Alberto Luna

Alberto Luna Email and Phone Number

Jefe de proyectos de TI en DHL Express Mexico @ DHL Express Mexico
venustiano carranza, distrito federal, mexico
Alberto Luna's Location
Venustiano Carranza, Mexico City, Mexico, Mexico
About Alberto Luna

PDA ExtractJesus is a meticulous and precise thinker with an innate drive to solve problems. Is analytical and creative and has a considerable curiosity about the causes of the problems. Jesus can have a wide range of interests. It has a direct, logical, precise and consistent style in approach and how to achieve their goals. He cares about perfection and does not like to commit faults or errors. He likes challenging tasks and emphasizes use facts and logic to handle complex challenges in response to difficult times .. prefer novelty, imaginative ideas and work that involves change and variety. Sometimes Jesus can appear introvert. It can work as a team member, but you may feel better working alone, person to person and in groups and small teams. It's intense, impatient and demanding to relate to people. Show impatience if you think that others are not doing the job. While plays according to the rules and procedures, is very independent of the other. Have an innate tendency toward creativity and strives to achieve the accuracy and perfection. Jesus has a strong sense of urgency, however, at the same time does not want to commit any fault or error. Being a competitive person directly and actively seek to have control in situations where you are. In general, it will produce a tension having to cede control or power in the hands of others. You may feel like a waste of time the "irrelevant" social conversations.

Alberto Luna's Current Company Details
DHL Express Mexico

Dhl Express Mexico

View
Jefe de proyectos de TI en DHL Express Mexico
venustiano carranza, distrito federal, mexico
Website:
dhl.com.mx
Employees:
940
Alberto Luna Work Experience Details
  • Dhl Express Mexico
    Jefe De Proyectos De Ti
    Dhl Express Mexico Jan 2020 - Present
    Ciudad De México Y Alrededores, México
  • Dhl Express Mexico
    Analista De Infraestructura
    Dhl Express Mexico Jun 2018 - Jan 2020
    Ciudad De México Y Alrededores, México
  • Tecsa Contact Center
    Jefe De Logística Y Validación
    Tecsa Contact Center Feb 2017 - Jan 2020
    Monterrey Y Alrededores, México
    Management of 24 people (Delivery / Managers / Validators)  Handling of the safe and storage.  Management of advance rent payments and equipment costs.  Preparation of daily sales reports.  Daily measurement of the objectives proposed by management and subsequent feedback.  Projection of the delivered route and ensure sufficient supply of cellular equipment.
  • Teleperformance
    Reporting Manager For At&T
    Teleperformance Apr 2009 - Feb 2017
    Monterrey Y Alrededores, México
    Management of the active / inactive staff database.  Coordination of the department responsible for processing changes in the profiles of the systems at the customer's request based on staff position.  Development and execution of reports.  Main contact between the customer (vendor manager) and the company in financial matters.  Volume analysis of calls needed to estimate profit margins and at the end of the month set the real ones.  Compare Real vs. Estimates to analyze the root cause of the variances and propose improvements if necessary.
  • Teleperformance Group
    Account Manager Assistant/Sr Reporting
    Teleperformance Group Oct 2008 - Mar 2009
    Monterrey Y Alrededores, México
    Billing of the AT&T services of the Monterrey, San Salvador and Bogotá sites  Resolution of questions and generation of report for Management in financial and volume matters for meetings and/or conferences of Internal or Client Management.  Management of the budget that would be destined month to month for the accomplishment of activities in which the agents gained incentives according to an improvement in the efficiency of each campaign.
  • Teleperformance Mexico
    Traffic Controller/Wfm Real Timer
    Teleperformance Mexico Mar 2007 - Sep 2008
    Monterrey Y Alrededores, México
    Main bridge between General Direction of operations and the client.  Responsible for reporting the operation.  Creation and modification of existing reports and macros (VB / Avaya) so that operations management can exert a better analysis of the information.  Contact point in the site in case of any contingency (voice and data) and if necessary to report and follow up.
  • Teleperformance Mexico
    Manager For Customer Service/Quality Agent/Customer Representative
    Teleperformance Mexico Nov 2004 - Feb 2007
    Monterrey Y Alrededores, México
    Responsible for the group of employees (18) attending Accounts Receivable Services to develop and improve their areas of opportunity as well as keep payroll. Responsible for developing the quality of the agents assigned to me.  Generate results reports and detect areas of opportunity.  Provide feedback to agents for better performance. Customer service representative, provide support regarding billing and general information of the company.

Alberto Luna Skills

Microsoft Excel Centro De Llamadas Coaching Customer Service Liderazgo De Equipos Redes Sociales Bases De Datos Mejora De Procesos Presupuestos Trabajo En Equipo Call Centers Liderazgo C# Docencia Sap Locutor De Radio Docencia Universitaria

Alberto Luna Education Details

Frequently Asked Questions about Alberto Luna

What company does Alberto Luna work for?

Alberto Luna works for Dhl Express Mexico

What is Alberto Luna's role at the current company?

Alberto Luna's current role is Jefe de proyectos de TI en DHL Express Mexico.

What schools did Alberto Luna attend?

Alberto Luna attended Universidad Autónoma De Nuevo León, Universidad Autónoma De Nuevo León.

What skills is Alberto Luna known for?

Alberto Luna has skills like Microsoft Excel, Centro De Llamadas, Coaching, Customer Service, Liderazgo De Equipos, Redes Sociales, Bases De Datos, Mejora De Procesos, Presupuestos, Trabajo En Equipo, Call Centers, Liderazgo.

Who are Alberto Luna's colleagues?

Alberto Luna's colleagues are Jose Luis Nava Carranza, Luis Francisco Bautista Rocha, Luis González H., Karla Coronel, Claudia Daniela Cázares Sánchez, Raquel Guadalupe Hernandez Cavita, Genaro Alanis.

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