Albert Smith Email & Phone Number

Toronto, Ontario, Canada

• Developed and executed basic scripts in Microsoft Word to streamline documentation processes, enhancing efficiency.• Contributed to scripting tasks in Microsoft Word to support documentation and operational efficiency.• Assisted in addressing a critical incident involving missing files for financial institutions, learning the process for managing and resolving such issues.

Toronto, Ontario, Canada

• Utilize public speaking skills to deliver engaging presentations and advocate for youth programs effectively.• Conduct data collection to gather relevant information, assess program effectiveness, and guide decision-making• Apply problem-solving abilities to address challenges related to youth engagement and program implementation, finding innovative solutions.• Prepare and deliver presentations of research findings and program updates to stakeholders, ensuring clear and impactful communication.• Foster strong connections with students and drive youth engagement through various initiatives and activities.• Perform research and analysis on youth-related issues, providing valuable insights to support the development and refinement of policies and programs.

Toronto, Ontario, Canada

• Led and coordinated a range of community outreach events, driving increased engagement by 30% through strategic event planning and execution.• Supported the development of promotional materials and enhanced communication strategies, resulting in a 25% increase in social media interaction.• Managed and organized volunteer schedules, optimizing team productivity and ensuring seamless event operations.• Utilized data analysis tools to track and report on event outcomes, providing actionable insights for future planning.• Collaborated with team members to streamline processes, reducing preparation time by 20% and improving overall efficiency.

Toronto, Ontario, Canada

• Assisted Interac staff with their technology requests, troubleshooting technical issues, and providing timely solutions.• Collaborated with both technical and non-technical employees across the company, maintaining an open, helpful, and engaging communication style.• Gained expertise in identifying and resolving common technical problems, ensuring efficient documentation of issues for future reference.• Worked collaboratively within the team and with external stakeholders to swiftly restore users' functionality and productivity.• Managed access requests for applications, contributed to document updates, and actively participated in refining procedures and processes.

Toronto, Ontario, Canada

• Collaborated with a diverse group of fellow Black students to identify critical community issues for investigation.• Engaged in Youth Participatory Action Research methods, including data collection, analysis, and interpretation, to understand the root causes of identified issues.• Conducted interviews, surveys, and focus groups to gather insights from community members and stakeholders.• Analyzed and synthesized research findings to develop informed recommendations and solutions.• Participated in regular meetings and workshops to enhance leadership skills, research techniques, and community engagement strategies.• Presented research findings to local community leaders, organizations, and stakeholders, advocating for positive change.• Contributed to the creation of community-centered action plans based on research outcomes.• Collaborated with program mentors and peers to foster a supportive learning environment and encourage dialogue around social justice and equity.• Actively engaged in outreach efforts to increase program visibility and impact.

Toronto, Ontario, Canada

• Provided outstanding customer service to guests, taking orders, assisting with menu selections, and ensuring their overall satisfaction. • Operated cash registers and processed transactions accurately, handling payments, and maintaining an organized cash-handling process. • Prepared and served food and beverages according to established guidelines, ensuring quality, freshness, and presentation met the highest standards. • Collaborated with a diverse team to maintain cleanliness and hygiene standards in food preparation and service areas, contributing to a safe and enjoyable environment for guests.• Adapted quickly to high-volume periods, effectively multitasking and maintaining a positive attitude to meet the demands of a dynamic amusement park setting.

Advanced Diploma, Computer Technology/Computer Systems Technology

Ontario Secondary School Diploma, Computer Hardware Engineering

Activities and Societies: Coding Club Member | Dedicated Cybersecurity Club Member