Albert Feliu, Pmp, Mba Email & Phone Number

Lilburn, Ga, Us

Roseland, New Jersey, Us

ADP US Based Enterprise Program Management Office // Contractor through Insight Global – Atlanta GA – Technical Senior Project Manager -- Atlanta GA Remote Worker – March 2023 – Present. Part of a 12 person US Based Program Management Office for the VICE PRESIDENT End User Management /Experience. * Successful took over a task force to reconcile the number of Cisco WEBEX Users enterprise wide to a negotiated contractor number that would hold both parties responsible for license payments and monitoring. Additionally, I engineered, justified for statistical validation, with developing a more effect methodology to justify, allocate and monitor the allocation of WEBEX Licenses. This model was adapted by the business leadership. This action will allow us going forward to reduce additional expenditure for WEBEX Licensing in the next fiscal years going forward (2024-27). * Successfully took over another task force/project team for the allocation of 1000 professional Zoom Licenses for the Sales, Legal and Human resources organizations in the United States for Year 2023 and beyond. This project will also require the building of Information Technology portal for application entry, tracking and disposition of application for these licenses.

Zurich, Zh, Ch

ABB WORLDWIDE // Employee – Technical Project Manager -- Atlanta GA - October 2020 – Present. Responsible jointly to the US Business Unit & PMO for the implementation of a complete makeover of a $5 Million per Day – $1.3 Billion (USD) Revenue Generating Warehouse for ABB – Byhalia MS USA. This facility imports finished product from manufacturing plants in Europe and Asia to distribute to large distributors throughout the United States. This project – assumed in mid-flight (Oct 2020) from a previous contract project manager - included replacement of the physical and wireless network, replacement of 180 digital cameras, data center servers, auxiliary power plant back up and critical software (MARC and Pivot) that is mission essential for the day-to-day operations of this facility. Project Team in excess of 20 personnel predominately based in the US and external; contractors and a project hardware & software capital budget $2.25 Million (USD).• Selected as the project manager for the follow-on replacement effort to replace the software that conver system for three facilities – two in the United States and one in Canada that support all of North, Central and South America. • Already received a six month positive adjustment in compensation as a result of excellent results already achieved since being hired in October 2020.

Atlanta, Ga, Us

Working in the Enterprise Project Management Office (EPMO) in the implementation of an Executive Program Management Review application. • Responsible for the detailed process management documentation for several mission critical activities that the software will be tracking going forward. Used Bizagi Process Management Software to accomplish this essential activity for the successful implementation of Planview Enterprise One.

Atlanta, Georgia, Us

* Wrote the business case for an enterprise-wide introduction of an automated system that would automated and secure updates to the entire network with minimal human interaction to reduce the possibility of unauthorized intervention in the production network. For example, it would provide that Microsoft Corp server updates automatically reach out to targeted servers, based on customer desire and readiness, to the entire network of servers to update. This process would that would replace approximately 250 person- hours every six weeks or approximately $1.10 million (USD) in personnel overtime/cost in the network.* Responsible for being the primary point of contact for updating individual companies to the most current version of the software available to them for Nexidia Inc. • This involves the extensive preplanning with the solutions architecture team, corporate network and infrastructure team, the client services management team with extensive reporting to both internal and external communications to the customer, status reporting, and result of completion for the upgrade. • This ensures the customer has the most effective product available to them based on the contract provides the best results in monitoring customer contacts via telephone and text with social media included.* Responsible for the monitoring, approval authority, and the status reporting for the entire enterprise wide process control request initiative which submissions to changes in the active production environment were reviewed, changes made, and then recommendation for implementation approved. • By most significant achievement was the clearing out of over 581 previous requests over the last six months that had not been properly documented as either completed, failed, or improperly implemented. • The process is now totally within the executive control with a postmortem process implemented for enterprise-wide review and publication.

* STRATEGIC STAFFING SOLUTIONS Senior Project Manager -- Anthem Healthcare* COLLABERA CONSULTING Senior Project Manager - Dell Services* DISYS CONSULTING Senior Project Manager - Cricket Wireless/AT&T Mobility* TEK SYSTEMS INC Senior Program Manager - ING US/VOYA FINANCIAL EPMO * INSIGHT GLOBAL INC – Senior Project Manager – Two separate engagements -- EarthLink Corporation EPMO Atlanta GA & AT&T Corp Business Customer ITO * VERINT SOFTWARE -- Senior Project Manager – based out of Atlanta GA // Travelling Consultant* INTELLINET / ROLLINS CORP – Senior Project Manager // Director of Project Management//Infrastructure Assets * KELLER GRADUATE SCHOOL OF MANAGEMENT – Oakbrook, IL Online Graduate Level Instructor – Project Risk – Online/virtually mentoring a class consisting of 20 - 25 graduate level students.Key Accomplishments:Program managing an enterprise-wide program with company owned retail stores for an infrastructure migration for 173 retail stores located throughout the entire USA. This program includes the new purchase/installation of store based routers, upgrading telephony circuits, & the implementation of a proprietary cloud based transaction-processing system. Migration Manager for MS Active Directory 2008: Providing corporate project management support for migrations of 75 Enterprise-wide application in support of a new US Corporate entity: MS Active Directory, MS FIM, Microsoft Exchange upgrades for a companywide migration of over 20,000 individual accounts and 10,000 user accounts. This corporate initiative consolidated enterprise IT assets. Project completed in reaction to senior corporate leadership’s decision to control future costs/benefits.Asset Management with Audit Responsibility: Providing corporate project management support for five migrations in tight time proximity: Completed within 6 months MS Active Directory, MS FIM, Microsoft Exchange upgrades to MS Exchange 2013, MS Lync 2013 and MS Office 2013.

Indianapolis, Indiana, Us

ANTHEM HEALTHCARE Enterprise wide PMO // S3 CONSULTING – Sr Proj Mgr. -- Atlanta GA - May – Jul 2017Responsible for an enterprise-wide PC // Laptop replacement project for the first year (2017) of a mandatory three-year refresh effort (2017-2019). Oversaw the designated vendor – Prosys Technology of Norcross GA -- to ensure timely delivery for meeting designated weekly, monthly and quarterly hardware refresh targets. In addition, I wrote the business case justification for two significant initiatives for the entire enterprise -- a passive file back-up solution for all 65,000+ employees // designated contractors and for the replacement for a wireless solution for significant cost saving under Anthem HealthCare Enterprise Transformation effort.

Round Rock, Texas, Us

Responsible for an enterprise-wide Microsoft Active Directory hardware Migration for 34,000+ employees of Dell Services with a future combined company with NTT Data of over 60,000 employees worldwide based in Plano TX. Will be delivering this project through a complete lifecycle basis in working with 6 regional data center sites located throughout the world (USA-UK-India) combining US and overseas based assets to complete this project.Also assigned to deploying a new VPN access system with enhanced firewall protection for worldwide access for the new combined company. Working with Cisco as the primary vendor and a worldwide team to achieving this aim for an early spring 2017 completion date.

Us

Serve at Volunteer/Mentor for Professionals in Transition providing encouragement and networking advice.

Atlanta, Ga, Us

Assigned to IT Operations Division; implementing a number of projects/programs for current Operational Readiness and future business expansion opportunities.

Dallas, Tx, Us

Senior Project Manager – Field Marketing Support/Competitive Intelligence -- AT&T Advertising & Publishing Real Yellow Pages (AT&T RYP) 2008 Sole source manager accountable for the collection, reporting and dissemination of competitive information for the top 225 markets in the 22 states for the AT&T Real Yellow Pages with a market value of $ 3.0 billion (USD). • Financial Discipline: Manage an annual research/dedicated vendor budget of $550K per year.• External Sales Management: Used to generate an enterprise-wide sales lead generation process; yielding over 1.125 Million fully-qualified & verifiable leads with the potential monetary value of over $1.0 billion per year.• External/Internal Customer Management: Connected to 200 sales managers and 20 internal managers/directors in monitoring and assessing potential sales results to annual sales campaigns. • Internet Search: Funded and led an integrated project team with an external vendor to investigate the extent of current AT&T print advertisers who also advertised with other competitive directories online: (www.yellowbook.com; www.superpages.com; www.google.com; http://local.yahoo.com; www.yellowpages.com ). Two metros selected for initial review & action – Nashville & St. Louis.

Dallas, Tx, Us

Senior Project Manager – Marketing Expansion Team– AT&T Advertising & Publishing 2007 In charge for the total project management life cycle – planning, financing and execution -- of a new metropolitan Yellow Page Book product in a major metropolitan area within the United States with an incremental revenue commitment of $10-15 million (USD) per year.  Project Development/Planning: Developed the initial project plan for the consolidating tracking and real-time executive management via Microsoft Project Server 2003 reporting of a product rescoping program of 20 individual new and expansion projects for the Real Yellow Pages: Total Market Value: $75 million.  Business Planning Tool Development: Conceived and delivered on a fast-access cost estimation template spreadsheet tool to assist in quicker development for business case development for personnel, office space and telecommunication/PC requirements. Project / Business Staffing Tool: Directed the hiring process for a new marketing analyst position. Detailed the current job and personnel requirements as a template for future hiring needs of 4 - 6 additional full-time analysts within the next four months and two MBA graduate interns in 2008.

Dallas, Tx, Us

Project Manager – Field Marketing – AT&T Advertising & Publishing, 2006 Answerable for the planning and oversight of over 100 key market surveys in a nine state region with a total market share of $1.8 billion (USD) annually. Total research budget accountability of $800K per year.  Market Management/Business Planning: Vendor provided Market Surveys are done either on a Point in Time (PIT) for 64 major markets or a 52-week longitudinal basis for 36 major markets.  External Vendor Management: Responsible for total vendor management to include quarterly reviews, on-site visits, and weekly conference calls for productivity and schedule refinement.  Executive Management Communications: Also, provide key market analysis research for director-level and senior management review and response while supervising a marketing manager/analyst.

Dallas, Tx, Us

Project Manager – BST Accounts Receivables Management, 2003 - 2006  Call Center PC Hardware Replacement: Led the total project life cycle of for a PC replacement program for 1,500 personal computers for 16 call/operations centers in a nine-state region. Serve as the chief representative for the business unit and senior project manager for this effort in project accountability.  Superior Project Results/Accountability: In the implementation phase for three centers with over 400 PC’s are being replaced in Year 2005; the remainder in Year 2006.  Disaster Recovery Contingency Planning: Sole-authored, developed and coordinated for senior officer approval of a division–wide disaster / business continuity recovery plan affecting both 100 staff and 900+ operational personnel. This plan includes both the rapid recovery for key information systems and short-term personnel recovery procedures.

Dallas, Tx, Us

Project Manager & Executive Support/Budget and Finance, 2000 – 2003- Program Financial Management: Developing, supervising, and coordinating 25 separate line items to support new business applications, IT development, or physical collocation budgets. Total Budget was $30 million per year from 2000-2003. -- Total budget scope is over several hundred million dollars for Operating Systems, Process Management, and CLEC Penalty Calculation. Supervise five contractors who assist in program administration. - Successful Vendor Negotiation and Asset Recovery: Negotiated, and in some instances, renegotiated billing rates with several service vendors to gain concessions on hourly billing rates to reduce costs. Saved over $650,000 in Years 2001-2002 due to Contractor over-billing to BellSouth Telecommunications. - Returned over $100K to contractor submitted expenses that were in question to appropriateness and timeliness in Year 2000. Gained over $75K in returned billing dollars upon internal contractor review in Year 2001. Successfully disputed and eliminated $620,000 in expense cost in Year 2001 - 2002.

Round Rock, Texas, Us

Directed a large project team of functional 26 line managers and 3 support personnel.- Performed on-site system audits, process checks and on-site validation testing for 26 lines of business along side the entity's project team to ensure compliance to all Year 2000 testing criteria and requirements.- No major system failures for Rollover period of Dec 31st, 1999 - Jan 5th, 2000 and Feb 27th - Mar 3rd, 2000.

Project Manager -- BST Headquarters Marketing Promotions 1997 – 1998- Researched, coordinated, and completed the necessary executive staff work for three successful telecommunications product promotions campaigns for nine states and three million residential customers in 1998.- Met all promotion and income targets while keeping expense control. Revenue targets where approximately $30 million and total expense requirements were approximately $10 million.Project Manager -- Geographical Field Marketing 1996 - 1997 - Researched, drafted, and presented an extensive market assessment for the Consumer residential marketplace in the Tri-state Territory (Alabama, Mississippi, and Louisiana) for 1998-99. Important telecommunications markets accessed including telephony, cellular, cable entertainment and the Internet.

Headquarters Call Center Force Manager -- Examined and presented the critical data elements and the authentic calculations for building an Executive Information System (EIS) for senior management of BELLSOUTH Consumer.Assistant Call Center Manager -- Alabama Consumer Collections -- Supervised over 18 full-time collections and 6 part-time reps that reviewed over 180,000 consumer accounts, made payment arrangements and restore services turned off for lack of timely payments.- Investigated, researched, and delivered the business case that turned a bad check operation that was operating at a net loss of $300,000 per year to a net yearly gain of $1,005,000 for Alabama Consumer.

Columbus, Ga, Us

Specific responsibilities focused in streamlining twelve specific process improvements, measuring for organizational performance, and evaluating results for cost savings and Return on Quality (ROQ).

New York, Ny, Us

Selected within the inaugural class of MBA graduate interns to work at the Travelers Insurance – Financial Services Division under the direct sponsorship of Richard Booth – Chief Operating Officer of Travelers Insurance Incorporated.Developed an in-depth marketing plan for a commercial reinsurance product for continuing care retirement communities (CCRC) within the United States as my graduate degree thesis. Although the product was eventually retired because of financial concerns, the academic research I provided benefited their continuing marketing efforts in the development of the individual long-term care insurance product that had made its debut during that time.As a result of that internship, I was selected for my next position as a senior marketing manager for AFLAC Insurance in Columbus, Georgia.

Randolph Afb, Tx, Us

Commissioned Officer – United States Air Force – Security Police – Operations Officer1984 – 1989; Second-in-command of a 450 man rapid deployment force within NATO-Northern Europe.-- Received numerous awards including Outstanding Commissioned Officer in Security Police / 8th Air Force / USAFE - United Kingdom--1988.-- Awarded US Air Force Commendation Medal - 1989.

Mba, Finance

Masters, Joint Degrees: Project & Telecommunications Management

Masters Of Arts In Organizational Management, Human Resources Management And Services

International Affairs, Engineering Concentration

Associates, Political Science And Government

Diploma, University Prep

Bachelor Of Science - Bs, Political Science And Government

Bachelor Of Science - Bs, International Relations And Affairs