Alberto Chacon Email & Phone Number

Miami/Fort Lauderdale Area

• Implement a global Cloud Contact Center solution. Including the assessment, gathering vendor quotes, vendor negotiation and ongoing management throughout the implementation of the Contact Center.
• Manage the IT integration of company merges. Establishing and managing the scope, budget, timeline and delivery of the project. This includes matrix resource management, gathering vendor quotes, submitting purchase.
• Lead the project initiation, requirements, design, development, testing, and implementation phases of IT / Telecom projects working with local and remote IT Site Support Technicians and Engineers from different.
• Ensure project management and standard methodologies are followed and change management procedures and supporting tools / policies are used in executing all projects as required. Provide ongoing and timely status.
• Perform the migration of Microsoft Teams, internally and for clients. Including leading the project initiation, requirements, design, and implementation of governance policies, user migration, and cloud voice.

Miami/Fort Lauderdale Y Alrededores, Estados Unidos

• Monitor client’s network performance using SolarWinds.
• Apply troubleshooting tasks for connectivity, high latency, packet loss, among other network performance issues on Cisco routers.
• Support and troubleshoot Unified Communications systems like Cisco Jabber, WebEx and telepresence rooms.
• Capture and analyze calls traces using Wireshark.
• Use of ServiceNOW as a ticketing tool to create and assign tickets, escalate the issues to the correct teams and document all work performed.

Caracas, Venezuela

• Examine customer requirement documents and confirmed their needs are meet.
• Develop the engineering documents for the different elements of the network.
• Design the cabling infrastructure for the installation of the equipment.
• Supervise the implementation squads for the installation of the equipment for mobile networks for voice and data. Worked with BSC, RNC, MGW, SGSN, GGSN, OSS, and others.
• Provide technical support for customer contacts & technicians on request.

Master'S Degree, Project Management Of Telecommunications Engineering.

Bachelor'S Degree, Telecommunications Engineer.