Army retired veteran employed with The Department of Homeland Security. Extensive experience with information systems/network administration and management. Engrained importance of the Confidentiality, Integrity, and Availability (CIA) of data. A passionate advocate who upholds and enforces these CIA values to the best of ability. Effective manager with 24+ years of customer service and support dealing with multiple areas of Information Technology, Information Assurance, Certification & Accreditation, transmission, broadcasting, switching, control, and operation of telecommunications systems. Skillful project manager and gap analysis; ensuring full operational capacity. Disciplined well-organized in work habits; strong time and problem management skills along with a talent to manage multiple projects simultaneously and function smoothly under pressure. Extensive experience and knowledge analyst in principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. U.S. Army retiree with deep gratitude and mindset of “people first”. From the people we serve to the people we serve with -- we would not be able to do what we are called to do, without “people”, without “you”! For your efforts both big and small, I THANK YOU!