-Provide technical support for video streaming equipment, data, optical, and network communication systems in accordance with the specified procedures.-Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment's in accordance with the specified procedures.-Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.-Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times. -Respond to user calls and troubleshoot to diagnose and resolve software problems. -Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems. -Provide day-to-day technical support such as consultations and provision as needed.

Provide technical support to customers via Email and Live Chats. Solve issues with systems and sites that customers find. Provide Feedback on processes and overall efficiency in serving the customer.

Took care of monetary transactions and ensured customers had a pleasant experience in the store and during checkout.