Telecommunications Project Specialist
Current• Implement a global Cloud Contact Center solution. Including the assessment, gathering vendor quotes, vendor negotiation and ongoing management throughout the implementation of the Contact Center. • Manage the IT integration of company merges. Establishing and managing the scope, budget, timeline and delivery of the project. This includes matrix resource management, gathering vendor quotes, submitting purchase requests, tracking delivery status, vendor management, budget building, expense tracking and other project management responsibilities. • Lead the project initiation, requirements, design, development, testing, and implementation phases of IT / Telecom projects working with local and remote IT Site Support Technicians and Engineers from different departments (Software, Network, Security, Telecom, Systems, etc.).• Ensure project management and standard methodologies are followed and change management procedures and supporting tools / policies are used in executing all projects as required. Provide ongoing and timely status updates on project progress, risks, change management and issue resolution.• Perform the migration of Microsoft Teams, internally and for clients. Including leading the project initiation, requirements, design, and implementation of governance policies, user migration, and cloud voice capabilities through PBX Calling Plans and Direct Route.
