6+ years of progressive experience in the Property and Casualty Insurance industry, currently serving as a Unit Manager at Hanover Insurance and a member of its Inside Property Claims Leadership Team. Earned an Associate in Claims Management (AIC-M) designation and Water Damage Restoration Technician (WRT) certification.Lead and mentor Early in Career adjusters specializing in theft and mysterious property perils, driving a customer-focused approach, efficiency and professional development within the team. Launch new initiatives within the Property Claims department including managing a direct service team handling claims involving high-value insureds and utilizing outsize vendor for emergency mitigation invoice review. Serve as a main point of contact and manage Hanover's relationships with preferred national water mitigation vendors
Listed skills include Team Building, Customer Education, International Business, Phone Skills, and 97 others.