Albert Kramer Email & Phone Number

Amsterdam, Nh, Nl

San Jose, California, Us

Utrecht, Nl

Tokyo, Japan, Jp

Leading our global customer success and solution/sales engineering impacting overall revenue with improving onboarding and reducing churn. Directing multi disciplinary teams including customer success managers, solution engineers and product management around the globe aligning them to both the goals of Trend Micro and customers.In my role as director of customer success and solution engineering I build bridges between Trend Micro customers, solutions and our different field and product organizations to bring forward the best customer experience possible. Building and coaching teams, setting goals, creating tools, defining process and measuring outcomes around the world.As part of both the customer succes organization and global sales engineer council I implemented tooling, process and training that impacted overall revenue growth and reduced churn specifically for our cloud solutions. I coached and directed global teams in adopting customer success as part of their sales strategy to drive higher success rates.Keywords: Coaching, Leadership, Pre-sales, Solution Selling, Customer Success, Global Teams, International collaboration, onboarding, Cloud, SAAS, Cyber Security, XDR/EDR, AWS, Azure, GCP, CSPM, SASE, Zero Trust, DevOps, CI/CD.

Tokyo, Japan, Jp

Responsible for managing the Solution Engineers (SE) and Customer Success teams in Canada managing and supporting a strong team of highly skilled professionals located in different locations. I was making sure our sales goals and customer satisfaction objectives were met and over-achieved! I Develop and executed strategic business plans that aligned to the commercial strategy and objecives of the region.Leading member of Trend Micro councils for both North America and Global level to grow and support our larger technical workforce in al their activities to align with the business needs like services, training, events and sales optimization. Successfully build teams and implemented proces and tooling to optimize efficiency of these teams.

Tokyo, Japan, Jp

Responsible for managing all technical Solution Engineering, Pre-sales- and Post-sales support teams for the Netherlands, BeLux, Switzerland, Austria Poland, and Eastern Europe Regions representing in total over 18 countries. I managed multiple teams of highly skilled professionals located in different geographical locations. Furthermore I helped Trend Micro on Europe- and Global level to grow and support our technical workforce in al their activities to align with the business needs like services, training, events and sales optimization. I am responsible for developing and executing a strategic business plan that is aligned to the commercial strategy of the region. We (over)achieved our targets many times resulting in multiple times President Club Award.I received MVP nominination for Collaboration.

Tokyo, Japan, Jp

Responsible for managing all technical Pre-sales- and Post-sales support teams for the Netherlands, BeLux, Poland, and Eastern Europe Regions including Russia. I manage a team of highly skilled professionals located in multiple locations. Furthermore I help Trend Micro out on Europe- and Global level to grow and support our technical workforce in al their activities to align with the business needs like services, training, events and sales optimization, I am responsible for developing and executing a strategic business plan that is aligned to the commercial strategy of the region.We (over)achieved our targets many times resulting in multiple times President Club Award.

Tokyo, Japan, Jp

As a global leader in cloud security, Trend Micro develops Internet content security and threat management solutions that make the world safe for businesses and consumers to exchange digital information. With over 20 years of experience, we’re recognized as the market leader in server security for delivering top-ranked client, server, and cloud-based data protection solutions that stop threats faster and protect data in physical, virtualized, and cloud environments.

Tokyo, Japan, Jp

Technical Pre-Sales consultancy activities at both Enterprise and Partners. Activities like: running Proof of Concepts, presenting on events, building and presenting all of the Trend Micro solutions. Security and virtualization specialist.

Fort Lauderdale, Fl, Us

Citrix is the global leader in the application delivery infrastructure market and, since 1989, organizations have been using Citrix solutions to address their application delivery challenges. My focus was on the Application Networking group and cloud solutions.The Application Networking Group within Citrix is the networking department, specialised in solutions for optimal Web Application Delivery (NetScaler), Web Application Security (Application Firewall) Remote Access (Access Gateway) and WAN optimisation (Citrix Repeater).- NetScaler- Branchrepeater- Application Firewall- Access Gateway (SSL/IPSEC)- Citrix XenApp- Citrix XenDesktop- Citrix XenServer- Citrix XenClient

Utrecht, Nl

First employee in a startup company building and growing product, customers and organization. Basically anything that needed to be done to be successful I worked on. Pre-sales, implementation, post-sales, marketing, product development, troubleshooting. Very exciting to be part of a startup environment and it created a lot of learnings. NetDialog (now Sceptr) is a pioneer in the market for service level control and virtualization technologies. Our flagship product NetX is used by businesses to virtualize and simplify the delivery of traffic management technologies in line with business objectives.Our customers include major international as well as national businesses serving the semiconductor, automotive, food, coal & fuel transportation, health services and financial industries. NetDialog is a privately held company based in the Netherlands. In the spirit of 'virtualization', our core staff is focused primarily on research and development.http://www.netdialog.eu

Rotterdam, Zuid-Holland, Nl

Role description:Technical Consultancy to Large EnterprisesSales Support Marketing supportExtensive knowledge of Voice over IP, Security, Firewalls, Routing, Switching, Wireless with the following vendors Cisco, Checkpoint, Packeteer, Citrix, Novell and many more.

Rotterdam, Zuid-Holland, Nl

Provided 3rd line technical support for field-engineers. speciality in networking and related like Microsoft, Novell and Citrix. Also provided Technical Product development for Marketing.

Rotterdam, Zuid-Holland, Nl

Bachelor Of Science - Bs, Business Engineering / Technische Bedrijfskunde - It

Mbo, Telematics

Havo

Education record