Alberto Sessa Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Australia

Oracle CX solution strategy and GTM senior director for the financial services industry.Working closely with customers and prospects around the world we define Oracle Cloud Applications strategy by industry, support GTM initiative, field sales execution, internal and external enablement and drive top accounts customer success.

Switzerland

As the strategy and GTM lead for the Customer Experience portfolio in the EMEA region across all industries, I was responsible for driving the strategic direction of the portfolio. This included engaging with sales teams to support key deals, delivering keynotes at marketing events, and working closely with existing customers to maximize customer lifetime value and satisfaction. I also managed escalations for existing customers and played a key role in planning the overall solution strategy in… Show more As the strategy and GTM lead for the Customer Experience portfolio in the EMEA region across all industries, I was responsible for driving the strategic direction of the portfolio. This included engaging with sales teams to support key deals, delivering keynotes at marketing events, and working closely with existing customers to maximize customer lifetime value and satisfaction. I also managed escalations for existing customers and played a key role in planning the overall solution strategy in this market. Through my efforts, we were able to achieve significant growth in customer satisfaction, net new revenue and renewal rate. Show less

Sydney, Australia

As a JAPAC pre-sales leader within the Oracle Marketing Cloud Global Sales Unit, I was responsible for supporting sales growth and revenue across emerging markets in the region. I led a team of specialist located in India, Australia, Singapore, Hong Kong, Korea, Taiwan, China and Japan, providing guidance and support to ensure they met and exceeded their sales targets. I collaborated with cross-functional teams to develop and execute go-to-market strategies, leveraging my deep understanding of… Show more As a JAPAC pre-sales leader within the Oracle Marketing Cloud Global Sales Unit, I was responsible for supporting sales growth and revenue across emerging markets in the region. I led a team of specialist located in India, Australia, Singapore, Hong Kong, Korea, Taiwan, China and Japan, providing guidance and support to ensure they met and exceeded their sales targets. I collaborated with cross-functional teams to develop and execute go-to-market strategies, leveraging my deep understanding of the industry and customer needs to identify and pursue new business opportunities. I also played an instrumental role in building and maintaining relationships with key stakeholders and partners. Through my leadership and expertise, I was able to achieve significant growth in revenue and market share for Oracle Marketing Cloud in the JAPAC region. Show less

Sydney, Australia

In this role, I managed a team of 20+ senior solution consultants across ANZ, ASEAN, KR, GC and India. I was responsible for supporting Oracle CX Sales, Service and Marketing co-prime sales teams in the region. My team consistently exceeded 100% of budget targets and was recognized for their exceptional performance.My responsibilities included:- Evangelizing Oracle Cloud solutions and preparing RFPs and business requirements- Leading bill of materials definition… Show more In this role, I managed a team of 20+ senior solution consultants across ANZ, ASEAN, KR, GC and India. I was responsible for supporting Oracle CX Sales, Service and Marketing co-prime sales teams in the region. My team consistently exceeded 100% of budget targets and was recognized for their exceptional performance.My responsibilities included:- Evangelizing Oracle Cloud solutions and preparing RFPs and business requirements- Leading bill of materials definition, presentation/demo configuration and delivery, and analyzing competitors and SWOT analysis- Managing pipeline and opportunities lifecycle in conjunction with the sales teams- Supporting marketing initiatives and delivering content to internal and external audiences at events such as Cloud World- Managing partner relationships, planning and delivering sales and pre-sales training content- Communicating with HQ product management and global SCs communities to discuss trends, define strategies and share planning- Leading the controlled availability products approval process for the region- Supporting HQ in merge and acquisition new products reviews (e.g. Eloqua, Collective Intellect, Involver, Vitrue, BigMachines, Responsys, TOA)- Tracking and maintaining opportunities data in the company system and weekly elaboration of reports to support management forecast meetings- Managing the team performance through the company performance appraisal system.The products in the specialist team portfolio included: CX Sales (Fusion), CRM OnDemand, Rightnow/CX Service, Eloqua, Responsys, Compendium/Content Marketing, BigMachines/CPQ Cloud, TOA/Field Service, Social Relationship Management (Virtue, Collective Intellect, Involver), Contact Center Anywhere. Show less

Sydney, Australia

In my role as the Australia & New Zealand Oracle Contact Centre solutions sales consulting within the APAC organization, I have been responsible for delivering specialized pre-sales support for the positioning of Oracle Contact Centre solutions.My responsibilities included:- Identifying prospects' business needs and solutions based on Oracle products- Defining and sizing architectures to support current and future requirements with scalable solutions- Delivering… Show more In my role as the Australia & New Zealand Oracle Contact Centre solutions sales consulting within the APAC organization, I have been responsible for delivering specialized pre-sales support for the positioning of Oracle Contact Centre solutions.My responsibilities included:- Identifying prospects' business needs and solutions based on Oracle products- Defining and sizing architectures to support current and future requirements with scalable solutions- Delivering solutions and proposal presentations to C-level audience- Preparing proposals, bill of materials, architecture schemas and tender responses- Engaging system integrators and partners for the fulfilment of integrated solutions- Recruiting and enabling new partners to develop the indirect market.The products in the specialist team portfolio included: CRM On Demand, Contact Centre Anywhere and EDGE products. Show less

Milan Area, Italy

I was responsible for managing the account of a major telecommunications company as client manager. I was the primary point of contact for the customer, and was responsible for ensuring their satisfaction with the consulting services provided by my company. I was responsible for identifying new business opportunities and driving growth within the account, as well as coordinating with internal teams to ensure the successful delivery of projects and services.My responsibilities… Show more I was responsible for managing the account of a major telecommunications company as client manager. I was the primary point of contact for the customer, and was responsible for ensuring their satisfaction with the consulting services provided by my company. I was responsible for identifying new business opportunities and driving growth within the account, as well as coordinating with internal teams to ensure the successful delivery of projects and services.My responsibilities included:- Building and maintaining a strong relationship with the customer through regular meetings and status updates- Identifying new business opportunities and driving growth within the account- Coordinating with internal teams, such as sales, consulting, and delivery teams to ensure the successful delivery of services- Negotiating contracts and agreements to ensure mutually beneficial terms and conditions- Managing the overall budget and resources for the account- Keeping track of customer feedback, reporting to management and following up on any issues or concerns that may ariseI am passionate about building long-term partnerships and I am committed to delivering exceptional results for my clients and employers. My background in consulting services sales and account management, as well as my ability to communicate effectively with both internal and external stakeholders and my strong negotiation and project management skills were key assets to the role. Show less

Rio De Janeiro, Rio De Janeiro, Brazil

As a senior manager within the Telco Business Unit for the LATAM market, I was responsible for driving revenue growth, improving customer satisfaction, and coordinating the delivery of consulting services. My main responsibilities included account management, project and team management, proposal definition and negotiation, and business development.I successfully managed key accounts such as TIM Brasil, where I led the implementation of Cisco ICM in multiple locations for the deployment… Show more As a senior manager within the Telco Business Unit for the LATAM market, I was responsible for driving revenue growth, improving customer satisfaction, and coordinating the delivery of consulting services. My main responsibilities included account management, project and team management, proposal definition and negotiation, and business development.I successfully managed key accounts such as TIM Brasil, where I led the implementation of Cisco ICM in multiple locations for the deployment of an intelligent virtual nationwide contact center infrastructure. Additionally, I managed the Mobileum/Roamware solution implementation for Brasil Telecom.I have a deep understanding of solutions such as CRM, Customer Engagement/CTI, Business Intelligence and Analytics, IT consulting, and custom solution development. I also have a strong network of technology partners, including Cisco, Genesys, BEA, Avaya, Clarify, Peoplesoft, Siebel, and Business Object. Show less

Milan, Lombardy, Italy

Program Manager with experience in business development and project management. Directly reported to the CEO and responsible for driving growth and success on key accounts. Leveraged internal and external resources to deliver projects on time and within budget. Successfully managed relationships with major clients including Tim Celular (Telecom Italia Group), Fiditalia (Société Générale Group), and Reale Mutua Insurance

Milan, Lombardy, Italy

Successfully led the company's innovation department, responsible for scouting new technology partners and architecting new application solutions.Developed new partnerships and executed GTM initiatives.Expertly designed complex architectures for the deployment of multimedia contact management and intelligent network routing projects utilizing best of breed CIM/CRM technologies.Coordinated technical resources and successfully delivered multiple projects for key account Telecom Italia.

Milan, Lombardy, Italy

Responsible for the deployment and integrations of solutions based on Genesys omnichannel contact centre technology and customer relationship management applications (Siebel, Scopus, Peoplesoft). Projects delivered includes Vodafone Dealer Support System, Vodafone Omnichannel Multi Site Contact Centre (Milan, Padova, Turin, Catania, Rome, Naples), Fastweb CC (Cagliari).