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As a Director for BOH I work in the following areas : * Building a great relationship with our vendors who work with us on a daily basis.* Recruiting new talent to work with us and build a partnership with us. * Keeping track of our day-to-day operations and making sure services are being completed smoothly.* Creation and implementation of new projects that improve the business's daily and long-term operations.* Recruiting, interviewing, and Hiring new… Show more As a Director for BOH I work in the following areas : * Building a great relationship with our vendors who work with us on a daily basis.* Recruiting new talent to work with us and build a partnership with us. * Keeping track of our day-to-day operations and making sure services are being completed smoothly.* Creation and implementation of new projects that improve the business's daily and long-term operations.* Recruiting, interviewing, and Hiring new members to join the Vendor Relations team at BOH.* Leading the team in charge of Vendor Relations and made sure our team is properly trained and prepared to deal with the daily tasks that we work with here at BOH. * Studying the market prices for the services we offer and updating our information accordingly to ensure that when there are changes we are up to date with them.* Building new vendor networks in the states where we expand to ensure we have high-quality vendors ready to work with us once we start at a new location * Negotiating deals with our vendors to make sure we are always working within the correct market price * Having Constant communication with high-level stakeholders from other companies such as directors and VPs and presidents of companies and being able to close partnerships with them. * Reporting department updates and operations success to the VP and president of the company * Reviewing current processes in place and locating areas of opportunity to improve and implement new ideas. * Reviewing our webpage constantly and its functionality and gathering information and feedback from our vendors to be able to have our tech team and CTO work on improvements and new features. Show less

In this role, I perform the tasks that correspond to the full onboarding process of new hires coming into the company as well as time keeping related matters and many more.• As this is a new department and I am one of the two initial members who started this team, I focus my attention a lot on process improvement and making the needed changes to the platforms we work with and also looking to create new tools that could make the day-to-day processes better to work with• always Having… Show more In this role, I perform the tasks that correspond to the full onboarding process of new hires coming into the company as well as time keeping related matters and many more.• As this is a new department and I am one of the two initial members who started this team, I focus my attention a lot on process improvement and making the needed changes to the platforms we work with and also looking to create new tools that could make the day-to-day processes better to work with• always Having a great sense for prioritizing an understanding what comes first and what goes after.• High-level project management abilities.• Diving deep into issues and coming up with solutions• Having the highest level of knowledge in regards to HR processes, policies, and guidelines that we use.• Delivering results on tight schedules • Building trust with high level stake holders and local HR team members from other parts of the world.• Working with workday platform on a daily basis Show less

( Leadership Role (L4) )In this role, I perform as a SME for country-to-country internal transfers where I work with high-level Amazon employees (L4-L10) on their transition from one country to another.On this role I also performed at the same time as a recruiting specialist working on looking for talent for our team and for other teams within the Human resources department.Position tasks are but not limited to :• Working on constantly recruiting new talent from in… Show more ( Leadership Role (L4) )In this role, I perform as a SME for country-to-country internal transfers where I work with high-level Amazon employees (L4-L10) on their transition from one country to another.On this role I also performed at the same time as a recruiting specialist working on looking for talent for our team and for other teams within the Human resources department.Position tasks are but not limited to :• Working on constantly recruiting new talent from in and out of the company that would fit the different needs that my team and the HR department could have and making sure the new hires were the perfect fit for the roles needed to be filled.• Constant day-to-day Communication with High-level stakeholders from all over the world.• Being a subject matter expert for amazon employees transferring and for the L3 sr associates of my team who could need assistance on any part of the process.• Training incoming L3 Associates for their respective queue by using the training documents and processes that were developed by the team• Handling Escalations through mailing list and communicating to partners or stakeholder’s resolution and leaders from the organization root causes.• Having at all times a great time management.• Having at all times a great sense for prioritizing an understanding what comes first and what goes after.• Work with other internal teams when necessary to gather information, resources or working together to develop processes and tools that will help the department and the way we work on a daily basis.• High-level project management abilities.• Diving deep into issues and coming up with solutions• Having the highest level of knowledge in regards to HR processes for Country to country transfers, policies, and guidelines that we use.• Delivering results on tight schedules• Coming up with new ideas that will help the day-to-day process.• Meet the metrics and standards set and go above that Show less

working in providing support in frontline for human resources for associates working in amazon Spain and also developing projects to fix broken processes and make transitions related to our day to day job become a lot easier and smoother to handle that way providing a better customer experience.Communicating with stakeholders from Spain and other sources to make sure that policies comply with the national rules of Spain to provide correct and accurate information to the Associates… Show more working in providing support in frontline for human resources for associates working in amazon Spain and also developing projects to fix broken processes and make transitions related to our day to day job become a lot easier and smoother to handle that way providing a better customer experience.Communicating with stakeholders from Spain and other sources to make sure that policies comply with the national rules of Spain to provide correct and accurate information to the Associates concerns.Position tasks• Project management• Communication with stakeholders from other sites• Diving deep into issues• Advanced knowledge in regards to HR processes• Delivering results on tight schedules• Going the extra mile• Show leadership around coworkers• Always able to adapt to new ideas• Meet the metrics and standards set and go above that Show less

( Leadership Role ) Worked as a team manager on a seasonal role for a group of incoming new associates for a lapse of 3 months.While on this role i was able to : ▪Supervising a group of 25 associates.▪High level of coaching ability’s.▪ Understanding metrics and expectations for myself and for the new associates joining the department.▪ Providing 1-1 feedback sessions on a weekly basis with the CSA’s.▪ A person who communicates in positive way and who… Show more ( Leadership Role ) Worked as a team manager on a seasonal role for a group of incoming new associates for a lapse of 3 months.While on this role i was able to : ▪Supervising a group of 25 associates.▪High level of coaching ability’s.▪ Understanding metrics and expectations for myself and for the new associates joining the department.▪ Providing 1-1 feedback sessions on a weekly basis with the CSA’s.▪ A person who communicates in positive way and who understands when necessary how to have tough conversations.▪ Being a subject expert to be able to assist the CSA’s in difficult technical situations related to the job they were doing.▪ Having weekly team meetings were I would bring different topics and discussions and also communicate business messages.▪ Leaders develop leaders: helping CSA’s look towards their career path and help them prepare to get there.▪ Knowing Amazon processes and policies at an expert level▪ Help associates identify their strengths and areas of opportunity and how to take their skills to the next level Show less

( Leadership Role ) As an onboarding specialist, my tasks were directly related to training, preparing and supervising while on production different waves of new CSA’s coming into the department.Position tasks▪ Supervising a group of 20 associates.▪ Leadership and Ownership▪ High level of coaching ability’s.▪ Understanding metrics and expectations for myself and for the new associates joining the department.▪ Providing 1-1 feedback sessions on a weekly… Show more ( Leadership Role ) As an onboarding specialist, my tasks were directly related to training, preparing and supervising while on production different waves of new CSA’s coming into the department.Position tasks▪ Supervising a group of 20 associates.▪ Leadership and Ownership▪ High level of coaching ability’s.▪ Understanding metrics and expectations for myself and for the new associates joining the department.▪ Providing 1-1 feedback sessions on a weekly basis with the CSA’s.▪ A person who communicates in positive way and who understands when necessary how to have tough conversations.▪ Being a subject expert to be able to assist the CSA’s in difficult technical situations related to the job they were doing.▪ Having weekly team meetings were I would bring different topics and discussions and also communicate business messages.▪ Leaders develop leaders: helping CSA’s look towards their career path and help them prepare to get there.▪ Knowing Amazon processes and policies at an expert level▪ Completes tasks on time to a high quality standard▪ Delivering engagement activities. Show less

Started at audible Canada as a tier 2 representative for the lunch of the new marketplace for the Canadian citizen. I have had the opportunity to learn a lot of technical skills, be a top performer in the time I have spent on Audible Canada and I have also been able to learn from the Canadian culture. This has gave me the opportunity to improve as an individual and to improve the customer experience every single day.Position tasks▪ Communication with customers▪ Resolve issues… Show more Started at audible Canada as a tier 2 representative for the lunch of the new marketplace for the Canadian citizen. I have had the opportunity to learn a lot of technical skills, be a top performer in the time I have spent on Audible Canada and I have also been able to learn from the Canadian culture. This has gave me the opportunity to improve as an individual and to improve the customer experience every single day.Position tasks▪ Communication with customers▪ Resolve issues regarding audible▪ Ability to work at a fast past environment▪ Show leadership around coworkers▪ Always able to adapt to new ideas▪ Meet the metrics and standards set and go above that▪ Technical knowledge required in order to fix issues▪ Going the extra mile in order to assure the best customer experience▪ Fast paced environment▪ Multitasking abilities▪ Trouble shooting very technical issues and figuring out solutions. Show less

Started in amazon on may first of 2017 until the present, and so far I have been able to achieve a lot of progress in the short time. I have been able to stand out as a top performer for Audible. I have also being able to help improve the results of the people working around me, and achieving results not only for myself but for the whole team and the company.Position tasks▪ Communication with customers▪ Resolve issues regarding audible▪ Ability to work at a fast paste… Show more Started in amazon on may first of 2017 until the present, and so far I have been able to achieve a lot of progress in the short time. I have been able to stand out as a top performer for Audible. I have also being able to help improve the results of the people working around me, and achieving results not only for myself but for the whole team and the company.Position tasks▪ Communication with customers▪ Resolve issues regarding audible▪ Ability to work at a fast paste environment▪ Show leadership around coworkers▪ Always able to adapt to new ideas▪ Meet the metrics and standards set and go above that. Show less