Albert Thomas Email & Phone Number

Crawley, GB

Leading Virgin Atlantic’s talented people oriented teams to deliver incredible internal service- HR shared services, Onboarding, Employee Relations, International People Operations, Performance Management, Payroll, People Systems, Staff Travel, Business Travel, People Projects & Transformation, ID facilitation and our award winning Recruitment.

Crawley, GB

Crawley, GB

A strategic People Leadership role that was critical part of the Cabin Leadership Team, with a team of Crew Performance Managers as direct reports. Ultimately, this role had accountability to ensure that the Plan on a Page and associated projects for the Productivity, Engagement and Performance elements of our Cabin team, are clear, add value to the wider.

Crawley, GB

Responsible for managing the team of Managers - Performance and Development that oversee our Cabin Crew. This role was renamed in 2020 to Manager - Productivity and Performance.

Crawley, GB

Responsible for global on-board service standards, evolving the customer proposition to drive NPS and support the Customer Experience Strategy ensuring the that our crew and onboard managers deliver consistently incredible experiences to our customers.

Crawley, GB

- Responsible for the comprehensive performance management and leadership of circa 60 Flight Service Managers whom each manage a team of up to 14 Cabin Crew.- Implementing, steering and executing divisional strategy to ensure accomplishment of business objectives whilst embedding Customer Strategy and Vision, Service Principles and our Brand Values.

Crawley, GB

- Responsible for leading a team of up to 250 direct report Cabin Crew; including Flight Service Managers, Cabin Service Supervisors, Senior Cabin Crew, Cabin Crew and New hire/Ab-Initio.-I provided operational support at both London Heathrow and Gatwick airport and was responsible for the in the moment management of over 4,000 cabin crew of all ranks when.

Crawley, GB

• Operating as an On-board Manager, providing management, direction and motivation to the crew whilst being responsible for the safety and comfort of customers and crew in my cabin on board the Boeing 747-400 and Airbus.
• Ensuring the delivery of inspirational pre-flight briefings, I was entrusted to ensure impeccable standards of service are delivered to both the internal and external customer, by the cabin crew, through coaching.
• Responsibility for identifying high achievers to aid the selection process in addition to managing poor performance appropriately. The role also requires feedback to be given to relevant departments, as well as.
• As well as on-board duties the role requires the person to be a role model that can provide support, advice and guidance down-route and proactively promote the brand and its image. There is a necessity to provide.

GB

• Responsible for the safety and comfort of customers on board the Boeing 737-800 and Boeing 767-200/300 on both long and short haul routes.
• An extremely customer focused, dedicated role that included working within a remote workforce.
• Key attributes were to be friendly, professional, approachable and accommodating. Working as part of the team, within a multi-cultural environment, it was essential to anticipate the customers’ needs and exploit.
• Imperative to be immaculately groomed at all times.
• The role involved a huge amount of trouble shooting, clear and confident communication whilst demonstrating an unrelenting enthusiasm.

London, England, GB

• Responsible for the comprehensive performance management of a large team of part-time and remote sales advisors within a Contact Centre.
• Duties included setting relevant targets and ensuring that they were met through the use of Key Performance Indicators, managing for poor and exceptional performance, identifying behaviours, as well as attending and.
• The role also entailed a large proportion of complaint handling and managing from the front line in a customer focused environment, whilst reporting back to relevant departments on improving existing standards and.

Bachelor Of Arts (Ba), Hons, Social Policy

3 A-Levels, 2 A/S Levels, French, English, Citizenship, Business And Economics

10 Gcses

Education record