- Spearheaded the development of a critical feature on the Amazon Connect website, enabling call center schedulers andsupervisors to effectively manage agents across different time zones.- Conducted extensive investigation on the implications of incorporating time zones in an API design document.- Directed cross-team discussions with senior engineers, product managers, and UX designers for iterative feedback.- Developed and deployed the time zone feature to production using Java, React, GraphQL, and AWS CDK infrastructure.- Time zone feature is actively used by over 100,000 Amazon Connect customers

- Developed a service to mirror chime and siren audio events from third party devices onto Amazon Echo devices.- Built infrastructure using Native AWS Lambda to handle over 130 messages per second.- Service can be used by over 100 million Alexa enabled devices.- Participated and led in daily standup meetings, organized JIRA sprints and reviews, and communicated with the Smarthome Speechlet team to set and achieve goals.

- Co-author a chapter for the AI and the Law Handbook of the Cambridge University Press.- Synthesize the literature in computer science, economics, information systems, and operations to better understand how and when there should be regulatory interventions to facilitate trust.

- Developed an application to screen and manage mobile call and text inflow using a Virtual Assistant.- Built and deployed a custom model that uses Few-Shot Keyword Spotting to recognize key words from a voice input.- Connected the back-end with the Twilio API in Python Django to gather user call information.- Participated and led in daily standup meetings, organized JIRA sprints and reviews, and communicated with the Shokwna team to set and achieve goals.