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With 12+ years of leadership experience in cybersecurity, cloud, and network technologies, I build, manage and coach solution engineering teams to help increase sales and improve customer success.My mission is to build bridges between customers, solutions, and your field organizations to deliver the best experience possible resulting in more sales and less churn. I lead and coach global technical teams, align business goals and strategies, and speak and teach on cybersecurity and cloud topics. I am a motivator and problem-solver who thrives on challenges and innovation.
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Manager Solutions ConsultingZscalerAmsterdam, Nh, Nl
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Manager Solution EngineeringZscaler Nov 2024 - PresentSan Jose, California, Us
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Advisory Board Rabobank - Het Nieuwe LandLedenraad Rabobank Utrecht E.O. Aug 2023 - PresentUtrecht, Nl -
Career TransitionCareer Break May 2024 - Oct 2024
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Director Of Customer Success Cloud And Solution Engineering - GlobalTrend Micro Aug 2020 - May 2024Tokyo, Japan, JpLeading our global customer success and solution/sales engineering impacting overall revenue with improving onboarding and reducing churn. Directing multi disciplinary teams including customer success managers, solution engineers and product management around the globe aligning them to both the goals of Trend Micro and customers.In my role as director of customer success and solution engineering I build bridges between Trend Micro customers, solutions and our different field and product organizations to bring forward the best customer experience possible. Building and coaching teams, setting goals, creating tools, defining process and measuring outcomes around the world.As part of both the customer succes organization and global sales engineer council I implemented tooling, process and training that impacted overall revenue growth and reduced churn specifically for our cloud solutions. I coached and directed global teams in adopting customer success as part of their sales strategy to drive higher success rates.Keywords: Coaching, Leadership, Pre-sales, Solution Selling, Customer Success, Global Teams, International collaboration, onboarding, Cloud, SAAS, Cyber Security, XDR/EDR, AWS, Azure, GCP, CSPM, SASE, Zero Trust, DevOps, CI/CD. -
Director Of Solution Engineering And Customer Success - CanadaTrend Micro Sep 2017 - Aug 2020Tokyo, Japan, JpResponsible for managing the Solution Engineers (SE) and Customer Success teams in Canada managing and supporting a strong team of highly skilled professionals located in different locations. I was making sure our sales goals and customer satisfaction objectives were met and over-achieved! I Develop and executed strategic business plans that aligned to the commercial strategy and objecives of the region.Leading member of Trend Micro councils for both North America and Global level to grow and support our larger technical workforce in al their activities to align with the business needs like services, training, events and sales optimization. Successfully build teams and implemented proces and tooling to optimize efficiency of these teams.
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Director Of Solution Engineering And Customer Success - Continental EuropeTrend Micro Oct 2015 - Sep 2017Tokyo, Japan, JpResponsible for managing all technical Solution Engineering, Pre-sales- and Post-sales support teams for the Netherlands, BeLux, Switzerland, Austria Poland, and Eastern Europe Regions representing in total over 18 countries. I managed multiple teams of highly skilled professionals located in different geographical locations. Furthermore I helped Trend Micro on Europe- and Global level to grow and support our technical workforce in al their activities to align with the business needs like services, training, events and sales optimization. I am responsible for developing and executing a strategic business plan that is aligned to the commercial strategy of the region. We (over)achieved our targets many times resulting in multiple times President Club Award.I received MVP nominination for Collaboration.
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Technical Manager Continental EuropeTrend Micro Jun 2012 - Sep 2015Tokyo, Japan, JpResponsible for managing all technical Pre-sales- and Post-sales support teams for the Netherlands, BeLux, Poland, and Eastern Europe Regions including Russia. I manage a team of highly skilled professionals located in multiple locations. Furthermore I help Trend Micro out on Europe- and Global level to grow and support our technical workforce in al their activities to align with the business needs like services, training, events and sales optimization, I am responsible for developing and executing a strategic business plan that is aligned to the commercial strategy of the region.We (over)achieved our targets many times resulting in multiple times President Club Award.
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Manager Sales Engineering BeneluxTrend Micro Jan 2012 - Jun 2012Tokyo, Japan, JpAs a global leader in cloud security, Trend Micro develops Internet content security and threat management solutions that make the world safe for businesses and consumers to exchange digital information. With over 20 years of experience, we’re recognized as the market leader in server security for delivering top-ranked client, server, and cloud-based data protection solutions that stop threats faster and protect data in physical, virtualized, and cloud environments.
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Senior Pre-Sales EngineerTrend Micro Mar 2011 - Jan 2012Tokyo, Japan, JpTechnical Pre-Sales consultancy activities at both Enterprise and Partners. Activities like: running Proof of Concepts, presenting on events, building and presenting all of the Trend Micro solutions. Security and virtualization specialist.
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Solution Engineer BeneluxCitrix Systems Dec 2008 - Mar 2011Fort Lauderdale, Fl, UsCitrix is the global leader in the application delivery infrastructure market and, since 1989, organizations have been using Citrix solutions to address their application delivery challenges. My focus was on the Application Networking group and cloud solutions.The Application Networking Group within Citrix is the networking department, specialised in solutions for optimal Web Application Delivery (NetScaler), Web Application Security (Application Firewall) Remote Access (Access Gateway) and WAN optimisation (Citrix Repeater).- NetScaler- Branchrepeater- Application Firewall- Access Gateway (SSL/IPSEC)- Citrix XenApp- Citrix XenDesktop- Citrix XenServer- Citrix XenClient -
Technical ConsultantSceptr Aug 2005 - Nov 2008Utrecht, NlFirst employee in a startup company building and growing product, customers and organization. Basically anything that needed to be done to be successful I worked on. Pre-sales, implementation, post-sales, marketing, product development, troubleshooting. Very exciting to be part of a startup environment and it created a lot of learnings. NetDialog (now Sceptr) is a pioneer in the market for service level control and virtualization technologies. Our flagship product NetX is used by businesses to virtualize and simplify the delivery of traffic management technologies in line with business objectives.Our customers include major international as well as national businesses serving the semiconductor, automotive, food, coal & fuel transportation, health services and financial industries. NetDialog is a privately held company based in the Netherlands. In the spirit of 'virtualization', our core staff is focused primarily on research and development.http://www.netdialog.eu -
Technical ConsultantKpn Mar 2002 - Jul 2005Rotterdam, Zuid-Holland, NlRole description:Technical Consultancy to Large EnterprisesSales Support Marketing supportExtensive knowledge of Voice over IP, Security, Firewalls, Routing, Switching, Wireless with the following vendors Cisco, Checkpoint, Packeteer, Citrix, Novell and many more. -
Technical SupportKpn Jan 1999 - Feb 2002Rotterdam, Zuid-Holland, NlProvided 3rd line technical support for field-engineers. speciality in networking and related like Microsoft, Novell and Citrix. Also provided Technical Product development for Marketing.
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Field EngineerKpn Jun 1996 - Dec 1998Rotterdam, Zuid-Holland, Nl
Albert Kramer Skills
Albert Kramer Education Details
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Saxion University Of Applied SciencesBusiness Engineering / Technische Bedrijfskunde - It -
Deltion College ZwolleTelematics
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Emelwerda College, EmmeloordHavo
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Wilhelminaschool, Urk
Frequently Asked Questions about Albert Kramer
What company does Albert Kramer work for?
Albert Kramer works for Zscaler
What is Albert Kramer's role at the current company?
Albert Kramer's current role is Manager Solutions Consulting.
What is Albert Kramer's email address?
Albert Kramer's email address is al****@****mer.net
What is Albert Kramer's direct phone number?
Albert Kramer's direct phone number is +813533*****
What schools did Albert Kramer attend?
Albert Kramer attended Saxion University Of Applied Sciences, Deltion College Zwolle, Emelwerda College, Emmeloord, Wilhelminaschool, Urk.
What are some of Albert Kramer's interests?
Albert Kramer has interest in Poverty Alleviation, Social Services, Education, Economic Empowerment.
What skills is Albert Kramer known for?
Albert Kramer has skills like Virtualization, Cloud Computing, Firewalls, Citrix, Security, Cisco Technologies, Pre Sales, Routing, Vmware, Itil, Networking, Vdi.
Who are Albert Kramer's colleagues?
Albert Kramer's colleagues are Nandini Nishad, Darrin Anding, Samir Bentaybi, Daniel Leiva Rodríguez, Sujal Garg, Alvaro Manuel Salazar Rodriguez, Fetiya Oumer.
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