain computer records of inventory.• Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, and developing direct reports.• Distribute production schedules or work orders to departments.• Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.• Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.• Confer with department supervisors or other personnel to assess progress and discuss needed changes.• Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.• Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.• Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.• Record production data, including volume produced consumption of raw materials, or quality control measures. Negotiable

SW Area Cultural Ambassador; My responsibilities consist of Accounts Payables, Daily Business Reports, answering all incoming calls, responding to all emails and maintaining an open and stable communication with all vendors and customers. Shuttle vehicles, assisting rentals, ordering supplies for office and vehicles, conducting meetings and constructing projects, filing, faxing, cleaning office, imputing documents for accident/incident reports. My job as the Southwest Area Cultural Ambassador consist of maintaining the Moral in the work place, conducting company functions and events as well as playing a main role in the new hire process. I assist in many management job duties such as the car count, daily game plan, and morning and afternoon meetings.

Human Resources, Rental Sales Agent andSW Area Cultural Ambassador; My responsibilities consist of Accounts Payables, Daily Business Reports, answering all incoming calls, responding to all emails and maintaining an open and stable communication with all vendors and customers. I also shuttled vehicles, assisting rentals, ordering supplies for office and vehicles, conducting meetings and constructing projects, filing, faxing, cleaning office, imputing documents for accident/incident reports. My job as the Southwest Area Cultural Ambassador consist of maintaining the Moral in the work place and working as a strategic partner with various departments and operations to engage, team building and recognizing the employees that work for Dollar Thrifty Automotive Group. Together, we can work to provide VALUE EVERY TIME to both internal and external customers. I also conduct all company functions and events as well as playing a main role in the new hire process. I assisted in many management job duties such as acting manager and morning and afternoon meetings.

Supervised all cashiers, greeters, and cart pushers, employee schedules, assisted customers, taking care of customer complaints and issues, coaching for improvement, running the register, dealing with large amounts of money, making sure all returned merchandise gets to the proper departments, coordinating meetings and company functions, answering phones and making sure all shifts run smoothly.