Helping companies in improving their internal processes and implementations of Demand-Supply, Route-To-Market, Warehouse Management, ERP and Field Sales Distributions systems. Specialise in the areas of FMCG, CPG, F&B, Retail & eCommerce business systems.

Drives technology adoptions through the Digital roadmap and Innovation strategies across the entire organization to focus on 3 key tracks:• E-CommerceOnline eCommerce experience for Attractions and Integrated Destination Resorts customers. Mobile Applications for interactive customer experience for Desaru Coast on Android and iOS platforms. Data Analytics using Tableau and Microsoft Power BI on customer insights.• E-BusinessSAP S/4 HANA for Financial, Procurement… Show more Drives technology adoptions through the Digital roadmap and Innovation strategies across the entire organization to focus on 3 key tracks:• E-CommerceOnline eCommerce experience for Attractions and Integrated Destination Resorts customers. Mobile Applications for interactive customer experience for Desaru Coast on Android and iOS platforms. Data Analytics using Tableau and Microsoft Power BI on customer insights.• E-BusinessSAP S/4 HANA for Financial, Procurement, Inventory Management and Project Costing systems. Prioritized and implement IT-based projects to improve internal business operations, revenue generations and better cost management. Enterprise Workflow First management system and UI Path Robotic Process Automations (RPA) inter-company system interfaces.• Scalable InfrastructureAmazon Web Services (AWS) and Hybrid Cloud Infrastructure. Robust Group IT Policy that incorporates IT Disaster Recovery to support Business Continuity. IT Infrastructure Framework through Capacity planning, Security management and Service management based on ITIL Framework. Cybersecurity and protection of corporate and customer data. Compliance to PDPA and GDPR as necessary. Show less

Infrastructure Technology Outsourcing Services.Global Delivery of IT Infrastructure solutions and support to large multi-national corporate customers based on contractual KPIs and cost objectives. • Annual billable RM51M. Managed about 400 direct staff and another 800 indirect IT Infrastructure project and support staff for the Malaysia centre. Provided end-to-end outsourced IT infrastructure service delivery to global customer from the centre in Kuala Lumpur.• Delivered 7… Show more Infrastructure Technology Outsourcing Services.Global Delivery of IT Infrastructure solutions and support to large multi-national corporate customers based on contractual KPIs and cost objectives. • Annual billable RM51M. Managed about 400 direct staff and another 800 indirect IT Infrastructure project and support staff for the Malaysia centre. Provided end-to-end outsourced IT infrastructure service delivery to global customer from the centre in Kuala Lumpur.• Delivered 7 Technology Tower services namely Wintel, Unix, Database, Storage, Network, Virtualized Platform and Project Management to key customers including KONE, Nokia Siemens Network, Ericsson, Pfizer, PepsiCo and a few key large accounts.• Contracted Service Level Agreements (SLAs) based on ITIL-based infrastructure service components on Incident, Problem, Change, Capacity and Availability Management.• Site Manager for seat capacity management, physical infrastructure, facilities, and security. New project bids, delivery solution design and pricing planning. Show less

IT Director – Global Support Centre (Fulfilment Domain) (Oct 2005 till Jan 2008)• Started up the Dell Global Business Centre at Cyberjaya, worked with MDEC.• Led a team of Level 1 & 2 Global Applications Management Services with focus on Manufacturing and Supply-Chain support.• Provided the Incident Management, Problem Management and Performance Management support based on ITIL model.IT Director – APJ Manufacturing & Supply-Chain (July 2001 till Sept 2005) • Dell… Show more IT Director – Global Support Centre (Fulfilment Domain) (Oct 2005 till Jan 2008)• Started up the Dell Global Business Centre at Cyberjaya, worked with MDEC.• Led a team of Level 1 & 2 Global Applications Management Services with focus on Manufacturing and Supply-Chain support.• Provided the Incident Management, Problem Management and Performance Management support based on ITIL model.IT Director – APJ Manufacturing & Supply-Chain (July 2001 till Sept 2005) • Dell Global Supply Chain applications development and support for APJ (Malaysia & China) manufacturing facilities.• Full spectrum of Inventory Management & Procurement, Transformation of Shipping and Distributions, Shop Floor Control applications, Factory Planning / Hub Collaborations, Logistics and Fulfilments.• Active participations in Low-Cost manufacturing model with improved processes in achieving lower Cost-Per-Box (CPB) metrics. IT Director – Business Applications (June 1997 to July 2001)• Supported DELL China for Sales, Marketing, Finance, Compliance and HR departments.• Undertook additional responsibility of Asia-Pacific Business Unit IT Head which includeed China, Australia, Korea, India and Taiwan which provided Applications, Infrastructure and Operational end-user supports, and planning and controlling regional IT Operational Expenses.• Obtained the Six-Sigma Green Belt training through BPI (Business Process Improvements) initiatives.• Core Y2K team members to ensuring bugs-free for all Front-end application systems within Dell AP.• Championed and delivered the new Order Management System for its APCC (Penang), China, Sydney and Korea call-centre that runs DELL-On-DELL and successfully migrated from the old Scala system.• Awarded Direct-To-Top achievement for QUEST (Dell’s Quality program), which is Dell’s yearly recognition for selected staff who have achieved outstanding performance. Show less

MIS department section lead for Asia-Pacific Logistics Centre.Managed the ASRS (Automated Storage and Retrieval System) for distribution warehouse of goods for the Asia-Pacific countries. Managed systems management interface with the global manufacturing and sales ordering system based in Europe.

System Engineer for Computer Integrated Manufacturing (CIM). Factory and warehouse automation and control applications development. Development of hardware device interfaces with the Supervisory Control and Data Acquisition (SCADA) systems for airline and port warehouses. Automated Storage and Retrieval System.(ASRS).