Software Engineer Intern
- Spearheaded the development of a critical feature on the Amazon Connect website, enabling call center schedulers andsupervisors to effectively manage agents across different time zones.- Conducted extensive investigation on the implications of incorporating time zones in an API design document.- Directed cross-team discussions with senior engineers, product managers, and UX designers for iterative feedback.- Developed and deployed the time zone feature to production using Java, React, GraphQL, and AWS CDK infrastructure.- Time zone feature is actively used by over 100,000 Amazon Connect customers