Albert Ybarra Email & Phone Number

Austin, Texas Area

Wrote, edited, and reviewed the software lead notes for a team of 60+ software advisors. Wrote in-depth feedback from a technical and holistic viewpoint for review. Listened to recorded inbound phone calls for quality review. Assisted in the creation of training content for the advisor team from a quality standpoint. Performed continual, ongoing training alongside our advisor team. Worked alongside the Client Success and Business Development team to review all software products for accurate pricing information, functionality, and clarity.

Austin, Texas Area

Trained as an SME in multiple markets. Reviewed lead notes for quality before being sent to software companies. Learned the ins and outs of several dozen software markets ranging anywhere from construction and medical to HR and manufacturing.

Austin, Texas Area

Software Advice is a lead generation company that assists SMBs with finding the right solution to fit their software needs. We act as the median between these buyers and the software companies themselves by phone qualifying these leads to ensure that a) buyers are receiving the best advice and recommendations to fit their software needs and b) the leads we are providing the vendors are the best in the market in terms of both detail and warmness. • Worked with potential software buyers to find a solution that fit their business needs based on a number of potential needs, applications, and other factors. Assisted buyers from a number of different markets, including retail software, CRM software, and other industries. • Achieved this by placing 50-100 outbound calls to warm leads. • Connected with hundreds of software buyers of varying job titles from owners and managers up to C-level executives. • Provided support and guidance to make sure the software they were evaluating fit their needs.